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February 2023 by Stacie Russell
They are the most amazing peopleThey really do care about youStacie
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February 2022 by Duane Vanderhelm
Very nice people and wonderful service
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February 2020 by Real Dee
Great Team to work with.
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February 2020 by Kimberly Scurlock
By far the most pleasant experience dealing with insurance agents ever. They are always very accommodating with the many changes I am always making to my policy. They are great.
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January 2018 by Natalie S.
Steve and Keith are very nice and really seem to care about their customers. I had insurance through their agency for over a decade without any problems whatsoever.
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June 2016 by Jessica T.
My family has been using Steve Humphreys for over 25 years, I have personally been using him almost 15 years since I purchased my first home at the tender age of 20. Steve came out to visit me at my new home and helped me understand what the homeowner's policy is, does, etc. Since then, he is always there for all my questions: trivial, silly and just plain ignorance on my part. He is always so patient, kind, and provides incredible insight and advice. I always appreciate his way of presenting the options so all decisions are mine, rather than him leading me in a certain direction to help line his pockets. I have learned so much from him over the years and always appreciate his willingness to share his knowledge. You can tell his long experience in the industry serves him well to speak with confidence and accuracy as he evaluates your personal situation and needs. And he is always incredibly responsive! Sometimes I call him with silly questions, but there have been times where Steve senses my anxiety about a situation (big hail claim, thank you Colorado) and always makes sure I have his cell number. I would never bother him on his personal time, but it's a nice touch for sure! His brother and mom also work with him, and they are both equally wonderful to deal with and are so incredibly sweet- especially Mom, Margaret :) For all these reasons, I have NEVER price shopped Steve! There is no monetary savings that can replace his personalized attention and service. For as long as he is in the business, he will have my business!
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February 2016 by Austin Kriete
Steven is, far and away, the most enjoyable person to deal with. He truly, and genuinely cares about whoever walks in the door. I cannot praise this man and his team enough. This honestly feels like family! Thanks Steve!
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February 2011 by Chris V.
I have been using Steve Humphreys and family for my auto, life, and home owner's insurance for over 15 years. (Until I moved to San Diego- unfortunately). The bottom line from a "real" Yelper is that Steve is the best agent in the insurance business, bar none! Steve cares more about you as a person and not just a number than most of your friends and family do. He makes certain that you have the proper coverages (and not any more than that!) even if he has to talk you out of things you don't need. He also makes sure you know how to deal with the adjuster, what to do, what to say, etc to make sure they don't screw you when there IS a claim. After moving to San Diego, I unfortunately, had to cancel all my policies with Steve because American Family isn't in California. But, just last week, in the middle of dealing with my current insurance company over a flood claim, I called and talked to Steve for almost an hour and got invaluable advice that is probably going to make sure I get my claim accepted. And this conversation happened even though I don't currently have ONE SINGLE POLICY with him right now! And that's the way he is with ALL his clients... I have heard him on the phone with many people. He just cares. And that is very unusual these days. I met Steve by acquiring a policy on my car in 1996, but I am proud to say that I consider him a friend and he is a better one than most.
