-
March 2024 by Nick Simington
This place is ridiculously helpful. Someone told me it’s the #1 UPS store in the state, I believe it. I have come in with so many unique needs and they were super helpful.Today I had a return and it was in a shipping bag that was opened. Return label was USPS and I came in and asked to buy a box. He said, we can actually tape this bag all up, put the label on and give it to USPS so you don’t need to buy anything.They do stuff like this all the time. All needs for my business or personally, I always go out of my way to go to this UPS. They are real people. The realist
-
February 2024 by James Beall
Excellent experience with the staff. They were able to scan/email a off-sized document with no issues and it came out better than expected. Above & beyond - thank you!
-
February 2024 by Sara Sacks
Danielle Laferriere Was so helpful! She explained everything to me for the shipping process and I really appreciate it. Everyone was helpful from the moment I Walked in!!Thank you, Danielle!
-
January 2024 by Elexza Perez
I recently visited the UPS location to pick up a package after being informed by a representative named Katherine that my package would be delivered to my home. Upon arrival, I discovered that my package was, in fact, at the facility. Seeking assistance in changing my delivery preferences, I encountered a confusing and frustrating situation. Despite being told on four different occasions that only I could modify my settings, I approached the UPS staff for guidance. To my surprise, I was informed that nobody at the UPS location knew how to navigate the website to change delivery preferences. This lack of internal knowledge proved to be incredibly inconvenient, especially considering the UPS My Choice service was designed to empower customers in managing their deliveries. During my interaction, an employee named Eva overheard my conversation with her associate who attempted to help me navigate the website. Instead of offering assistance or guidance, she remarked that if her colleague couldn't figure it out, the responsibility was solely on me to resolve the issue independently. This dismissive attitude added to the overall frustration of the situation. The UPS system seemed to arbitrarily decide which packages go to an access point and which ones do not. This inconsistency is not only inconvenient but also contradicts the purpose of using the "My Choice" feature. My experience with UPS has been marked by misinformation, unhelpful staff, and a lack of knowledge about the very services the company offers. It's disheartening to encounter such challenges when trying to utilize a service that is meant to simplify and enhance the customer experience. I hope UPS takes this feedback seriously and works towards improving both internal training and customer service to ensure a smoother and more reliable experience for its customers.
-
January 2024 by Shane Greff
Customer service at this location is a joke. Instead of helping in a situation they want to sell you supplies. I won’t be back to this location ever again. It wouldn’t be so bad but 28 dollars for a shipping box is crazy.
-
January 2024 by Chad Garrett
Fast, very fast
-
December 2023 by Lynn Anderson
Fast and helpful service
-
December 2023 by Dave Chung
Such a well-run store with helpful employees. Never had a package lost when shipped from here, and they make returns fast and simple. Much respect to the owners, managers, and employees that keep this place running so smoothly!
-
December 2023 by Bradford Dunham
I visited this UPS Store to get some large format printing done. The employees were knowledgeable and helpful. The job was done very quickly and exceeded my expectations. This was also done very affordably.
-
October 2023 by Jason Dimmer
Fast, friendly and provided a bit of levity to my day.
-
October 2023 by William Mayes
This location has truly ((TRULY!!!!)) restored my appreciation and faith for those who work in the too oftentimes thankless industry of customer service!!!The young that just assisted me is a great compliment to the location…THANK YOU!!!!
-
October 2023 by Pat Verseman
I have always had great service at this location. Friendly people and very helpful.
-
July 2023 by Deanna Thorne
We always use this location and they are fast and friendly!
-
May 2023 by Aubreigh Hedrich
They were ridiculously polite, friendly, and professional... I just wish I had more stuff to ship so I could go back and chat!
-
March 2023 by Jaime Makey
Tatum and Joey were extremely helpful and friendly. Thank you soooo much!
