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February 2024 by Shelley C.
Very disappointed. Since they have altered their hours, it has been really hard to get to the bank after work. I hustled to get to the bank in person before they closed at 5 so I could get a certified check to pay my rent on time since today was payday. I can only pay my rent via certified check. I got to the door at 4:58 and I saw others had walked in right before me. I pulled on the door and it was locked. A man came to the door and asked what I needed. When I told him I just needed a certified check, he told me he couldn't do anything for me because it was after 5, which it was after he came to the door and I had to explain what I needed. I begged, and stated I was there prior to five, albeit just a few minutes, and he refused to help, and told me I could come back in the morning. Problem is, they open at 9am, and I'm already working at 9am. I will now have to pay a $90 late fee. I'm disappointed that this man did nothing to help me, and disappointed that Wells Fargo branches no longer have reasonable hours to serve those that work normal business hours. Many of us don't have the luxury of "getting away" during a lunch break, and getting an "oh well tough luck" vibe didn't make me feel great.
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January 2024 by Travis P.
I've never really like going in banks. Most seem to be slow, don't care if you're there or not, and it's all on their time. But this place values the customer. Fast, friendly, and helpful
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January 2024 by Roxana D.
I have been a Wells Fargo client since 1978. This long-term association hasn't helped me get good service. It used to be easy to see a banker. Now it is extremely difficult. Appointments are made on line, but often no appointments are open for a week. Bankers are slightly helpful but there is no follow up. We have an missing deposit but Wells Fargo has provided minimal help.During the period when Wells Fargo was aggressively, and maybe illegally, searching new accounts, they convinced me to open an umbrella account which is no longer useful. Now I find it extremely difficult to get out of.One time, about 20 years ago, Wells Fargo inadvertently credited my account for about $20,000 when it should have credited my account $2,000. I informed them immediately and the mistake was rectified. The Banker even wrote me a thank you note. What a pity they cannot show me the same consideration.
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July 2023 by Carlos G.
1 hour to count 2 deposit bags, how does it take 1 hour to count 2 little bags of money, I got in trouble at work because of them, horrible horrible service they are always so slow but today was horrible , and we are supposed to trust this people with our money?
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July 2023 by Paula F.
Teller Mindy is so nice! Friendly, quick, and seems to know everyone that walks in the door! Yes, getting in and out of there is bad - Parker is absolutely packed with people now but that certainly isn't WF fault.
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April 2022 by Diana H.
This does not reflect on this branch in particular. I'm sorry branch people of Parker! But i signed onto my boyfriends account and deposited my state tax return as a first time customer of Wells Fargo. These events happened that night and through the next couple days. The fraud department is a fraud it's self. We had our vehicle, cards. Phones, computer, Alexa, and more stolen from us and if you can imagine, all of our info was spread out among all of those devices and not only that, they were so called "friends" they had been with us on multiple occasions where we went to X or Y and made purchases. Never thought this would happen, but it did and the fraud department disregarded everything even the police case # when they racked up over $600, that's about where I stopped counting, in debt in a short couple of days. Our claim was denied because the protocol they use says there's nothing suspicious about the purchases. Our money was not recovered, they didn't help, they're not there for fraud protection, I now owe over $100, & they only tell us that with the case # go to small claims court. We just recovered our vehicle today and the two that did this are not arrested, they aren't to be found, so how is small claims court going to pay my bills? I just got my new cool boombox debit card and sadly I'll never activate it.
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November 2021 by Lisa B.
Have been a member at this Parker location for years, and have always experienced excellent customer service. Went into the branch two times in the past couple weeks and both times they greeted me with friendly and quick service. Once around lunch time and once 10 minutes to close.
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September 2021 by Laura C.
For the second time in the last couple of months I have been 'Shuttered" by Wells Fargo Bank employees. I arrived in line 8 minutes prior to closing. Both times I was in line to deposit cash into my checking account. As I passed by the bank on Parker road there was in one car in line. By the time I pulled in, 60 seconds later I was now car #5. The commercial line was empty. At 5pm there were still 2 cars ahead of me. I'm not sure that the first car was ever waited on but for sure the car directly in front of me was also shuttered. How extremely rude! Such poor customer service. The bank has curtailed it's hours, has not reopened to the public, and people waiting in line arr shuttered, obviously on a regular basis. Soon they will no longer be my bank. My business will go elsewhere.
