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August 2023 by josh beaudette
This would be zero stars if possible. They did my 2021 taxes and made a mistake by entering the incorrect state withholding amount. Mistakes happen, but the way it has been handled is inexcusable. The State sent me notification of the error/discrepancy in January of 2023. I looked at the returns and was able to find the specific error and went into the branch to have it resolved. They agreed, and we contacted the state to confirm the error so they could provide me a bill of what was owed including fees and interest. I payed the state in full and the returned to the branch to file a claim with the necessary details. That was the first week of February 2023. I was actually able to contact the branch in June, they don't answer the phone or return calls, and they let me know nothing had even been reviewed. It was also indicated that the wrong type of claim was filed. I was told my case would be escalated and I would hear back in a few business days with an update. Needless to say that never happened, and I've only been able to speak to the branch once since then in mid July. I was told nothing had been done, but they would email me contact information for the local district manager . Of course that email never came, and I haven't been able to get them to answer the phone since. It is now early August, and their customer service team said that nothing has happened on my claim since June, but they would escalate again with a 3 - 5 business day time frame to hear back. This is beyond unacceptable.
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April 2023 by Tim Mason
I had to leave two voicemails before someone returned my call. After that things went fine.
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May 2022 by Cameron Dalton
I’m not sure how Amy has received such positive feedback. Firstly, she failed to show up for our scheduled meeting. I waited for 40 minutes before leaving. Second, my tax documents sat in her office for a month and nothing was done. I attempted to communicate with Amy three times via email and their app and received zero response. I called and left a message with the front desk staff and received zero response from Amy. When I requested that my documents be returned, she had the front desk call to say when they would be available for pick up. Literally the worst customer service for an advisor. I will not be using Block Advisors and I would not recommend them to anyone I know either.
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May 2022 by JD Lavenhar
Sarah Hubbard at Block Advisors in Parker was awesome! Very competent, efficient, friendly and instilled confidence.
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May 2022 by Andrea Conover
I have been using Block for years and years and believe them to be dependable and professional.
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May 2022 by Jodi Reynolds
The process was quick and painless; Amy was knowledgeable.
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April 2022 by Dev P.
We had a horrible experience at this place. First of all, we tried to set up meeting online and I specifically selected an appointment with a professional yet when we go there we were told a message was left earlier in the day of the meeting that this place doesn't do drop offs at this time of the year. What? The front office person was very upset that we did not return your call and told us to quickly fill out paperwork as the office is closing. My Dad is over 80 years old and was asking questions but kept getting interrupted by the front desk lady saying we are closing. The tax professional was there and said that she would provide an estimate the next day but we never got a call. When my Dad went back to follow up, he was told that the tax professional was not there and my Dad was frustrated wanting his paperwork back. He may have been loud and I was not there but was told to leave the office. This place is very unprofessional and I would not recommend working with them as they don't value their customers, especially older ones who need more help.
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April 2022 by Ron McKinney
My advisor was very knowledgeable and kind, so was the rest of the staff including front desk greeter
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April 2022 by Theo Mwaura
Sarah Hubbard was very friendly, very knowledgeable, and very professional.
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March 2022 by Ray L.
We had a great advisor this year who we will keep indefinitely. She provided us with valuable information to plan the next two years of our business and withholdings in my career.
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March 2022 by Lloyd Kushner
I have used H&R Block for over 35 years.
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February 2022 by Betty Gragert
She is organized and knowledgeable! Answered all my questions! Thanks
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April 2021 by Sara Pettigrew
Amy is efficient and detail-oriented in her tax preparations.
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April 2021 by Richard Bribiesca
Amy is a very friendly and knowledgeable agent.
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April 2021 by Rusty DelRey
Very satisfied with the service, scheduling and results!
