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June 2025 by t square
They're really poor, they're just hanging out by phone. Don't go there. If you do, they won't have anything but the phone they said they have.
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May 2025 by Matt Dempsey
Very helpful staff. Lots of selection choices on refrigerators.
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May 2025 by Tom Bodet
Excellent advice and had all the right parts!
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March 2025 by S B
Worst customer service I have ever had. I ordered a specific part. They chose to replace it and send another that was not right. They refused to send a return label without putting me through taking pictures of the new part old part where the part would go where the other part was etc... They even had on the order sent that they had substituted the part that I ordered because it was no longer available. Instead of just not sending anything which I would have proferred, or not letting me order it, they replaced it with a universal part that does not work with my grill. Now they want proof that it doesn't work. The person I spoke with was horrible and not flexible or understanding. This is my second order with them and my last. I woul have put negative stars if I could
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August 2024 by Jacob Bilton
The employees here are splendid they are very nice and help you with any issues you may have John the manager was super helpful with our used washing machine purchase. Great people and very helpful with any issues that you could have. 10/10 will return with any laundry or other appliance issues the people behind the counter are knowledgeable and helpful.
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April 2024 by Will Hotzfield
James Compo has been amazing. He’s helped me multiple times with my home appliances. He’s my go to for anything appliance related.
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April 2024 by Adam Haskin
Super easy and very helpful on the phone to confirm the part I needed was there. Was able to get a fix done same day instead of going the online route.Highly recommend calling if you need a part.
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January 2024 by Adrian Mendez
Thank you James Compo for your great customer service. Was able to find the parts I needed and had them ready by the time I arrived. I appreciate that kind of service and will recommend to anyone. Thank you again for the service
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December 2023 by Nick Aspeslagh
James at Appliance Factory Parts in Parker was quick to respond to me, and super helpful! He got me the parts I needed and I was able to repair my dryer the same day!
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August 2023 by Charles Pittock
James gets a 5 star rating for a good job Thanks
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August 2023 by Candace Scherff
Store Manager James C. needs retraining and evaluation of skills. Told me to reach into where a part in the freezer was "warm" to show defrost is working, literally burned my fingertip touching briefly. He had gloves on so of course it wasn't the same! Experienced professionals should know this kind of thing is unsafe and not even ask someone to "stick their hand in there".Immediately asked for DM info and couldn't obtain phone number/email for Gerald W. (DM) above this person. 0/5 stars if I could after that experience, & they're lucky its only a surface burn and not a more serious injury requiring ER care.
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August 2023 by David Hilgartner
James is absolutely awesome. Super helpful, very cheerful, and gave me a small price break on the back gasket. Highly recommend.
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August 2023 by Thomas Christopher
James was extremely helpful , knew exactly what to get for me and is willing to go the extra mile. I will definitely be back
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July 2023 by Kenny Suoo
Great service. LG dishwasher drain pump failed. Gave them a call and they looked up the part for me. Had it in stock and avail the same day. Pricing was similar to the online shops that would of had me wait a few days for delivery.I was able to get my dishwasher up and running in no time.
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July 2023 by Craig Dauer
Had the parts I needed, and the service was great. Friendly, knowledgeable, and helpful.
