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January 2024 by Anna Giuffria
Such an incredible team!Recently had some fraud issues… And they were so graceful, helpful, competent, supportive, and smoothly, resolved the problem.Major Appreciation for Tex!Eternally grateful. They were swift!
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January 2024 by Travis P.
Friendly, helpful, and fast! Only iced right away that their tellers don't stand behind the counter. If there is no line, they wait in the lobby to greet you. I don't need that, but it's a small touch that indicates their value of making the customer feel welcome - and they're doing a good job!
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November 2023 by A D
Chase is Closing customers accounts for donations into conservative organizations. 19 state A.G. offices are investigating. They have 50 trillion in derivatives. To big to fail just might
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October 2023 by T E
As a CHASE member, I stopped to have a form notarized. I was informed that they were too busy and could not perform a 2 minute notary for the entire day. I left and went to my other bank that notarized my form with a smile. I can't believe that this bank has so many bad reviews for poor customer service/notary and still has not done anything to improve it? I will be moving my accounts elsewhere.
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July 2023 by Kumar sakamuri
I don’t suggest this location for any services. Employees are not interested to help anyone. We tried for notary services, but they have mentioned silly reasons to avoid.
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June 2023 by Marty Smith
Most of my experience with this bank is with the drive-through and the ATM after hours. I haven't had a personal negative experience with anyone at this branch the reason I've given in a two-star review is because I've never seen an ATM out of order so often as this branches drive through ATM. I live close by and there isn't another one very close, and by the time I get way out here I'm usually tired and ready to go home and it is so frustrating when, 9 times out of 10, I can't deposit my check or deposit cash into my account or pay my son for working for me. I either have to go to another branch or do it the next day and chances are the ATM will not be working the next day either drive, 9 times out of 10, this ATM isn't working. Seems like a minor complaint, but I can assure you that it is not and it seems like something that they should prioritize getting on top of sooner than later
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February 2023 by Theresa I.
How do you spell "Incompetence or Discriminatory "? C-H-A-S-E. Although, yesterday we thought perhaps it means "Chase your money and good luck getting it!". A couple of weeks ago, I called our local branch to ask how I could cash out my Retirement Money Market account. We were told no problem; you can just go through the drive through. Great. I explained that my husband has Parkinson's Disease and I have had half of my body amputated. Yep - everything below my ribs was cut off. Point being, it's not easy for us to get out and about. Drive through? Excellent. Told this to each person I talked to as well as providing the account number each time. Go to the drive through teller, where Tatiana said they couldn't possibly do that. She wrote a number to call to take care of it. Go home, call the number. Oh wait: I needed to call another number. Which I did. Keep in mind that I gave each one if them the account number, type of account, and explaining the difficulty along the way. Oh, wait: I need to actually call Retirement Services. Which I do. Kiril says that we need to go inside the bank for this. What??? We were at the bank, drive through teller and this wasn't mentioned? Ok. I call this branch to inquire about seeing someone on a Saturday, if possible. Otherwise my husband has to take off time from work which he is not paid for. Good news! I have an appointment with Blaise (I know, right?) Saturday at 11:30. After an hour with him, turns out they need a voucher number, WHICH THEIR BANK ASSIGNED!, yet they can't find it. They have had my money so long that they can't give it to me. Madison says she needs to speak with her supervisor or she would be fired for trying to help us. Supervisor, Angela Diceson (not sure of spelling, but you get it). Her day off. Then, we are told that they need to call Retirement Svcs, but, oh wait; they are closed on Saturday. just can't make this sh@# up. We are told we have to come back in during the week. More wages lost to get my own freakin money. Never, ever bank with Chase and for sure not in Parker. Is it too much to ask that ALL of their employees receive basic training??? And Customer Service? Forget about it!
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December 2022 by Ki C.
Truly terrible customer service with conflicting information given by their employees
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December 2022 by Lauren Taylor
I have had the worst experience at the Jordan Road branch for years and finally came over to this location and it was so amazing. This is what the customer service should be at all branches. Thank you Blaise for your help today!
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October 2022 by Jeff Wheeler
After the huge issue with my business banking at the Lincoln and Jordan location I was referred to Clarissa at this branch. It was more of the same lack of commitment and care and absolutely no follow through. Chase business reps are worthless. Customer service on the phone in India takes better care of you as a customer than local branches. My suggestion is bank elsewhere all together!
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August 2022 by M B
Get your ATM fixed. It’s been four days already
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July 2022 by Travis Pulley
Out of State Customer. They do not answer their phone at this location. Extremely dissatisfied.
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January 2022 by Mike Allen
In reading through the negative reviews I should have read them before I chose this bank to do business with. The doors are open, the lights are on, there are extremely rude tellers whom are not empowered to help you with anything, yet to snidely remark "We all have lives". Appreciate that Issac your business told me on the phone to visit your location to get my problem resolved and in turn seems that because you all have lives, this is my problem and not yours. Don't bother going into this location, they don't have the ability to do anything but man the door.
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January 2022 by Steven Beam
So far it's been great. Glad to see they always have bankers and tellers ready to help and answer questions. Chad and Rachel have been super helpful!
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January 2022 by Nicholas Sheridan
Have never had anyone pickup the phone. EVER!
