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November 2023 by Nick Johnson
Terrible employees and costumes fall apart the day you buy them
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December 2022 by Toni L Aragon
Worst service ever there employees are rude they don't help You when You need help. Instead 2 employees was just standing there and talk as the Guy was working when there was a line of 5. They refused to help me laughed in my face when I am depressed for loosing my Mom to Bone Cancer. They kept telling me where to go but I had no clue what they was saying just The Red Zone whatever this means. I would Never come back to this establishment very Rude, Disrespectful, and No Manners for how they was talking about inappropriate things.
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October 2022 by Google user
Worst service ever there employees are rude they don't help You when You need help. Instead 2 employees was just standing there and talk as the Guy was working when there was a line of 5. They refused to help me laughed in my face when I am depressed for loosing my Mom to Bone Cancer. They kept telling me where to go but I had no clue what they was saying just The Red Zone whatever this means. I would Never come back to this establishment very Rude, Disrespectful, and No Manners for how they was talking about inappropriate things.
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October 2022 by Alexis Bauer
Pretty cramped, not many animatronics. Felt very chaotic and uncomfortable. Also lol it isn’t hard to find. Go to the shopping strip mall that Ross is in and keep going north to the end of the large parking lot/strip mall area. There are MULTIPLE signs with arrows that lead you right to the store when you turn in from 104th…
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October 2022 by Sister Lenora Aragon
Worst service ever there employees are rude they don't help You when You need help. Instead 2 employees was just standing there and talk as the Guy was working when there was a line of 5. They refused to help me laughed in my face when I am depressed for loosing my Mom to Bone Cancer. They kept telling me where to go but I had no clue what they was saying just The Red Zone whatever this means. I would Never come back to this establishment very Rude, Disrespectful, and No Manners for how they was talking about inappropriate things.
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October 2022 by Missy Palacios
Every year I look forward to browsing this store because they have an unbeatable variety of costumes, accessories, and decorations. You won't find a better Halloween store!
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January 2022 by Bernedette Rocha
I was lied to about returning an item! I was never told anything about a 30 day return policy and I only missed it by literally a day! The people at the counter were very rude and unhelpful! I have never been so disappointed in a spirit store in all my years shopping there! Do better Spirit!
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January 2022 by Amanda Wilmoth
Was supposed to open at 9. Said it was opening at 10 due to staffing. Came back at 10....still not open. Sucks because I worked all night and work tonight and was trying to take my daughter for her costume before school this week. I can't stay up any longer though.
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January 2022 by Erika Tarango
Coming in and not knowing about the policy came in. Lindsey manager from this location was one of the rudest employees. Instantly said, " I cant do anything about it, don't know what you want me to do" instead of taking care of her customers by polity asking "how can I help you?" LINDSEY again make spirit halloween look like customers are not well taking care of.
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January 2022 by Crystal Gonzales
Great merch Kids love to visit !
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January 2021 by Raquael Torres
This is a big store with a lot of animatronics and costume selection. I was unable to find the animatronic I was looking for but they sold the display. I love that they offer coupons which help if you sign up for them with your email. Unfortunately, when ordering online and they offer free shipping for orders over $50, its not free for the larger animatronics.
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October 2017 by Patrick Brown
We wanted to return our costumes (after one hour of purchase) but aren't able to get our money back. Yes, the receipt states they won't offer returns after 10-20 but the cashier never said anything about their return policy. I find this frustrating because I signed my receipt before I was able to see their return policy.
