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February 2023 by Christie Johnson
The staff is amazing.
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February 2023 by Kirk
Great new staff. Continue to be great
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September 2022 by Joseph Hicks
You can't cash a check because it is a "bank of the west check, think about it" is your employee's exact words? There's obviously some retraining that will have to happen because that makes no sense. How do you not honor your own check? This is bank of the west right? Yes! So what's the problem? It's a bank of the west check, we can't cash it. Please clarify this for me because I don't understand
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August 2022 by Tobi Firtel
I've banked here for many years..usually just use the ATM but, when I do go in..tellers are very friendly and helpful
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April 2022 by Brittany Rogers
Don’t do banking at this branch. The lobby is not open and had to wait 25 minutes in the drive thru line then was charged $10 for a cashier’s check.
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March 2022 by S W.
Where to begin, I could write a book about how they have screwed me. Government check for tax refund made out to my husband and his deceased mother. Her name is referenced as deceased. We kept the acct active specifically for the refund which took a year. They mailed it instead. Go in and are told we can't cash it nor can we deposit it. Where is the sense of that. Took better part of an hour for nonsense. One of many stories
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January 2022 by Andrew Powell
The reviews do not lie. This branch is ran by some truly ugly and rude individuals. I would never bank here even if my life depended on it.
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October 2021 by Wilfred M.
If you are looking for a bank to steal your money and give you the walk around then this is your place! Took 8 months to get my debit card, 3 months of calling then finally physically going into the location and legit ripping the tellers and management a new one to get a stupid pin they mail to you. Today I went to get gas, the card was declined I was curious as to why I went down to this location then they tell me my account is over drafted (they charged me $450 in overdraft fees), and it's my fault when I declined the overdraft service when I opened the account. They allow overdrafts at their discretion even though it was declined. So moral of the story, f*** them
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October 2021 by JoAnn Beane
Terrible new management. I have banked at the Parker branch for over 25 years and it has never been this bad. I asked to close an account and assumed it was done but ended up with service charges. They ignored my request to credit those back. I will be closing all of my accounts!!! Don't bank here and expect any level of customer service.
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September 2021 by Mig Favo
This team has stepped up their service and you can tell they are getting better and better. Thank you Tanya and team!
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August 2021 by chad cox
This place struggles on a regular basis to take care of their customers. Always someone new in here, that’s if their lobby is open in the first place. They can perform a simple deposit. Let alone perform duties such as wire transfers. I am so done with this place. Guess we will be looking for another bank.
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July 2021 by Baka Zonbi
this is the worst branch I've ever been with when it comes to lack of employees, lack of urgency and overall service. Expect to wait in line a minimum of 15-20 minutes every time you visit.
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July 2021 by Zachary Fox
Absolute worst branch. The lobby is literally NEVER open. And it takes 15 minutes minimum for their drive through. DO NOT GO.
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May 2021 by krystal klein
Terrible customer service. Took 20 minutes to make a withdraw with no line.
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April 2021 by Bob O'Day
Very poorly managed bank. They can't keep a branch manager to save their lives, the people they do have are poolry trained. The 800# refers you back the branch. If you have a problem, Bank of the West could care less. Today, they decided to close their lobby. I went to the centenial branch, and theirs was closed too. Are they going under???
