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February 2024 by warrior spirit
Thanks so much for the patience and respect that Jefrey provided to my family when processing our passports! Great outstanding quality service
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February 2024 by Rachel Vigil Trujillo
Amazing customer service. Jeff was amazing and thorough at helping us complete and turn in our passports.Was very impressed by their customer service as we had an appointment time and listed on their list. Another family walked in after us and unfortunately had the incorrect appointment day/time. They went above and beyond to bring out another employee to help them instead of turning them away. All while still helping other customers and us. Amazing service!!!
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January 2024 by Kelly Espinoza
Got here at 1:58 to do a walk-in passport application, website says it goes until 2:15. We completed all the paperwork and drove 25 minutes to get here. We were the only people inside, yet the worker, Jeffrey, said he wasn’t going to do it because he was “busy” with other parcels and letters. The laziness is astounding.
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December 2023 by eller1066
They have the best staff at this Post office. They always make me feel welcome. Very helpful and kind.
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December 2023 by Laurie
Of all of the CHARMING places in Palmer Lake….. this is not one of them. ? ?
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April 2023 by William Kaltenbach
The customer service and care is a forgotten art that they excel at. Good to see that the American values that I remember still exist in Palmer Lake.
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March 2023 by Jennifer Wurtz
Jeannie went above and beyond for us. Impeccable customer service
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December 2022 by Margarita Varer
The staff were kind. Be aware that when you go to pay for the passport application they will warn you that normal processing takes up to 18 weeks, WAY LONGER than it states on the government website. They’ll offer you an option to pay an additional $60 to cut that down to 12 weeks, which is still longer than the government website advised.
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September 2022 by Ian S.
One of the worst experiences I've ever had at any post office. I went here to change my address after recently moving and met sonny. Who ripped my form in my face, threw it away and told me it was wrong. He didn't help me or try to tell me what I needed to change and continued to be extremely hostile and rude giving me close to an anxiety attack. This guy needs to be in a mental hospital. Avoid going here!
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June 2022 by Leah L.
One of the most rude employees I've dealt with. Jeanie wouldn't help with my issue, said she had another customer to help... aren't I a customer with an issue too??? She just hung up on me when she pushed me off to the Monument post office...
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June 2022 by H Dsenver
Extremely easy to do business here, all the employees are very nice and efficient (sometimes the computers don't work but that happens everywhere). Wait time is very minimal compared to Post offices in more urban locations. Jeannie is an absolute gem and made the transaction memorable. Thanks for everything!!
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October 2021 by Jim Amato
Used to be neighborly but every time a new person starts they are not friendly at all. They know my name and refuse to give me my mail if the PO box is not on there, it does happen some times when companies will not ship to a PO Box. I almost got a ticket because the state will not put a PO Box on the envelope and they sent it back.
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October 2021 by Amanda Wright
Sonny was amazing! He got my boyfriend and I in and out in under 30 minutes for 2 passport appointments! He was also very funny and personable. Thanks, Sonny!
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July 2020 by C S
Sonny and crew do an excellent job. They manage a difficult situation with our home delivery and Amazon bs. I hope they get compensated well for their efforts!!
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July 2020 by Laura Graham
Always blame Monument Post Office for lost mail. I can see the tracking and it has been sitting at PL Post office for a week.
