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January 2024 by S. H. (StarFox)
Been with ENT for decades even when out of state. They always come through for me.
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January 2024 by Corrine Martinez
eager to help, lines move fast very friendly tellers
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December 2023 by River Town V.
Terrible customer service, long lines, and outragous fees. Then you tell them off and they will not do anything for you and hold your money hostage.
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December 2023 by Andy Jesik
Worst customer service, longest lines, and abuse of check holds and nsf fees. People say wells Fargo is bad, this place is 10 times worse. If any bank needs fined this one does.
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November 2023 by Alison
Since I moved to Pueblo about 5 years ago, I have had no problems or issues at all with Ent.
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September 2023 by Jill Vollmer
They used to be good, but they have sent out all their loans to third parties called alliance. No customer service and ENT won't help you at all.
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September 2023 by Delilah Romero
a women bank teller was very rude & likes to humiliate people for no reason , very disappointed w the customer service. i don’t believe her job is to state opinions on personal matters.
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August 2023 by Philip Kehn
avoid this location unless you have an hour to wait inside in the lines. Instead of opening a second location to support the abundance of customers they have, they decided to remodel the downtown location and still can’t keep the line down with this in mind, I don’t feel like they value their customers time and their line look like the Social Security offices around here. I’ll be closing my account soon and going elsewhere were taken more efficiently. Serve me.
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August 2023 by Chocolate Covered Cosplay
Love the bank, but the ATMs needs service all the time which means one lane during off hours. There is always a line so long. Same with inside, hire more help? Waiting 30 minutes plus to get my cash is a bit annoying.
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July 2023 by Mercedes Villegas
The employee Andrea at the bank on west 5th is very rude and accused me of taking advantage of my father . Her boss then escorted me out and didn't care how rude and disrespectful she had been I am seeking lethal advise and sure hopes she gets fired someone like her should not work with the public
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May 2023 by Pook Lopez
Worse experience ever! Waited two hours just to NOT open an account for my child. Watched customers who got there after me get helped. Going to close my account after this.
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May 2023 by julie fierro
Called the day before to make sure the ATM did cash deposits. The customer service said yes they do. Showed up today NO they do not.
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May 2023 by Shadae Brodie
After remodel, they choose to lock their doors during business hours. Don’t use their ATM inside. It refused to give my card back and after asking for a new one printed, teller chose not to help me.
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May 2023 by nicole hughan
Frustrating because the atms frequently are messed up. Waste a lot of time driving around because they aren’t working. Other location is across town and again, you never know if it’s going to be working that day.
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March 2023 by Cino B.
They don’t accept electronic checks from about 80% of bank institutions unless it’s their own. Auto loans take 2-3 weeks for a paper check to clear beware of late fees and overdraft fees this may cause. Worst service ever. Then they want to charge you $5 for a card payment
