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April 2024 by Mark Smith
Hello and my name is Mark. On 4/16/2024 I was coming into Canon City Pulling my 5th wheel when without warning my back left wheel came off. There was no accident and no one was hurt. I made it to True Value Trailer where Bailey took great care of me. After inspection it was determined that due to lack of correct care when the bearings were inspected and packed last April the bearings seized up and the wheel came off. Also learned that my axels were only rated 5200 pounds for my 12000 pound 5th wheel. Bailey made everything right and was a pleasure to work with. She saved the day. And would recommend True Value Trailer to anyone needing repairs or service. I could not be more relieved.On a different note I will absolutely NEVER step foot inside a Big O tires store ever again and will be writing Forest River a letter
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March 2024 by Alexandra Harman
This is a truly excellent trailer repair shop. I've taken a variety of trailers (utility, stock, horse living quarter) to them over the years and they just don't miss on customer service or the quality of work. They are super fair on pricing. Whoever is troubleshooting their wiring/electrical work is top notch. Thanks Bailey and team!
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February 2024 by Blizzard Boo
Beyond words....Truly! It's way too long a detail story but, I listed a short version below and I can honestly say I'd have lost my marbles if not for these great folks.1st I had a warranty axle issue and they handled it, no problem.2nd 2 days after that was fixed a driver (on cell phone) ran a stop sign. Axle number 2 had to be replaced.....Poof! True Value to the rescue (again).3rd, yes folks, there's a third...Not even 2 weeks after the last repair. Yep, another driver on a cell phone hits my PARKED rig from behind.( yes, these events really did happen! All within 4 months).Again, True Value was there for me and worked with the local bodyshop to put the pieces back together. (Including my marbles).Fortunately the trailer was NOT carrying any animals during the incidents.My deepest sincere thanks to the whole crew at Penrose.
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February 2024 by Adam Martinet
Thank God Bailey is back! The only time I get all my parts ordered correctly, on time, and all my questions answered immediately is when she is there! Without her I go elsewhere!
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January 2024 by Rhonda Maurer
I can't say enough about Bailey and the customer service I received. There was an issue with some axles and Bailey went above and beyond to get the issues resolved. She communicates honestly and directly, kept me posted throughout the process. Bailey is extremely knowledgeable and gives rationale for how/why things are done. In a time when work ethic and follow through are almost non existent, Bailey and the entire crew are far above the norm. I would highly recommend them for any trailer needs.
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January 2024 by Matt Allan
A good experience. Came in for trailer wheel hub and tire. They showed me that electric brakes had failed. They have parts in stock so repairs can be made right away. Got me turned around quickly and for a fair price. Thanks Bailey!
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January 2024 by Anastasia Haddock
I have done business with this family owned business for many years. I have never had a problem with their business or there products until today. I purchased a chainsaw from this family owned business they put the fluids in it for me and also said that this chainsaw would cut through pine wood with no issue. Once I got home the problems I ran into is it having problems starting and staying started and it not cutting through the pine wood. When i took it back into the store the service tech said that the fluids they put in were running "too rich". The service tech said they did a "5 minute tune up" on it. I brought the chainsaw back home and yet again having problems starting the chainsaw and cutting the pine would. I returned to the store approximately 20 minutes after bringing the chainsaw home. I explained what was going on and the service tech took my chainsaw to the back and cut a 2x4 with it and stated "It's cutting, I don't see anything wrong with it". I then told him that I am cutting pine wood with it and I also told them that I was told by the sales customer that sold it to me that it was more then capable of cutting pine. They asked me to bring a piece of the wood I was cutting with it to the store. That's when I had enough! The one year warranty won't cover the product because the service tech says nothing is wrong with it (so what is a warranty for?). I am a disabled veteran trying to make a living off a small disability check and all I asked is for my money back (I understand they won't give it back because a 7 day not satisfied return and I was past that) or a different chainsaw (which they absolutely refused to offer due to the opinion of a service tech). This business couldn't even do that for me so now I'm out $200 plus dollars and without a chainsaw to cut fire wood to stay warm. I am disappointed in the customer service and the fact that I am loyal customer. I have spent a lot of money here but I guess after this not anymore.If you watch the videos it clearly shows the issues of not starting up, smoking, and not cutting the wood. I have left another picture of the chainsaw BURNING the wood.
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December 2023 by Jared Lake
Great at what they do!!!
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September 2023 by judith.allen2.JJ prospector
The parts and service manager, Baily, went above and beyond our expectations in helping us with our RV part need!
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August 2023 by 3SunSully
This place is run by a bunch of great people, good attitudes and they not only always answer my questions but they are all easy to approach for assistance. Tons of supplies for campers and trailers of all kinds. Also tons of tractors, trailers and accessories for them all, best of all, if they sold it to you they'll maintain it or repair it for you.I've been a customer here for nearly 6 years and I've never had a bad experience.It's my neighborhood True Value and you're welcome to shop there too ?
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August 2023 by Linda Goff
My husband bought a Honda self-propelled lawnmower in June and has used it less than eight hours and then it stopped working. He took it back to True Value, assuming it was still under warranty. The young man in the small engine repair shop did an excellent job diagnosing the problem and had it repaired. within 15 minutes … we were charged $23 plus change. Warranty??? Apparently True Value does not stand behind what they sell.Five stare rating to the young mechanic…
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August 2023 by DeAnna Callahan
This store has amazing customer service. The staff was very knowledgeable and helpful. Chris and Bill went above and beyond to help us get back on the road.
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August 2023 by Missy Cannon
We were traveling from colorado to Kansas and a wheel bearing went out on our trailer. The staff members Chris and Bill were very helpful, friendly and knowledgeable. Thanks for all your help!
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August 2023 by Jacob & Charla Lloyd
Great service, great people and well run. This place is clean, organized and easy to find what you are looking for.
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June 2023 by Edward Fensholt
Super friendly, efficient, competent and fair prices! Installed my trailer hitch in less than an hour. Uber friendly staff, from the young man who checked me in, to the cheerful lady who made me coffee, to the ever professional Bailey who helped me figure out the height of the rise I need to safely hitch my trailer to the car. Highly recommend!
