Sally Beauty receives mixed reviews from customers. Many shoppers appreciate the helpful and friendly staff, highlighting individuals like Rita and Ruth, who made their shopping experiences enjoyable and easy. Customers felt supported as staff members took the time to find the right products and provided valuable advice, ensuring they stayed within budget while offering quality items. However, there are concerns about order fulfillment and customer service. One customer faced a significant issue when their in-store pickup order went missing, leading to frustration and confusion. Despite receiving their products eventually, they felt that the store's employees did not handle the situation well, which detracted from their overall experience. On a positive note, customers noted that the store was well-stocked, which is a plus for those looking for a variety of beauty products. While some shoppers are eager to return due to the friendly service and product selection, others have raised concerns about the management of orders and communication. Overall, Sally Beauty offers a mix of great customer service and room for improvement in operational efficiency.
The staff were very helpful and very nice! They listened to what I wanted and got me exactly what I needed for my hair!
October 2024
Rita was very helpful and sweet. She made the shopping experience so fun and easy. She took time to find a product that worked for me and made sure it was what I was looking for. Will definitely be coming back!
April 2022
Woman who works here and checked me out (transaction 48599) was so knowledgeable and helpful. She upsold me. Thank you.
