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February 2024 by Janet Mercier
My husband made an appointment to have a recall issue fixed. I drove 50 miles one way only to be told they had to order parts, and I need to return when the parts come in.
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November 2023 by Frances R.
I looked at their inventory and decided to drive down to view the couple that I had picked out... when I arrived, Dawn greeted me with respect and when I explained my situation, I was assured she would help me find a vehicle to fit my needs. The ones I had viewed prior to my arrival did not fit my needs, so she offered a 2021 Nissan Armada. .Although it was much newer than those I had picked out, the finance guys got busy and arranged to get it financed. Thank you Dawn for excellent customer service and working through my reservations. I would suggest the drive from Colorado Springs and beyond for Alpine Ford to anyone needing a good used vehicle! Frances R.
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August 2023 by Ray P.
Preorder arrived missing options, with their new 'PDI' fee it was STILL more than originally ordered! Alpine didn't honor the 'locked in' MSRP or waive the extra fee they only mentioned after being told the financing would not be done there... And their RATE was more than DOUBLE the credit union's.... The sales price isn't the only way a dealer profits, do your research before you buy or finance anything here! This dealer only seems to care about short term profit however they can make it, with utter disregard or even contempt for their own advertising and Ford's reputation.If you must preorder here, get EVERYTHING in writing, ads, fees, trade payoff, warranty docs, take pictures of and check the contract for MSRP 'errors', miscalculated taxes, hidden fees, ect, if you buy a warranty verify it exists, and if/when something goes awry, contact Ford, the FTC and SBG!Older review...Wasted 6 hours here, they wanted 2k for 'PDI' on TOP of the NEW MSRP, on a Ford truck preorder we waited the better part of a year for, hardly the 'locked in' pricing they advertised and promised... It also came in WITHOUT 3 of the 4 options ordered from Ford, definitely not 'get exactly what you want and lock in your price'. As for the 'exceptional' CS, they had someone test drive the truck in front of us, and kept going on about how much more they were planning to sell it for if we walked away, I guess they got their wish, and this review. If you must buy something here, I don't think the pepsi machine charges extra fees, yet...
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August 2023 by Rick M.
The way this dealership treats the people that buy cars from them is ridiculous and the service department is the worst ever. Let me explain: Three months ago I bought a 2015 F150 from them. In hindsight I should have checked to make sure the heat blew out hot air but it was 90+ degrees out and the ac was working just fine. A month later we went to turn on the heat and realized that only the driver's side heater blew out hot air. After 2 months and 3 times they had the truck at the service center with 4 different people helping me and getting the run around from them - today they told me the warranty I bought that covers the whole truck does not cover the ac/heater and that I should talk to the sales department. He mentioned I should talk to the sales dept. about them fixing it since they sold me the truck this way. When I spoke to the gentleman who sold us the truck about what was going on he stated "we don't fix theses things after you buy a car, you should have checked it before." I also assumed that the service dept would have checked it as well as one of their inspections before they put it out for sale. Again, I did not think on checking it due to the fact that it was 90+ degrees. Anyways, the way I have been treated at this dealership and some of the reviews I'm reading now I would never even step foot on their property; their customer service and service department do not care for you after they get their SALE! Read other reviews.
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August 2023 by Stephanie M.
Did my due diligence researching a vehicle to purchase. Website had me pre-qualify, saving two hours... supposedly. I drove two hours to get there just to be given a worse deal which I declined. Finance guy had no idea the website pre-qualified. Of course he declined to honor it. Salesman Steven was great.
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June 2023 by Joe M.
I took my F150 in with a flat tire. They examined the tire and the other tires on my truck. They showed me that the side walls of all the tires had rips in them. They gave me a good price to replace the four tires and analignment. I also had the oil changed while i was there. Scott and the other men who worked on my truck were friendly, knowledgeable and kept me informed on how the work was going! I got all the work done on the same day I took it in!I bought the truck there in 2014 and have always received good service.Joe Massaro
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May 2023 by Darren L.
I was asked to please remove myself from the premises of Alpine Ford today. I went in asking to have an extended warranty off my car note because it was never wanted but still added. THe GM came in and said she has done so much for me and that she would at least do that. I continued to ask about a 899.00 extra charge which again was said that we did not want but added anyway. Refused to even work on it. The only reason I found out we were being ripped off was because someone else was getting a car and it was nothing but issues with them. Anyway, my point is be careful with that dealership. They did this to so many people that have bought a car from them within the last year that they were open and are not even trying to inform people. So if you purchased a car look at your paperwork real well. That place will rip you off blind. They added almost an extra 9000.00 on our car note and it just makes me made that they have done this to others with no regrets. Mary Ann Medina
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March 2023 by Muka Traenkle
This place is so unprofessional. I ordered a new car, and put down a deposit and now they won't even take my call.
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February 2023 by Taylor F.
First off - not sure why my review says I'm from California, I'm from Wyoming. About a 5 hr drive to the dealership from my house. 1. Purchased a 2018 Expedition from this dealership around November 7th. They were all super helpful and very nice up until I had purchased a vehicle and left the lot. On my way home to Wyoming (from purchasing) the transmission started throwing codes and refusing to shift. Needed a brand-new transmission and it only had 34k miles. I took the vehicle to Ken Graff Ford in Cheynne Wyoming, and they handled it for me without any assistance from the Alpine team. 2. Went to title the vehicle two months later and found out the title work had not been sent to the courthouse. I contacted Josh and Mark (Josh Sales Mark Financing) and let them know. Josh assured me that it was an honest error, and they were going to overnight me new temporary tags and the title work to the courthouse. The temporary tags showed up. 3. Skip forward another two months - I had to take another morning off work to go try to title my vehicle for the second time. (90-mile round trip). Went into the title office with confidence as I was positive that they would have handled the delivery of title work after 4 months like they promised. That was not the case. The employee in the title office called and was informed that Alpine wasn't even in possession of the title. I immediately texted Josh and asked where he sent the title work. He sent me my contact card then quit responding to my messages. My second set of temp tags have now expired and there is still no title. WHAT A JOKE OF A SALESMAN. 4. On top of everything - Josh was unprofessional when I initially informed him of the issue, he seemed to think it was funny and even included laughing emojis in the response text message to my issues. He promised to order two replacement parts that cover the mechanical/moving parts of the third-row seats when they fold down (makes a huge hole without them) as my primary reason for purchasing the vehicle was so my dogs would have more room (even have some signed Alpine paperwork promising that the parts were already ordered before I left the dealership). Still no package. They clearly knew my address as he was able to send me a new set of temporary tags ASAP. I am still waiting for a response from ANYONE at Alpine.In Summary:DO NOT DO BUSINESS WITH ALPINE FORD. KEN GRAFF FORD WILL BE A BETTER OPTION IN THE LONG RUN.
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February 2023 by P H.
I took our car in @ 7:00 for some recall work and was told it would be done by 10:30. The "automated update" system was never updated. I called about noon and no one knew why my car was in there. I try to stay local, but I am starting to see why people go to Colorado Springs.
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January 2023 by Craig S.
Extremely disappointed with Alpine Ford as we had a verbal agreement on price for a used car and when we arrived at dealer, they upped the price by $4200. They are typical dishonest used car salesman. Went to Solon Nissan the same day where they treated us great, honored our verbal agreement and could not be happier. Solon has low key salespeople, not on commission, and they don't hound you like Alpine.
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January 2023 by Rix Pix
I worked with Joe Sorley who was very responsive, proactive and helpful. I highly recommend Alpine Ford and Joe. Thank you.
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December 2022 by Rudd Thomas
Did a great job. All services performed as promised. Olny drawback was my engine coolant wasn't topped off.
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December 2022 by Steven Constable
Zachary in sales was great during the purchase of my new truck.
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November 2022 by Rena Pryor
Sad sad, had to have truck towed off from there. They have had it over 30 days & have not worked on it yet... My appointment was 2 weeks ago... Every day a new excuse. Something is happening there & its not good