-
March 2024 by Kari Brayer
Very rude service and refused to box shipment at time of visit claiming the person who boxes up things was leaving soon and they had a backlog to box. Sensitive item being shipped and unwilling to understand importance of securing item and not leaving it out.
-
March 2024 by Susan Ermisch
Friendly, professional service and worked with me on timing of project and cost
-
March 2024 by Michelle Baker
Friendliness and reliability
-
February 2024 by Robert Morphis
Fast and easy
-
February 2024 by Manoj Hebbaradi
Rude frustrated guy got annoyed as I was about to use their tape on my package. Whispering and murmuring in their local language. I just forgot this is a terrible place and went in by mistake. This is not the first time they feel very frustrated running their store.
-
January 2024 by Kathar Email
The owner/worker was really rude. when I denied shipping suspecting the amount quoted by him is not right, he said you wasted my time and added that you cannot pay the extra. I would like him to change his attitude and help the customers that is what he is there for.based on the previous comments looks like it’s on going issue and the reply from the store comments like we are looking, forwarding to appropriate team blah blah... it’s just an eye wash
-
January 2024 by Cameron Munson
This store did not check a box for other labels and my package ended up going to the wrong place and offered no compensation or help. Just blamed the customer. They offer “expert shipping” but can’t figure out how to ship a box to the right location. Then they blamed us for not checking for other labels.
-
January 2024 by Suzanne Perez
Friendly attentive service!
-
December 2023 by Michael Sebastian
I've shipped from this location many times, often with prepaid returns for online shopping items. Today was the first time I've had a disagreeable encounter with one of the employees. At issue was a pair of shoes in its box. The return service I chose was "no [outer] box or label required", meaning that the UPS folks are supposed to put the boxed shoes inside another container, rather than just slapping a shipping label onto the shoebox.This employee and I didn't seem to understand each other, and she immediately began arguing with me. If I misunderstood her, she might have tried using her words to explain calmly, rather than huffing and puffing and exclaiming "there's nothing I can do!", etc. As I said, the rest of the owners/employees here have always been professional and nice. Unfortunately I cannot describe her for you, so you can avoid her, without seeming to profile the other employees/owners (not in the way you might assume, cool your jets.) I suspect that her attitude will give her away anyway if you choose to patronize this business, as I hope you will. Just stay away from her.
-
December 2023 by cici takashi
I have shipped from this store many times and it was always smooth until today. The new lady did not know how to spell “constitution” in the address; and she used the job title of the receiver’s name as the company name. She added attn on top of “attention” and told me that she was running out of space for the address. I had to spend 30 minutes sending out an overnight packaging, while letting others waiting in the line. They probably thought I was being a pain but this is important visa information that needs to be submitted and I could not risk spending lots of shipping fee forIt to land at the wrong place.
-
December 2023 by Lauren Oliver
Great store! Very efficient and friendly. I use them for Amazon returns and have never had any issues.
-
October 2023 by Nicole R
HORRIBLE customer service, Extremely rude staff. I would recommend taking any online returns elsewhere until they can sort out any discrepancies on their end.
-
October 2023 by William Mayes
Customer Service and community is absolutely lost at this location! This is the second time that $.10 of “their product” (TAPE or printing a label) they have wanted to charge $5.00…. I’m all about supporting local business, but earning community respect is a priority.Sorry but I’ll never use any of this location for services. I’d rather go to kohl’s or wait at the post office!
-
October 2023 by Brian
Store wanted to charge $2.00 to print a shipping label if you email it them. However, they print it for free from the same computer if you have a QR code. Non-sense and totally arbitrary. Walked right out the store and went down the street. This is not how Stonegate used to be before the out-of-towners bought up franchises.
-
July 2023 by awkwardog
Think of this UPS Store as headquarters for all Amazon returns. Always a very long line of people returning packages, and never enough staff to proficiently handle the process. With this constant volume of Amazon returns, please consider a ‘dedicated line’ just for them.