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February 2022 by Lynn S.
Unless you have extremely low standards cabinets and polite, respectful people stay as far away from this dump as you can!!! I went to cabinets to go because my contractor suggested them. I think they pay contractors to refer customers. There is no way he would have referred them had he known the trouble ahead!! The day I visited to buy cabinets was not a good experience. The first cabinets I picked out my Donna my sales person told me I didn't want those cabinets because they were cheap and wouldn't hold up. Ok, lets look further. I picked out 2 more, she told me they were not available. I asked her what she would recommend she showed me some cabinets and told me the only problem with these cabinets were they did not have them in white!! I explained my bathroom is black and white. So she suggested Taupe and assured me they would be beautiful and I would love them. Took a long time to make it to Austin, because of the Thanksgiving holiday. I just could pick the cabinets up because I knew they would look awful in a black and white bathroom. Donna called and told me my cabinets had been there for quite sometime. I told her I didn't want them because they were taupe and thought they would look terrible in a black and white bathroom. So she spoke to the "manager" and he said he would exchange them for white for $400!! I thought was a bit high since I had only paid $1,300 for 3 cabinets. He agreed to split it with me. This time it took a really long time to arrive in Austin. When we got the cabinets home, and were opening the box I noticed a restocking date on the box. I showed my contractor and he didn't seem to think much about it. I was concerned but at this point I was trying to be positive since I was tired of not having a bathroom. After he put them together I noticed some dings that someone had tried to repaint. I decided this was ridicules!! To pay so much for "new" cabinets and get cabinets that had obviously been bought and returned. I also bought 2 pull out drawers, of which cabinet. When they arrived their were pieces missing. Like only 1 rail for each drawer. When I returned the draws the guy said they were incomplete. I told him I know that's how we received them. They agreed to take them back for a $49 restocking fee. Who does this? Cabinets to go!! Crazy. But I figured anything was better than nothing. After they were installed and I found all the dings where someone had tried to repaint them I decided to contact their corporate office in Cumberland City, TN. Just for fun I was wondering if my experience was normal or if I just got the short end of the stick. I looked at the BBB in TN and they were over run with complaints. To make matters worse it took several weeks for Sonia who is the supervisor in TN has a horrible attitude yelled at me and wouldn't let me talk. She is very mean spirited and and clearly overworked because she can't take care of her business. Believe it or not, I kept this review short!! I have thrown the Cabinets out from Cabinets to go and ordered new cabinets from Cabinet Kingdom for a fraction of the price, including installation.
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February 2022 by Adele L.
Okay but nothing special. Would have liked cheaper prices at keast specials. I knew what I wanted and they had it at an inflated price.
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August 2021 by Cathy K.
I began my kitchen remodel with Cabinets To Go in February of 2021. The sales team at the Austin office seemed helpful throughout the selection process and I felt CTG had quality cabinets, a number of options, and a competitive price point. However, once the purchase was made, things started to go south. It has taken a total of 5 long months since demo/installation began for me to have a completed kitchen. Problems started with the delivery of the cabinets when 2 of the flat-pack packages were dropped off the truck. One cabinet was salvageable, while the other had a cracked face frame. CTG was willing to replace the cracked face frame, but when it arrived, it was the wrong color. I have yet to receive a replacement in the correct color and doubt that I will as my attempts at communication have gone unanswered. Demo of my old cabinets and installation of my new cabinets took about a week. For the most part, the work was done well, but took longer than expected. I had to call the installers back for a missing toe kick, which was replaced with a mangled piece that has yet to be fixed and which I have since given up on trying to get resolved. I chose to go through the same installer for installation of my marble herringbone backsplash and have never regretted a decision more. I am not confident that the guy who was sent out to do this work has ever installed tile before, much less a complicated tile like marble herringbone. 2 hours into the job, I had to have him take down much of what he'd done because he failed to maintain the correct herringbone pattern. Attempt number 2 kept the pattern correct, but the grout lines were extremely inconsistent, tiles were cut at incorrect angles. At this time, I had him stop all work and did not allow the job to be completed. Not only was the backsplash completely botched and money lost, I had to clean for HOURS. Mortar was literally everywhere...on the floor, on the countertops, on the underside of the cabinets and microwave, on my new appliances and coating my new kitchen sink. Sharpie marks were also on the countertops and underside of the cabinets. The tile saw was setup in the garage and made a ridiculous mess on the floor, nearby shelving (and their contents), exercise equipment, etc. Nothing was cleaned. I have never been more frustrated or upset with a service performed in my home. The installer did send out a member of his crew to rip out the bad tile and re-drywall, free of charge. I was told I would be compensated for the wasted tile, but never received that money, so had to re-buy all the tile before hiring someone new. The countertop installation was a disaster from start to finish. They were able to come to do measurements the day after the base cabinets were installed, and told me I'd have a countertop in 7 to 10 days. Instead, it took over 3 weeks. During these 3 weeks I never once received a phone call from the countertop company. I had to repeatedly call to receive any kind of update. As the countertops were being installed, I noticed a number of very visible scratches on the island as well as some dull spots in the surface finish. Additionally, all of the edges of the new countertops (aside from the sink cut out) were sharp and did not have the appropriate eased edge. They agreed to come back out the following week. The team was able to fix the edges, but could not repair the scratches. They came out 2 additional times to attempt to fix the problem and finally agreed that the island countertop should be replaced. It took 3 full months from this determination before they brought out a new countertop. To make matters worse, the replacement they brought also contained multiple very visible scratches. It took 2 additional attempts before I finally received a satisfactory countertop. Throughout this entire process, communication was horrendous. I ALWAYS had to call for an update. Each time I was told they would have to look into it and call me back and each time I never received that return call. I love my new kitchen, but getting to this point was a very long and
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May 2021 by Shema E.
Very irresponsible. Don't know about communication. They always wanted to show up very late to do the work. They day of the countertop setting they got there at 5 and left close to 9pm. Those are crazy hours to be working at a customers house. The demo crew damaged all the water fittings and sink plumbing. They damaged the walls where backsplash tile was at. They didn't do a proper demo , they tore out the cabinets. They said the work would take 2 weeks but it took 5 weeks. I was without water for 10 days. The day of the countertops they left 2 gaps on both sides. I love the materials, the colors but I feel theyre not organized with their subcontractors. I only saw the owners when we signed contract and when they showed up on time to pick up the last payment.
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March 2021 by Ab M.
Please please beware of this place. They take your money and send you broken pieces and then don't respond to replace or take to care of problem. They delete your reviews and block you from their website. But they don't resolve your problem
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December 2020 by Jess R.
Military discount and great service. Lowe's was unhelpful and we waited three months for hone depot to deliver cabinets they never sent. We were frustrated but cabinets to go are responsible and great customer service. Thank you Shaun Steiner for helping us today find the cabinets we needed in a tiny condo.
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June 2020 by Elizabeth L.
I had an awesome experience with this business. The store manager has gone above and beyond to help me design my dream kitchen! She came up with a great design and we have been able to install them ourselves. I've had to call her a few times with questions and every time she goes above and beyond to help me with any and every possible thing. Rebecca is a wonderful asset to our area! I am so happy I chose cabinets to go over the big box stores... I am a very happy customer and love my awesome new kitchen!
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June 2020 by Robert M.
My wife and i have been looking for cabinets and we have been to Home Depot and Lowes and we were not impressed by the cabinets and customer service we received. We decided to give Cabinets to go a try, a friend of mine told me to call a lady named Becky Harden at Cabinets To Go in Austin because they had a wonderful experience with her. He said she came up with a plan that help them create the Kitchen of there dreams. So we gave Becky a call, she was very professional and her knowledge of planing a kitchen designed blew us away. She came up with ideas that helped up get more cabinet and pantry space. We are so happy our friend referred us to Becky Harden. I never write reviews but I wanted to let everyone know she did such a Good JOB!! Don't waste your time at the Big Box stores just give Becky a call.
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May 2020 by Brad B.
I had an odd experience. Wanted an additional cabinet to match the ones I bought several years ago. Becky (signature line said she was store manager) let me know which sizes were available. I replied a few minutes later saying which one would work. After that, nothing. I followed up a couple days later, and then the following week, nothing. I like the cabinets I have (although I bought them when the store was located in south Austin, so probably entirely different group) but you have to wonder about a store manager who stops responding around the time you are trying to give them your money. That said, reading the recent negative ratings, maybe she did me a favor. You are better off ordering cabinets from Lowes or Home Depot.
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February 2020 by Karen S.
You want things to go right. Nothing here went right. The old manager was arrogant and knew everything, which of course he did not. Another manager helped out in my ordering, however the order was wrong. I needed 3 base cabinets with drawers. They sent 2 without and were missing a base. So I had to buy a different base (of course not on sale though it wasn't my fault in any way) I requested the sale price and only got a portion off, not the Sale Price I had ordered. Again it wasn't my mistake. Tried to resolve with the manger and district manager but got no response. I did not sign the final pick up order as the price was wrong, but they charged me. So who was wrong, the warehouse or the order that was put in by the manager ? Sadly don't recommend at all. The cabinets are still in boxes so the quality remains to be seen literally!
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January 2020 by Ashley B.
Upon entering, our family of 4 waited and waited with no one offering to help us or even acknowledging we were there. When we finally asked the girl that literally looked like she just woke up if she worked there, she said "yeah, I'm the manager. Did you want something?" GOOD LORD. We are coming to do a full kitchen remodel of our dream kitchen with custom cabinetry, and this girl is clearly put out that we were bothering her. This is your manager?! Hire someone with sales experience and possibly some customer service skills. I bet you'll get more customers. After all that, I still attempted to coax her into helping us since we had driven over an hour to get here. Nope. She was not going to help us. She said we need to just make a list of what we want so she could email us prices. I asked what we should look at first: cabinets, countertops, sinks? She said,"I don't know. Whatever you want." We just looked at each other and walked out. No idea how this place stays in business. We are headed to your competitor now. Get a new manager. Seriously.
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October 2019 by Hamed D.
Stay away from this company, three months to get cabinets installed. Wrong design, sending wrong parts, missing cabinets. Installers are nice ! they endured half of the pain so I gave one, otherwise it must be negative 5....
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September 2019 by Melissa T.
Awesome experience with Cabinets to Go! I worked with Trevor to add on to our existing cabinetry from the previous owner. He was very helpful and I was able to customize exactly what I wanted to add on.
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September 2019 by Sterling J.
If anyone is in the market for cabinets and/or flooring, do not - I repeat DO NOT - use Cabinets ToGo for ANY of their services. It has been one screw up after another with this company. We were assured on more than one occasion during our initial sale that our order was complete and finalized - even went line item by line item with the sales rep - and yet, somehow major pieces of our order were missing. Even after getting repeated verbal confirmation that everything was settled after there was an issue, when it definitely never was. Their "professional" measuring service undersized our floor so it took another two weeks until I had the additional flooring delivered - and of course that was additional money on our end that we had to come up with that was not included in our initial budget. No discounts, just added more cost with no apology. They also somehow failed to order countertops for all the cabinets we had ordered, which meant even more money that we had to put out and over 7 weeks of delays because they couldn't coordinate with their third party contractor effectively. They even forgot to order our kitchen sink - literally!! And today, as the countertop company they partner with had to come out to finish the install, we now just find out that the backsplash for the kitchen was "never ordered". I call b******** I am beyond furious that it has been MONTHS now and I still don't have a functioning kitchen for what was sold to us as a "turn key solution". Never in my life have I been witness to such incapable human beings led by an even more incompetent manager. Every step of the way, this location has blamed all of its mistakes on us as the customer (because we signed the quote, the one they did based on THEIR measurements and THEIR designs - never once taking full ownership of the complete clusterfuck they have caused. All I want is my backsplashes completed and I want to be done with this company for the rest of my life.
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April 2019 by Kelli N.
Update: still waiting on installation and cabinets despite the customer care person commenting below that he would "light a fire" over a week ago. If you read the 5 star reviews, they were only for the design part of the process, not the installation and actual cabinets. Don't fall for it! This is insane - we have already paid for the entire price of the cabinets and have so far had the installation scheduled and rescheduled eight times. Over the past two months we have canceled so many other vendors (electric, backsplash tiles, counter tops, etc, who expect cancellation fees) and personal plans under the expectation (because the company told us) that we would be having cabinets installed on a certain day only to find out an hour later each time that they aren't going to show up again. Now they sent a new installer and he says the cabinets they sent are the wrong size. James, their employee, is the one who came to our house to make the measurements to begin with. It has been three months since we placed the order and our kitchen still isn't done. Not worth the minimal cost savings.
