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January 2024 by Dave Edwards
Very personable, professional and well run. Emmett the manager is the best!
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January 2024 by Trevor Karklin
I love this branch. They are absolutely my favorite location. The staff and manager Emmett are always very professional and polite. I've never had a long wait either.
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December 2023 by Chrissy R.
I have had good experiences with this branch. The last time I was in there I had lost my card and they did everything necessary to make sure I was not left with fraudulent charges as well as made sure I had a way to access my money until my replacement card came in the mail which typically takes 7-10 business days. So while I had to wait for my new card they gave me a temporary card right then and there at the branch ...the temp card worked just like as if it was my real one ! They really saved me a lot of stress and worry! Thanks us bank !
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October 2023 by Kevin Patrick
Not a fan of US Bank in general but the employees here are very nice and efficient
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September 2023 by Kevin Gillick
Not a fan of US Bank in general but the employees here are very nice and efficient
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July 2023 by Helen Bassett
Not sure why this place has such negative reviews. I’ve been banking here since I opened my very first account 12 years ago as a teenager and have had nothing but great experiences up to now that I’m managing multiple accounts. Rarely a long line and great customer service.
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May 2023 by Willy Beumer
Several weeks ago I stood in line for 10m and when it was my turn I mentioned that I had to send 2 wire transfers. Even though no-one was behind me I was told to go to the another branch because they were short staffed. This week I reminded the cashier of this incident asking for the Mgr. to give me a call the next day...3 days later...still no call from the Mgr...been a customer here for 20+ years but never experienced such lack of basic customer service and the Google reviews reflect it...
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May 2023 by Angie Austin
I’ve been banking with USBank for 23 years. I went into this location in Parker to open an additional business account at 5:20 P.M. on Monday May 8. On Monday nights, they are open until 6 P.M., but I was told the manager was gone and I couldn’t open an account. The young woman at the counter was very courteous, but couldn’t help me. She sent an email to the person who opens accounts from a home office, or something like that. Basically, she handles the new account virtually so I called her right away. I never heard back from her. I called her again the next day, Tuesday, I never heard back. Then I sent two texts, one in the morning, and one in the afternoon, I never heard back. Are they just not interested in my business, because I am perfectly willing to close all of my accounts and move somewhere else. Terrible customer service. Just terrible. If you want me to email you, I will send you the name of the woman who won’t call me back.
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April 2023 by Lori S
Went to give my Personal Representative paperwork for my parents recents death. The manager who helped my was rude, dismissive and stated “ your POA status is no long in effect. Which I knew that’s why I I was presenting the paperwork for executor of the estate - I asked to set up a “ estate account “ which said “you just can’t ask that.” Which again was wrong. I called my attorney at the same time she called someone for help. My attorney said - she has no idea what’s she talking about - at the same time she realized by talking to someone she was wrong - only then was she nice and helpful. I opened up an estate account somewhere else.
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April 2023 by Du Jiewen
Very bad experience, not professional. will not be coming back.。
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December 2022 by Jacob G.
I don't understand why when you are considered a 'valued member' you are restricted from services. I needed a small change order to be filled for work to supplement until our actual change order can be delivered and was told that no I'm not allowed to get the amount I requested when I have had an account and the account has more than enough money in it and I brought cash in to do the change order. Poor customer service like this is why businesses are struggling. Maybe a look into how you treat customers is necessary to help raise the apparent and down trending reviews for this location.
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April 2022 by Subaru Technica
The rep helping me asked me where a deposit came from. I was caught of guard and answered the question. I don’t think a bank teller should be concerned where I get my money from. What a joke. Horrible customer service. Probably bc I’m Mexican.
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September 2021 by R T.
This bank is appallingly terrible. They can't do a wire transfer over the phone and also can't set one up in advance for a later date--you literally have to take a day off of work and show up in person on the EXACT day you want to do the wire. For anyone who needs to make the occasional large purchase/transaction, this is utterly bonkers. I've worked in finance for years and have never heard of such a ridiculous policy. My wife and I are closing on a house in a couple months and will be closing our account at US Bank ASAP, since they are incapable of completing even smaller wires. Why ANYONE with any serious financial needs who do business with this place is completely beyond me!
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June 2020 by Biorythmic
Overall a good bank to be in a financial relationship with. They're easy to understand and use. My only problem is the misdirection they have given me in my time of need. The closest bank which is this one is closed and my car doesn't work making incredibly difficult to solve my problem especially when I have people on the phone telling me to go to a bank and the bank tells me the call their number. I wish this bank was open so that I didn't have to struggle so much because of one little thing.
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June 2020 by Bob Wacker
This is a great branch when open. I also showed up one day and found the branch closed. There are time I am there 3 to 4 times a week. This past week I had to wait 50 minutes and 40 minutes in line at the nearest drive thru. I don't have the time to wait in line let alone the time to and from. There are cash transactions that require 2 of us to be present and one of us works 8 to 5 so the new hours don't quite work. Are there any branches doing appointments or have open lobbies at all?
