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April 2024 by First Last
This Budget helped turn our experience into a positive one! I'd 100% recommend this location and Anthony in particular.
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April 2024 by Viridiana Torres
i did a reservation, i was there a day before to ask if i can pay in advance to secure my vehicle, lady there short hair was extremly rude.
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March 2024 by Nicholas Toczek
We rented on a timely manner and the staff was super helpful.
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March 2024 by Candy
My first time renting a vehicle was a horrible experience thanks to the miserable staff that obviously did not want to be there or be any help to me.I reserved online the smallest vehicle available entered all my C.C information and it was confirmed for my date and time.I get to this location early for pickup they state no reservation is under my name (rudely and unconcerned) I needed this specific time. I didn't print my confirmation & the guy working didn't do anything to explain what I can do or help me at all. I cried trying to find the confirmation info on my own since I forgot my phone.This is all new to me it was already 30 mins past my reservation time I finally found the number. The worker takes it and says" oh it's a truck that's on this other computer y didn't u say that" .. ?. Then proceeded to tell me that they don't have what I reserved.I was so confused and frustrated with the whole thing by this time he never tried to help or make this a pleasant or easy process in ANY way he had an attitude the whole time and I couldn't take the disrespect anymore and left after apparently my c.c isn't welcome to be used here even though I reserved my time with it just fine.My whole day was ruined forget trying to get what I needed moved. I would NEVER return!!I DO NOT RECOMMEND this place!!! thanks to Anthony? The worker that really doesn't care about his job or customers at all!! 0 Stars
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February 2024 by Angie Perdios
Rented a cargo van for a day, broke down 8 hours ago and still waiting for road side assistance - in a blizzard nonetheless!!Been renting Budget cars from Pueblo to Tampa year round. This is the second vehicle they rent to me that needs to be serviced!!Jennifer at the Pueblo location was real great, this review is no reflection on her.
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January 2024 by Harold Masters
great selection of vehicles, knowledgeable staff, professional.
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January 2024 by Lana Archer
Quick, friendly, efficient, professionals is all you'll find here. Simply put, you'll get excellent service and well maintained great vehicles. I rent from the Pueblo Budget at least once a year and have nothing but kudos for the staff. Thank you all so much. You'll likely see me again later this year...
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December 2023 by Permelia “MAPLEMOM” Thomas Jessie
Budget rental of Pueblo Mall has the best agents working the office. There are quick, thorough and efficient. You will always get great service there.
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November 2023 by Michael Case
When I recently returned my rental car at the Denver International Airport, the Budget attendant indicated that my rental car was not returned with a full tank. This was an error as I did fill the tank just before drop-off and I have a picture of the dashboard showing a full tank plus I have the receipt from the gas station. I was subsequently charged $59 and when I called Budget customer service to get the charge refunded, they would not issue a refund. Instead, they issued a voucher for 3-days of rental for a future rental. So now I have to wait until I need to rent a car before I can use my compensation while Budget keeps my money for their mistake. Word of warning to anyone checking in their car at the Denver International Airport - make sure the attendant checking in your car does in fact check you in properly. Also, ask for a printed receipt instead of relying on just an e-receipt. I've used the DIA facility several times and noticed that their quality of service is lacking. If I use them again in the future, I will not trust them to do their job properly and will check them closely. For the Budget people, the Hertz facility at DIA beats your facility at DIA hands-down for quality of service in both check-in and check-out. You need to step up you game at that facility.
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August 2023 by isabel mora
Nice clean car. Had no problems with the car or the people we had to deal with. Picked up the car a couple days earlier and it was ready to go. Will rent from budget again when I have to. Also was in Pueblo and was able to drop it off at the Colorado Springs airport!!!!
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August 2023 by Jen Montoya
I was charged 250 for cleaning my dogs hair out of the car. I had brand new tarps in the back seat and cleaned the front seats by hand. I had to call corporate to get the charges taken off.Jennifer at the store was like 'to bad, I'm not taking the charges off ' great attitude. They want to have me pay their kid 3x over for what they have to do already.TAKE PICTURES OF HOW U LEAVE THE CAR!!!!!!Otherwise, up until then, it was a great first time experience.
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August 2023 by Stephen Garcia
Staff was friendly, efficient, and helpful. Car was ready in every respect. Great customer service experience.
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June 2023 by Jason Rogers
I reserved a full sized vehicle but when I arrived the only one available was a previously damaged car. They had one vehicle in the class but it was “on hold” for someone else despite having made a reservation. I was offered a full size truck or suv as a replacement but could not use one of those because my wife is disabled and could not transfer in and out of the vehicle from her wheelchair. It wasn’t the staffs fault, but I was basically told to take the damaged car or I would be out of luck. If you are disabled and need a particular vehicle, I would recommend shopping elsewhere.
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June 2023 by Molly Parkes
This was my first time renting a car and I found the experience to be easy and pleasant. I will definitely use them again.
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June 2023 by Earnest Stamp
In and out of budget. The woman at the counter was very courteous and professional. I will definitely use there service again.
