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December 2023 by Courtney O
I made an appointment 3 1/2 weeks ago (November 27th @1:17pm) for today to get an oil change. My appointment got lost so I had to leave and now I have to come in on a day where I MIGHT be able to get my oil changed. This shouldn’t be that much of a problem, however I work Monday-Friday 7am-4pm.
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November 2023 by Kyle Ennenga
I've never had a better experience at an auto shop. They take the time to explain everything and break down options for you. The shop does the right thing, period, and I've been relieved when the cost isn't astronomical for some of the major stuff I've had to go through. I've completely stopped going to other shops for regular oil changes or maintenance - if it has anything to do with auto maintenance, I go to Pride. They even helped me with talking through my next used car purchase and what to look for in a (new to me) used vehicle.
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November 2023 by Milo Ganze
Took my jeep rubicon there to have the oil pump replaced when i was getting a code for the oil pressure. I told them it was the oil pump. They charged me over $200 to "diagnose" it. They insisted it was the oil sending unit. I paid $1800 for this "fix" only to have the issue return in less than 1k miles. I called and spoke to the manager ,telling him I am out $1800 and still have the same issue. And that it is the oil pump like I tried to tell them all along. He said he would talk to his jeep people and call me back the next day with what he thought they could do. That was a week ago and no call back. So I am out $1800 for nothing. Also when I was told my jeep was done from the first "repair" I picked it up with no gas left in it, valve caps missing from front tires. foot prints all over the front and rear bumpers, oil life not reset. nuts missing from brackets on the engine, hoses left unplugged, low coolant etc. This place is a joke. Do not take your vehicle here. I tried to give them a chance to make it right before writing this review and they do not care. They want the little old person or Lady who does not know any better. Oh and they also mark up there price on parts by like 80% !!!
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November 2023 by G 71
I took my truck into Pride Auto for a warranty claim. They were absolutely tremendous. From the communication to the quality of work to the friendliness of the staff. I recommend this place to all.
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November 2023 by Andrea White
Pride Auto Care has been our trusted shop for 5 years. I always receive excellent service and I trust their assessment of what truly needs to be done to maintain my car.
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November 2023 by Stephen Hammit
My skid plate got worn out so that it came loose and started to drag on the ground. I took it in to Pride as it was the closest shop to me and I didn’t want to drive far. They were honest with me that I would be better off taking my car to Honda as they sold the parts. They also took off the plate for me so I could get there without it dragging, and they charged me nothing for all this. I’m due for some general maintenance soon, and this experience has made me want to choose Pride. It’s hard to find an honest mechanic, and I believe this to be one of them.
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October 2023 by Gerald Lassow
Pride Auto Care has consistently performed quality work. While I have had to return to other facilities to have wheel alignments redone, Pride Auto Care has always done it right the first time. They are NOT cheap, but quality seldom is.Services: Transmission
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October 2023 by Melissa Nelson-Coronado
DONT TAKE YOUR CAR HERE SCAM!!!Took my Armada in for an alignment IWas told there was a missing bolt, seized bolts and that one side wouldn’t move. Well I paid $60 for them to do nothing because they charge half price to assess the alignment. We asked if they would show us the bolts they said no . Well my mechanic looked at it and no bolts are missing, no bolts are seized and the piece for the alignment moves. I would never suggest this place or their mechanics. If they didn’t want to work on it they shouldHave just told me. Now I have to pay again for the job to be done that they lied they couldn’t do.Service: Wheel alignment
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October 2023 by David Mayercheck
Can't say enough about this crew! Great service, everyone was friendly and willing to help! Phil Hoffman definitely makes a huge difference! He shows that he truly cares about his customers and takes the time to explain everything and if he doesn't know any answer, he finds someone that does. Exceptional service from this shop. In a day in age when my faith in customer service is pretty much gone, these guys make these experiences better!Service: General repairs & maintenance
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October 2023 by Milene Andersen
Super friendly staff and understanding! I had a quote from breaks plus saying I needed all this work done and Pride compared and one found one issue which saved me $2k! They were even able to fix same day even though I was expecting to have to bring it back. I won’t ever go anywhere else.Service: Auto water leak repair
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October 2023 by Bryan Evans
I was in a particularly irritable mood when I walked in their door suspecting that there was more than just an alignment issue that was causing my MDX to shake at higher speeds. Not only did they put up with me but Brea was extremely courteous, told me what the issue was and even brought me out to look at the at the undercarriage and had the mechanic explain to me the issue (needed to completely replace the driveshaft). I run one of the largest Mobile DJ companies in the state so my vehicle is imperative to the business. She then gave me the rundown and explained to me my options. I brought my vehicle back first thing in the morning and they had it done within a couple of hours leaving me plenty of time to even relax a little before the evening's show. The mechanic(s) did a great job and the car is smooth as butter. Great job, highly recommend.
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September 2023 by Robert Potter ..
Wanted to charge me a ton for transmission replacement. Took it somewhere else and saved about 3700 for the replacement.
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August 2023 by Soheila Jenkins
I took my car to Pride Auto Care for an oil change this morning. it was only an oil change and nothing else was done. I was shocked when my bill was $100.20. I had never paid that much for an oil change. When I got home, I called another place to check prices. For the year and model of my car, they said it would be about $75.00. I can deal with $75.00, but not $100.20. I will not return.
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August 2023 by Scott Bates
Went to Pride today for a simple oil change. When I drove away I noticed that my car was smoking bluish smoke. I took the car back and they said that they cleaned off the engine but driving home there was still some smoke. I pulled the car in the garage but then pretty quickly pulled it back out because of the awful smell. I'll likely have to return back on Monday.All around this feels like bad workmanship. I'm not impressed.
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August 2023 by Adam Fisher
This shop is the best! Our 2015 Jeep Grand Cherokee had a faulty thermostat. Chrysler currently has a recall on these thermostats and there are thousands on back order. They installed an after market, knowing it might not work, and it only lasted a few weeks before it started having problems. Since we can't get a Chrysler thermostat, the technician opened up the thermostat so it is always cooling the engine while we wait for the new thermostat to come in. This fixed our issue and it was at no charge to us. This team is awesome and we've been bringing our cars here for many years now.
