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January 2024 by Joydeep Mukherjee
Returned a flex box. When I checked later I found that the flex which was still active on my account got marked as returned. My flex box stopped working. I confirmed on store during return they said everything is serial tracked . I wonder how the box which I still had in possession got scanned as returned. Horrible experience.
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January 2024 by C. A.
This store is always helpful, with friendly employees. They’re SO MUCH better than Xfinity’s phone & chat customer service. They are so much better that I literally leave my home and drive to this location instead of sitting on the phone or chatting with an Xfinity representative now. Check them out.
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January 2024 by Carol Ussery
This xfinity location on Alameda n coors HAS the most amazing employees. I'm an older woman who gets confused very easily. When ever I come in due to being new too xfinity I'm not only greeted with kind smiles and an eagerness to help me. I never feel like I'm being an inconvenience. The bad reviews they've gotten is due to an old manager. Vincent is now the manager and is right there helping customers. Vincent Estefan Guillermo Gabriel and Sébastien are a true gem. I've started out going to the prospect office then to the one on Holly close to me apartment. The manager there was sooo rude and hateful.a blown out bully. I told him when I left crying I hope no one in his family gets early onset dementia. Only go to this location even if it's a bit further. Especially if you want to be treated with respect n patience. NEVER never go to Holly location. TY
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December 2023 by Ben Schamel
The Customer Service at Xfinity is good anyways, but this location was the best! ASK FOR SOPHIA, shes got to be the friendliest help you will ever find in a tech store! Seemed like the entire team had an amazing chemistry and work environment, and it showed through their attitudes and work ethic. I was greeted immediately at the door with special attention, and my entire visit was less then 5 min. If I could give them a 7 stars out of 5 I would.
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December 2023 by Bryan
Shockingly poor customer service, employees are combative and rude especially when their customers experience a challenge. This stores purpose is to sign customers up everything else is done online and through a international call center. I asked to speak with a manager or supervisor and misinformed by Danny while the "manager" hid and avoided me. Pray you don't have an issue with Xfinity bucause the people at the store will refuse to assist and waist your time.
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December 2023 by Karla
Connor was absolutely incredible to work with! He was extremely knowledgeable and understanding of our needs. Also fun!! Connor Thank you!!!
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October 2023 by Emily K
I was having quite the day and had to come to the store three times because the newest sets up are different than to what I am used to. Brandon B helped me so much throughout this stressful ordeal of moving and dealing with technology. He gave me his business card and walked me through it via text. SO HELPFUL!!!!!!
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September 2023 by Elizabeth Latino
Connor was so friendly and incredibly helpful. Made the transition between phones very easy. Would highly recommend him. He deserves a bonus!
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September 2023 by Barbara St Germain
Awful! Person working there was completely unhelpful and could care less.
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August 2023 by AnnMarie Priest
Horrible customer service. Marquis was so smug and rude to my husband. He told us if we wanted to lower our bill we should just cancel our service. When we asked to speak to a manager, Paul got involved. Paul was no better. We asked the Marquis be removed from our conversation and he replied, "Well, I work here." We ended up walking out. Worst experience ever!
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August 2023 by Molly C
Employee at the front door made a rude comment at us. We weren't aware we had to "check in" with him to just drop off some equipment. I have never been to this store until today, so we were unaware of this rule. Perhaps put up a large sign and have the check-in area in the middle of the room instead of to the right side of the entry?
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July 2023 by Sarah E
Absolute 5 star customer service. Krystal helped my family switch from TMobile to Xfinity mobile and she made it not only seamless but fun. She was kind and over the top. My Dad can have a lot of questions and become frustrated easily, but she kept him calm and collected throughout the process! Highly recommend to anyone.
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June 2023 by Teresa C.
To start, we were given the wrong equipment -it wasn't compatible with the services we ordered.For the plan we have, seems we are paying for a lot of garbage. When it's all said and done, we are paying $100/month to have access to sports.The real sore spot - the Wi-Fi service is a perpetual pain in the a**. They do offer fiber, but speed tests confirm that we see only a small fraction of that performance level, at best, 20% of what they claim. Not worth it based on the fact that one doesn't get what they paid for. But it gets worse.Service is unreliable, particularly any time "enhancement" work that has been completed in our area. We will go weeks with intermittent outages until several calls have been made and several hours spent online with offshore staff who just re-run you through their textbook protocol, to no avail. Not a good situation for someone who works from home.Now for the worst aspect of the experience. Service. It takes a great amount of fortitude to connect with a live human. The company has done literally everything possible to avoid direct human interactions absent walking in to one of their retail locations. The phone numbers provided make it all but impossible to get a person on the line, and the automated system just heightens the frustration level and has never resolved an issue. The chat feature is just as poor. I have wasted several hours with every service outage (and there have been many) attempting to get someone to acknowledge that there is a service outage, and even more time to get through their unhelpful diagnostic protocols. It takes an act of God to get a service tech out...and typically, that does not work either, as the root of the problem tends to emanate from "upgrade" work they do in the are and has nothing to do with our setup at home.One you do jump through the myriad hoops and they schedule a service appointment, the situation magically resolved itself with no explanation. When too naive to know better, I would then cancel the service appointment, only to wake up to another outage the next morning. I am convinced that only reason this organization has not gone bankrupt is because other service providers haven't offered services in many areas yet. I'm on the watch list for a number of providers who are expanding to our area with fiber. It will be a very happy day the moment I receive notification that one of them offer service where we live and we can have a chance at getting the service we pay for.If you want to know what the worst possible business model and customer service experience looks and feels like, try Xfinity/Comcast. The only thing impressive about it is it's sheer ineptitude.
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June 2023 by Weston Johnson (Fininna)
Don't let this place waste your time. Bad food, bad people, bad atmosphere. You'd be better off with a $2 Totino's sititng on the highway. At least totino won't be mad you asked for a single option to not be included.
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June 2023 by Christopher Herrera
They keep adding services to my account that i didn't know about now I'm in this fight with them tiring to get back over 500 dollars back off services i never had.
