-
January 2024 by laura cadena
Dr.Fitzgerald is very attentive and empathetic to my pet’s needs! Highly recommend!
-
July 2023 by Trish M.
I have been a customer of Mesa Clinic for many years. They have helped me get through some very difficult times. My dog just recently had some issues that, at her age, could be a problem and I needed a Veterinarian to tell me she is fine. The female person that answered the phone and informed me that I could not get an appointment for months did not respond in the friendly manner that she should have. I am very disappointed in the service that I received over the phone, especially from a person that is being paid to handle an upset customer. I understand that the Covid put everybody in a bad mood because I am a transit bus driver and I have been there, done that. That is still not an excuse to keep treating people especially people that are attempting to get help for an animal that is considered their family. I do not appreciate being treated like I don't matter in a time when I need to get at least information on how to get the help for my dog that is needed. This person that I was forced to deal with thinks that she is the only person that has to deal with demanding people and that she is so overworked. Well get real female person!
-
July 2023 by Joeelynn C.
I have had Mesa vet clinic for a number of years and this review is based on the availability of MVC to provide yearly exams for my pets, staff mainly scheduling , phone system, parking and the total "transaction" instead of a personal relationship established with a caretaker of your family member(pet). This review is not a reflection of the veterinarians at this clinic because they are outstanding. You will find your "pet" will be scheduled for a yearly exam a year out, regardless of when they need to be seen there is no exception to this rule and although they have a "emergency urgent care", I asked if I could pay the urgent care fee to have my pets seen sooner for their routine wellness exam and was told "absolutely not". When I brought up the fact , I have a high priced papered dog who is going to be bred and needed to have a wellness exam to provide the stud owners, the front office stated and I am paraphrasing, it is not a medical emergency and therefore they could not get my pet in any sooner regardless of this need, but if she did become pregnant I could always take her in to the urgent care if something came up that was an emergency, but her routine exam would still be schedule a year out. So I am unable to get verification to my stud from her veterinary that she is well enough to be her pregnant --because they are TOO overbooked, understaffed and just all around unavailable. When you are able to do a vaccination with a technician you encounter a overcrowded parking lot, an overcrowded waiting room, you have to hand your dog off to the technician, you wait in the lobby while they take your fur baby and administer the needed vaccine in the back rooms. The technician brings out your fur baby hands you them and gives you follow up information in a crowded lobby where sometimes it's standing room only and you will "check out" and pay for the services rendered. Again you are having to wait, this can take 10-30 minutes while the phone is continuously ringing people are being put on hold. By the time you pay for this chaotic experience you may get lucky and their system goes down and you have to call them at a later date to process your payment because their "payment system" went down. When a primary physician knows he has enough patients kindly stops accepting new patients-- not here they just continue to accept new patients all while not making sure their current patients are taken care of-- again this is a "transactional experience "not a" personal experience". We are currently looking at all our options as this is not in the "best interest of our fur babies".
-
May 2023 by Woody P.
I am simply flabbergasted. I took a loved pet in about 18 years ago to be euthanized and recall the experience with the staff to be stellar. Having been with another vet for many pets over many years, I've never forgotten Mesa and wished I'd moved my services to their clinic. Today, I need to help end the suffering of my 16 year old, blind and deaf, Shi Tzu. She's really struggling to breathe. Mesa answered the phone early, only to inform me that they will not assist me because I have not had a pet in their clinic in the last five years. it's my fault to have not had the gumption to officially change my vet clinic prior to this. But is this the best way to help me and my little family member in a time of stress and need? I think not. Though the woman who answered even apologized (probably just toeing the line her bosses dictate), it seems that this callousness likely would not encourage folks to bring new business into their clinic. Not me anyway.
-
November 2022 by Jolisa C.
They're always good at getting us when they can. Answering my questions over the phone. Helping me decide if we even need to take our dogs in. They were so good to my dog and patient with us. They removed a volley ball size cancerous tumor from her uterus. When we picked her up she was so happy! Thank you all for taking such great care of her! Our old lady means the world to us and that was the hardest choice to make but we are so glad we did!
-
September 2022 by Idont U.
During the lock downs in 2020 we couldn't go into the office with our pets. I took my dog in for a rabies shot. Just Rabies! I prefer to give one vaccine at a time in case there is a reaction. Without my consent they decided to give him distemper, hepatitis, parainfluenza, AND parvovirus, in addition to rabies, with no authorization! It was all way too much for my dog at one time and he started having seizures and frank bloody stools. I called to let them know and they were very apologetic, but... Anyway, I did some homeopathic detox and he came out of it thank goodness. But he will never be able to have another vaccine. I will never know which vaccine caused the issue. Nor will he ever be able to go to a boarding kennel or doggie daycare. I will have to titer test for immunity if I want to know his status. Sadly, this should never have happened. Other than that, my experience with them was always stellar!
-
May 2022 by Jessica N.
We decided to try this place out after a clinic in Black Forest did a horrible job declawing and removing growths on our cat Steve's paws. The staff was very helpful and kind, we did have to wait about an hour once we got there but considering they were completely packed and we were on the urgent care wait list this was not unreasonable. We also were expecting to pay quite a bit since we did come in as urgent care but the price was much better than any other emergency clinic near us. We were well taken care of and the doctor was extremely kind and listened to all of our concerns. We will definitely be taking him and our other cat here again!
-
May 2022 by Linda C.
My dog was injured and unable to use one of his legs. I called Mesa Veterinary Clinic and he was seen the same day. They kept me informed and discussed the procedures with me. The staff and Vet were amazing with him. I am so grateful they were able to help him.
-
September 2021 by Barb C.
I've taken my mastiff dogs to mesa vet for seven years. I always get polite, prompt service. The vets are very thorough and patient. The support staff is also thorough & patient. They have always accomodated our needs as a family. There is a reason this clinic is busy: it is trusted by farmers, ranchers, pet owners and Animal Law.
-
August 2021 by Craig S.
Mesa Vet Clinic and all of they're staff Rock!!! We've been using them for all of our animals for 15 years and this past weekend they saved our Doberman puppy Xena's life after she ate something extremely toxic and could not walk. Thanks Dr. Tiffany and all your staff. Craig & Deni
-
July 2021 by Brynlea H.
my dog has been sneezing blood so we took her here and waited 3 hours in the car just for her to get in. we weren't allowed to go in the lobby. they were unable to diagnose her and said they would schedule a blood test for her. never got back with the test results. staff was rude when taking card for payment. go to a faster place.
-
May 2021 by Donald G.
We had a part of our family, our cat, diagnosed with CKD in December, 2020. I was very pleased with his care at that time, and with the Dr. T. Renkes. He had stopped eating and was peeing blood. The doctor gave him antibiotics and an appetite stimulant, which got him to eating again. I gave him SQ fluids every day for 5 months. When he crashed in May, 2021, we came back to the clinic and was assigned a new doctor. Never told why we had a new doctor. Our new doctor made the diagnosis that his kidney failure was getting worse, from a blood test. We were not given any other options for tests. Later, when I did my homework, I read on the bottom of his blood test results the the recommended next step to his treatment was urinalysis. Urinalysis was not done. My cat stopped eating again, and I was not given an appetite stimulant. I felt pressured to let him go. I wish now that I would have been more aggressive about his treatment and asked what other tests we might do, as he may have had a bad UTI going on. But again, I feel the doctor should have suggested other choices for tests to be run. I should not have to ask for those tests. They should be offered, then let me choose. If I can request my cat's doctor, I will go back.
-
May 2021 by Dennis C.
This is a very mixed review, hence 3 stars. First the up side: The Veterinarian with whom I talked, Dr. Tracy Barr, was very pleasant, caring and understanding of both our concerns and our finances. She offered more than one course of treatment and adjusted to our needs. The bill was reasonable, better than I expected. I'd give them 5 stars but for the down side. Now the down side: 1. This was our first time at this clinic, so we had to fill out a basic information sheet. It was unreasonably intrusive, asking for a social security number, driver's license number and one other thing that I can't recall. 2. I have no more patience for covid foolishness. Upon arriving I had to phone for service from the parking lot. Their office doors were locked. Of course, no answer to the call, but a menu. Apparently, I was not allowed to go in with my dog, although I did not ask. Instead, an attendant took the dog and another returned it. Masks on, of course. So, hardly got out of the car. Now, I suppose there's a trade-off between sitting in a stuffy, possibly malodorous waiting room, but not going in with our dog was not acceptable. I will recommend this place because of their quality, but, barring an emergency or my dog doesn't improve, I'll not go back until the insanity ends.
-
February 2021 by A H.
Felt uneasy about changing to this office after the woman that answered the phone was extremely rude when I was trying to make an appointment. If you don't have space for new patients, then just say so. Don't move appointments without asking people, that's a really poor business practice. I didn't find out about the new appointment time until they called to confirm which was two weeks after it had been scheduled. I don't have all day to give you free reign on my schedule; that's the entire point of having an appointment: so each of us can plan accordingly. Feeling like I dodged a bullet not bringing our new puppy and older dog here and found somewhere much friendlier instead! I asked around to friends who bring their pets here and heard from several that their experience has been the same as mine, even if they've been with this practice for years.
-
October 2020 by Mary S
Dr Fitzgerald is a rock star. He has all the qualities of a top notch Veterinarian. We are so lucky to have him in our community.