-
November 2023 by Madison Kowalis
Efficient and honest service. José was amazing! His communication and fast/efficient service truly made the experience so much better. I value my car and I knew it was in good hands.
-
November 2023 by Jesse Milne
Jose was attentive to my worries my vehicle, and willing to help get everything completed in a fast manner. Evening offering to order me a Lyft home if I wanted. Very grateful of the entire staff and the work they performed.
-
November 2023 by Adam Rankin
I was having trouble with my truck brakes and we called Brakes plus at 5:40 pm. They close at 6; we knew it was a long shot to have them look at it immediately. To our surprise, the manager Jeremiah said that he would pull it apart and inspect it himself! He stayed until 7:45 pm by himself and on top of that didn’t charge me a dime for his hours of work! I will definitely be going back to them for any of my brake needs in the future! He was very thorough on explaining what he found and what his concerns were. What a fantastic manager and a fantastic experience as a customer!
-
November 2023 by Nicole Macias
Great experience always. Jose was very detailed on his explanations of my car and wanted the best outcome for me and my car. Will be back. I’ve been a customer forYears now. It’s convenient and adorable
-
November 2023 by David Bumanglag
Best service ever. Had my brakes done, spark plugs replaced and battery check getting ready for winter commute to Colorado Springs. Ready on time and no mystery charges. Couldn’t be happier. Will be my first stop for any repairs or general work in the future. Way to go Alex and Jose and team. Thank you!!!!!
-
November 2023 by Chloe Osborne
Jose was so kind and personable and made all the difference in my experience. He was cautious going off the information given to me by a previous mechanic, and made sure to fix all of the required issues in my car. Id definitely go to this location before any other.
-
October 2023 by T Jaffee
I have four vehicles and have used the Hess brakes Plus location for the past 2-years perfect never been disappointed. Top-notch mechanical service and customer service. Doug and Dennis are knowledgeable and easy to talk to.
-
October 2023 by Richard N.
I went to have some metal crunching sounds in front end suspension of my Honda CRV 2008 checked out by Jeremiah Hernandez and he was short with me and rude. We took a ride around the block in my car and he listened and said he thinks he knows. Got back to the shop and he started rocking my car back and forth from the top of roof and said things about control arms and bushings. Along with sway bar stuff.He gave me an estimate of $1300 for sway bar, control arms all and bushings with an alignment. He was lying about what needed to be done. I took my car to another place my wife goes and he said only the sway bar, links and all bushings needed replaced and did the front brake pads and rotor turning too for $600.I would not take your cars to this business. Even a lady came in with a high tone in her voice while I was there and said her brakes are squeaking and it was the 3rd time she had to go in since it was supposedly fixed.Up selling and can't imagine how many people have been ripped off!!!
-
September 2023 by Alan Murphy
Brakes Plus have taken care of all our family vehicles for over 15 years in Parker and given me A+ service. Aaron is my go to guy, he's a great mechanic and a wonderful person. I trust his judgment, ability and expertise with everything.
-
September 2023 by Donnie Kahn
Got a great deal on full brakes and rotors today. The guys were all awesome and I definitely felt like they cared to do a good job. I will definitely be back for more service at this location. Keep up the good work. ??
-
August 2023 by Mindy Riordan
This place is AWESOME!!! They had to replace my rotors and pads, and did it in less than 2 hours... AND got me in before my appointment time. A task that is basically unheard of these days! Everyone in the business was super friendly and accommodating to me working in the lobby, and Zach, the store manager, even referred me to a place and person for tires (something I desperately needed).I cannot say enough good things about them. They earned my forever business.Great service for a reasonable price. :)Service: Brakes
-
August 2023 by Chris Campbell
Got my wife’s front brake pads done and the service brought us back. I Needed rear rotors and brake pads on another vehicle as well as an alignment. Everyone I dealt with was professional and great to work with. They explained options and were transparent on prices. They even called before doing any work to get approval. I’ll always bring my vehicles back here.
-
August 2023 by Deplorable DeadHead
I needed an oil change on my truck and I got an appointment less than three hours later.Quick and kind service!(While waiting in the clean customer waiting area the staff asked everyone if they wanted a slice of pizza. The staff had a few half pizzas leftover from lunch. I said, "Heck Yeah!"I was the only customer who wanted some pizza and it was still warm and very good!)This is just how great the customer service is at this Brakes Plus location.Fast and friendly service...and a free lunch!(Don't ? expect a free slice of pizza? on your visit, just wonderful customer service ? and fairness.⭐️⭐️⭐️⭐️⭐️)
-
August 2023 by Mike O.
Con artists are working there, they are trying to upsell & take advantage of people. Brake, struts, shocks, whole nine yards. The dealership was amazingly slightly less expensive and they didn't try to upsell me. Look elsewhere folks, overpriced, my warranty only covers parts and the labor price is excessive. Hope this place goes out of business soon.
-
August 2023 by Celina Phillips
There are no words to express how amazing this shop is! I would definitely recommend this business! If I could give it 10 stars, I would! Jeremiah, the GM, really did treat us like family! Everybody was honest and hard-working, which is often hard to say at a mechanic’s shop; they didn’t charge us for work that wasn’t needed and we were in and out in no time. I definitely won’t be taking my car anywhere else! Thank you Jeremiah and the Brakes Plus team!Services: Auto brake repair
