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April 2024 by Josie C.
When the clerk asks if you want your receipt, say YES!! We had a $730. Charge for something we never purchased. Corporate won't do anything, the store won't do anything, the police said they don't keep videos of customers past one month but we filed a report since this crime against us happened 3 months ago. Still fighting it. They have bad reviews and this review is a negative because no one at CVS is trying to fix this. This is a crime! I don't understand why they won't look for a receipt of the alleged amount and what was purchased because it was not, I repeat, not done by us.
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March 2024 by Victoria A.
This pharmacy has the worst customer service!!! Like they don't even say thank you please how can I help you like they're just not customer friendly. It's never their fault someone please hold them accountable.
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February 2024 by Crystal B.
We teiceved a 30 off coupon awhile back. And wanted to redeem it today. I usually go out of my way to this location. Because it is a little further from where I live. But they do have quite a few of the essentials I needed. The time we went was peak time as there were only a handful of parking spots. The coupon was for a regular priced item so I couldn't use the brand my dentist recommended. That's okay because there are alternatives. Plus I found some chocolates for bae. We also saw a few items on clearance from Christmas and Valentine's Day. Perhaps next time. Went to the self checkout and the lady was really helpful. She showed me how to use the coupon and scan the items. I don't usually rate an establishment five stars and I was really impressed at their customer service. A gold star in my book!
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February 2024 by PsychosisEmbodied
If you want the worst pharmacy in Parker, this is it. I’ve always gone here out of convenience because of how close it is. I don’t get sick often, so I’ve let it slide for years.These people don’t work on your prescription until you’re physically there, despite putting the order in hours in advance. When you get there, they lie and say they’ve been working on it, just another 20 minutes. Then you proceed to wait another 45.They lie to your face and say they’ve been working at it all day. Their excuse? “We’re short-staffed…”Every. Single. Time.Oh, and they NEVER answer their phone, so you get the useless automated system. Even when the system says it’s ready, you still end up going and hearing the same story.Get it together. People are always waiting around, sick and feeling terrible because they never have anything ready and are always short-staffed. Even if they are, it’s been this way for YEARS apparently.Even if it’s close, just make the drive somewhere further where they have it ready. It’ll save you time and from sitting around feeling sick in the lobby.
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February 2024 by Aarron Macias
Go to the Walgreens down the street in Parker the service is 10 times better. Every time I go here it could be 4 hours 8 hours or a day or two days to pick up my stuff it's never ready. The only time it's ready is when you roll up to the window to pick it up then they start working on it.
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February 2024 by Howard Boyer
I waited on hold to speak to the pharmacy for 30 minutes. They are understaffed.
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February 2024 by Rain T.
Their pharmacy messes up everything. In addition to my experience the multiple times I had to return (because they kept messing things up on my prescription) I I witnessed a couple of other people angry that they messed up their order. I was in town on business and they transferred my prescription to their pharmacy (without me asking) and then told me they didn't even have it. Making it so i was out of my prescription until they got it in because it couldn't be transferred. At one point they said they would call me back and of course didn't. I had to be on hold for 3 hours when I called back. Never answered so I was forced to come in. Super frustrating experience it's a long story but I never ended up getting my prescription and had to fly back home to go to the doctor to get a new one.
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February 2024 by Marshall Klein
Poor service. They never have medications ready when they say they will. They do not value you or your time.
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February 2024 by Alice Wonders
I haven’t had many experiences with the pharmacy but the staff seems kind and patient, considering the staffing practices with most retail pharmacies. I had a good experience and Crystal in the front helped me check out and even save money. Overall a good store and I may switch my medications to this location.
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February 2024 by Phia
Took three months to develop my film, then said they were shredded, never received a call back, asked them every week if they arrived, manager said they never came although a worker confirmed they did, manager then was so rude and offered no solution for losing photos i can never replace, I then spent an hour on the phone with corporate cvs for them to send the order again even though the manager said that wouldn’t be possible. Manager name is Peggy by the way. she shouldn’t be a manager. The workers there that get paid way less were significantly more helpful and knowledgeable.
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February 2024 by Doug Miller
This location will never start processing your prescription until you call them. The app will show “processing” but nothing is being processed. One prescription was sent two weeks ago by the doctor and was still processing. Made a call and they said they didn’t have the right amount but would have it Monday. It does not take two weeks to order medication to your location. Once you call (and wait 20+ minutes to speak to the pharmacy) they will “expedite” the prescription and it will magically be ready in a half hour. Theres plenty of people working but I have no idea what they are “working” on since I have to call for EVERY prescription that’s sent in.Poorly managed and needs a lot of work. Take your prescriptions to another location or pharmacy. This one is just not good.
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January 2024 by Anna F.
NOT OPEN 24 HOURS, their store is open from 6am to 10pm but the pharmacy is open 24hr.
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January 2024 by Jennifer E.
Ended up in urgent care on Christmas Eve. By the time we got prescriptions around 7:30pm, ALL other pharmacies were closed - even the supposed 24/7 options. Drove 20 minutes out of our way in hopes CVS was open and they were. They were also surprised that the other "24 hour" pharmacies were closed.
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January 2024 by Isa B
Crystal or Krystal the assistant manager is very rude and refused to help me. She said the merchandise sells quickly so she won’t be helping me. She hung up the phone on me.
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December 2023 by Stephanie Khodarahmi
Wow! Not sure what has happened to the pharmacy but it’s terrible! We switched from the Target CVS because it was so bad and these guys were way more responsive. I just sat on hold for an hour and 20 minutes. Someone came on the line about 45 minutes in and told me she had to put me on a quick hold again. In the meantime my husband drove over there, stood in line and figured everything out before anyone ever picked up the phone again. I have prescriptions that have been “delayed” for over a week because they need to be ordered. When I saw that last week I just assumed they would be ordered and I forgot about it until today. These are everyday items that a pharmacy would need to fill and here I am without them because someone was too lazy to place an order. Note to self…when you see something is delayed either call or go in to make sure someone actually orders it. So ridiculous!