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October 2024 by Corey Douglas
If you want competent service, you are best off going elsewhere.
This was my 4th install of a remote start at a professional installer. Three prior installs with zero issues were completed the same day, with no need to go back.
Your reply is excellent. However, I was in there multiple times to resolve the issues and made numerous phone calls, and once, you physically approached me in the store and said you had my contact information. The lack of follow-up from the employees and manager made me feel neglected and uncared for.
Furthermore, regardless of their reply, they knew about my bad experience and could easily reach out.
Their reply. Verbatim.
"Corey, we are truly sorry to hear about your experience. Please reach out to us so we can address this matter promptly."
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October 2024 by Taelor Dixon
Had a fantastic experience, Bryce is very knowledgeable and a lot of help!
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October 2024 by Clarke Coons
Great seeing vice and quality job
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October 2024 by Steven Gryczka
Easy and friendly experience! Work was done within the week and very happy with the outcome!
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October 2024 by Laura Bergstraser
I had come into this location a couple of years ago, and I was not overly impressed. I decided to give it a second chance, and I'm so glad I did. Derek was awesome. He listened to what I wanted. And knew exactly what I was looking for. From the quote to install, he did a great job. I will absolutely be a repeat customer as long as he's there.
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October 2024 by Kelsey Lundberg
I recently found myself in need of a new car stereo, and I can confidently say that my experience with the service I received was beyond exceptional. From start to finish, the entire process was smooth and hassle-free, making it a pleasurable experience rather than a chore. What struck me most was Dereks commitment to customer satisfaction. They didn't just push the most expensive options but genuinely aimed to find a stereo that would enhance my driving experience without breaking the bank.
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October 2024 by Kimberly Perry
I highly recommend Derek. He is extremely knowledgeable and explained all customization options thoroughly.
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October 2024 by Patrick Burbridge
Excellent service! My truck got right in for rear speaker replaced in only 45 minutes!
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October 2024 by JOSHUA MICHENER
Extremely disappointed. Upsold me on a LOC, kept my truck all day, never called about completion. Arrived 1 hour before closing to find the LOC malfunctioning, subs not hitting at expected frequency, amp goes into safe mode and shuts down. Unable to correct the issues as they are closing in an hour. They expect me to leave my truck with them for another full day next week to get it fixed. There's no reason this shouldn't have been completed correctly the first time after having my truck for 9 hours! Now I have to be without a vehicle for another 9-12 hours so they can attempt to correct the issues. I have to spend more money to get a ride and be without my vehicle. Completely unacceptable. They are supposed to be professionals yet were unable to complete a simple amp install correctly in 9+ hours. They will get an opportunity to correct the issues next week. If unable I will expect a full refund and will go somewhere else. Absolutely disappointing!
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October 2024 by Justin Rose
The store manager Justin is awesome
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October 2024 by Cody Bush
I returned an amp and never got my refund went into the store and talk to someone and a week later still nothing. I will never shop here again
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October 2024 by Ethan Christner
Justin did great, knowledgeable and gave good recommendations but didn’t pressure me into anything. Will be shopping here again
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October 2024 by S F
Everyone I dealt with was helpful and professional. They were able to get the work done quickly and the quality of the install was outstanding.
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October 2024 by Garrett Goldwaite
Great team gets the job done expertly
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October 2024 by Lisandro Pellow
It was amazing. Everyone was very friendly.
When I was asking questions they answered with confidence and made sure I was able to understand.
