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December 2023 by Nick Aspeslagh
James at Appliance Factory Parts in Parker was quick to respond to me, and super helpful! He got me the parts I needed and I was able to repair my dryer the same day!
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August 2023 by Charles Pittock
James gets a 5 star rating for a good job Thanks
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August 2023 by Candace Scherff
Store Manager James C. needs retraining and evaluation of skills. Told me to reach into where a part in the freezer was "warm" to show defrost is working, literally burned my fingertip touching briefly. He had gloves on so of course it wasn't the same! Experienced professionals should know this kind of thing is unsafe and not even ask someone to "stick their hand in there".Immediately asked for DM info and couldn't obtain phone number/email for Gerald W. (DM) above this person. 0/5 stars if I could after that experience, & they're lucky its only a surface burn and not a more serious injury requiring ER care.
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August 2023 by David Hilgartner
James is absolutely awesome. Super helpful, very cheerful, and gave me a small price break on the back gasket. Highly recommend.
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August 2023 by Thomas Christopher
James was extremely helpful , knew exactly what to get for me and is willing to go the extra mile. I will definitely be back
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July 2023 by Kenny Suoo
Great service. LG dishwasher drain pump failed. Gave them a call and they looked up the part for me. Had it in stock and avail the same day. Pricing was similar to the online shops that would of had me wait a few days for delivery.I was able to get my dishwasher up and running in no time.
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July 2023 by Craig Dauer
Had the parts I needed, and the service was great. Friendly, knowledgeable, and helpful.
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June 2023 by Guillermo De La Torre
Very good experience because they have great attitude Very comfortable location and extensively variety on appliances
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May 2023 by Brooke Chisum
I bought a fridge and scheduled a delivery for a window of 8a-10am... the fridge didn't show up until 5 pm. The worst part of this was Ugene. When calling for more information, he yelled at me over the phone saying that the delayed delivery was not his problem, he didn't feel like he should compensate anything and that the managers information was none of my business. Thank goodness Zach, the store manager, was onsite! He was able to understand and handle our situation in such a professional manner - if it wasn't for him, we would have asked for a full refund.
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March 2023 by AJ P
Daryl was super helpful and solved my issue with some missing parts from a move in. Could not recommend enough!Will use this store in the future.
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December 2022 by John Buck
Exceptional customer service from Devon B. Over the past month have interfaced with Devon three times. Words I use to describe him - personal, attentive, great listener, knows his products, sets one at ease very quickly and gets the job done professionally and expeditiously.Best advice I can give management is - "Don't let him get away!!!"
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December 2022 by Cindy Adamek
My first time getting a fridge part; walked into show room, 4 sales staff minimally interested in helping me. One said “go through that back door to parts” - no attempt to tell me WHICH doorI found parts dept and Devon was THE most helpful ever. Gave me an equivalent part, promising to order our specific brand . Can’t say enough good things about this helpful and polite young man— GIVE HIM A RAISE
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December 2022 by Sandy Rendos
I went to get a replacement part for my dryer and had the pleasure of working with Devon and Andrew. I had some "how to" questions and they were extremely helpful and knowledge. I highly recommend Appliance Factory Parts if you need replacement parts!Thank you Devon and Andrew !
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December 2022 by Nathaniel Hardy
I greatly appreciate the wonderful service that I have received at Appliance Factory Parts! After my oven stopped working, I determined that one of the fuses had blown. The folks at Appliance Factory Parts had the necessary fuse in stock... and not only that, they looked at the frequently ordered parts for my oven model to help identify the potential reason for the fuse blowing in the first place! This is just one from a handful of interactions with them that have helped me get my appliances back up and running without needing to pay for a new appliance or a service call.
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March 2022 by Francine H.
I would give a 0 if possible. They ordered the wrong part. They refused to take it back. I had to prove to them it was the wrong part. They ordered me the correct part, but charged me postage and handling so the item came to over $400. More than double what it would have cost if I had ordered it from Thermador.
