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October 2023 by Katherine Arnold
The customer service at Century Link is the poorest customer service I have ever dealt with. Spoke with 4 reps who said they couldn’t help me and had no desire to find someone who could and I even had a rep hang up on me. If we weren’t so limited to century link or Xfinity I’d never use either one. So annoyed.
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July 2023 by Austin Reed
There is no store here. This address needs to be removed. Do not show up here it doesn’t exist.
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June 2023 by 小溪
Worst customer experience ever took forever to schedule new service never repeated the email link never worked took about 30 minutes wastibg my time
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June 2023 by Origami papers
Worst customer experience ever took forever to schedule new service never repeated the email link never worked took about 30 minutes wastibg my time
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February 2023 by Paul Klink
Customer service is non existing and the company is a big scam. They promise speeds of 940Mbps but cant deliver 100. They also have a terrible billing department and cant provide a bill.
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December 2022 by PaxChristi
Customer service is zero. I do not have Internet but a residential phone that will not let me make any calls other than to 303 or 720 area code. This means NO cell phones with other area codes. This has happened for well over month now. I have lost the ability to make client calls. I have a landline because my reception for my cell where I live is poor. This " company" has set firewalls so you get referred around and around from one recorded message to another. When you are lucky enough to make it to a live person the call either drops before anyone answers or they cannot help you. I tried the "chat" and was referred back and forth to NINE different people. This "company" had WASTED DAYS of my time. There is nowhere you can go to a physical location to talk with anyone. This is what the great tech world has given all of us. These people sit at their computers protected behind their AI and looped phone recordings. This "company" owes me free service for months for lost income. I hope they become insolvent.
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December 2022 by Michael Kenney
Stay away, that’s all I can say. Been trying to get service turned on for over a month, no luck, just keep stringing me along while charging my account
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October 2022 by Mahmood Mahmoodi
Horrible in every sense!
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August 2022 by Kevin Santiago
Hands down the worst internet server provider. They do everything they can to get your business, and once they have it, there is no way to contact a live person once you are signed up for the service. They do everything in their power to avoid being in contact with their customers. Their service is bad, and they do not allow you to contact them easily. Very frustrating experience and it's obvious they do not pride themselves in providing good service both with their product and customer service. They wrongly charged my account, and it took hours to get a hold of them, and I still been trying with no luck to fix their clerical error.
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February 2022 by Jesus G.
They have a monopoly in aurora for certain apartment complexes and their service is very slow and unreliable. They charge you for sending a technician to fix their own lines/systems and they aren't helpful at all. Better go with Comcast. I also don't recommend living in a place where centurtylink is the only provider.
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September 2021 by Lance A.
Anything century link is a ripoff. They don't take responsibility for there mistakes and have terrible customer services.
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August 2021 by SaneScorpion578
Worst customer service I have ever dealt with
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April 2021 by TopGun5280
Their fiber optic Internet has always been great I’ve been using them for a little over a year now and recently I had to call their customer service two times two months in a row and it has been absolutely terrible.. The past two months I got paid the day my bill was due and instead of giving me until the end of that day to make the payment they completely stopped my services.. The first time they only put my services on hold and after some difficulty over the phone going back-and-forth with the financial department who originally told me our services would be restored within 24 hours after I made the payment but we still did not have Internet then so I called technical support and they told me to turn the modem off for 20 minutes then restart it and it will work after that so tried that and i tried restarting the router nothing happened so I called back technical support again and this time must’ve got somebody competent because after explaining things they were able to immediately turn my services back on while on the phone with them, didn’t even take five minutes.. (that was the only successful phone call) and now the second time my payment was due the day I got paid they completely canceled the services again not even giving me until the end of the day to make the payment, so I had to call them and make a partial payment and they told me services would be restored within 24 hours so I waited 24 hours, Internet still wasn’t on so i called technical support, the guy kept telling me just one moment please for at least 10 minutes until he was finally able to start giving me information and so he told me the services would have to be restore there would be at 90 something dollar fee and it would not be restored until Monday which was going to be four more days from then, that’s when I told him how frustrated I was and that the same thing happened to me last month but they were able to restore it right away and there was no $90 fee that’s what he told me they canceled it this time and that it was not just on a hold.. but yet they were telling me the system automatically puts it on hold or cancels it so if it’s the system and not a person doing that then why is it putting a temporary hold one month and completely canceling it the next month. And at that point to start the process of getting it restored he told me I would also have to make a payment of the remaining balance on the account and that my partial payment the day before was not good enough to get the services restored since it was canceled this time and they told me nothing about that when I made the partial payment the day before.. so all in all it’s very frustrating dealing with their customer service and even with Covid going on they give you absolutely no grace period once payment is due and apparently if your payment isn’t paid the day before it’s due (i guess the day of is not good enough) then plan on getting your services put on hold or canceled altogether depending on whos working that day to make that decision..
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April 2021 by Savanna Kamerzell
Internet went out when the power went out and will not come back on. I called yesterday and was told it should be back on within 2 hours... called 1st thing this morning because we still have no internet. I work from home and can not do my job without internet. There is no sense of urgency from them and the "best they can do" is send someone out in 6 days. This is unacceptable and we will be looking elsewhere for better service.Update: They never showed to fix our internet despite the texts and emails saying they would be here yesterday. When I clicked to check and see where my tech was it showed my ticket was closed 3 days ago but yet they text Sunday morning saying they would be there. I chatted with someone on their site because I couldn't get through to a person over the weekend. They told me my ticket was closed and shut down the chat. We have now been without internet for 8 days!
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March 2021 by Chris Hanes
I paid for 80 MB service and never got more than 20 on a given day. Usually I was hovering around 5-8. When I called to cancel, the lady tried to get me to upgrade to 120 MB. WHAT?!?! You can sell me a bigger faucet and sprayer, but if your 'garden hose' is still the same size I won't get any extra water. The only positive I can say is their internet never went 'out' on me over the years, but they have slow speeds and terrible customer service.