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February 2024 by Lucid DEAD
Had a great experience here, Michael Blanchard was an amazing help. He did an excellent job and it was only HIS FIRST WEEK. Another Thanks to Melissa Santiago for her helping hand.
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January 2024 by Tashalyn Anaya
My husband and I have been filing with Jackson Hewitt for many years now. Our favorite tax expert is Melissa. She is always friendly and helpful and takes her time to explain things we don't understand. She is also the reason we keep going back to Jackson Hewitt.
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October 2023 by Fleshngold2
They took my Fiancé W-2' and the computer kept going out after 2 hours they couldn't do them and she had to go to work. They kept The original documents so she can come back that day and sign but by the time she got out the office was closed. We'll Seasonal worker Lost her original documents, but did file them in their paperwork. They are also charging a ridiculous amount and don't want to take them out of her Taxes. The gentleman at the Elizabeth location was like a robot stating we don't keep original documents It's their policy even though the seasonal worker broke policy and lost them. Corporate does not have a number and I can see why Everyone should know how this company works Because now she has to go to her work. Get the copy of the taxes and file in 14 days.
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April 2023 by Casie Mccoy
Sonia Rada-Ortega was my Tax Professional! She was great and very professional. She helped out everyone in the office if they had any questions! I'm excited to go to her again next year for all of my business taxes! #Blu Enterprise LLC! Thank you.
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April 2023 by Kathy Bruce
The service I received this year was far below what I have come to expect over the many years that I have been using Jackson Hewitt for my tax service.There were many instances of unkept promises such as initial a 2 hour turn around, then information that should have been forwarded to the preparer that wasn't, not once but 3 times that was eventually hand carried to the preparers location. Many unreturned calls along the way. A statement of " we promise a 72 hr. Turnaround" when it had already been 5 days. The list goes on.I do have to say though, that Shea at the Walmart kiosk was pleasant. Angela, the preparer who completed our taxes was very pleasant during the time I spent with her. She took time to explain everything to me and was very kind. I would rate her a solid 5 stars, or much higher if the scale allowed.The 2 star overall rating in no way reflects on her.
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April 2023 by W Watson
I have been using Jackson Hewitt for several years. Always friendly and professional service. They always diligently prepare my taxes and are very thorough. I will be back again next year!
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April 2023 by Melissa Mares-Salinas
I normally use JH for my taxes but I had an issue and used another service for the past 2 years, then gave them another shot this year and I remember why I didn't use them for the past couple years, the agent did not explain details of what was being done and my state wasn't filed I just now filed in late March (originally filed in early Feb), I chose to use refund advance and was told it didn't differ wether I used their AMEX card, my account, and it did because I chose the AMEX card I was charged 54.95 just for that stupid card that nickel and dimes you for everything! Nonetheless I was charged another fee for filing my state elsewhere and I reached out to JH support and they couldn't give me any answers so it was a frustrating mess. I'm being generous because I did have good years from 2017-2019 but yeah they get 3 from me.
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April 2023 by Travis Kesterson
It was a great experience working with the tax professional. She made the whole process easy and understanding.
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April 2023 by Theresa Quintana
Super nice and seem to get me back good return every year!
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March 2023 by Marissa Seibel
I've always loved jackson hewitt for years I've gone to them. But now I gotta go back again to get my state taxes done. Because the franchise owner is telling them that colorado isn't accepting state yet. When everyone i know has their state refund in their bank account. Idk who's lying or why. But it's bull. I'll never go here again. Ever..I tried calling number.. just takes me in circles can't talk to anyone. It would restart beginning of main menu 3 times.
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March 2023 by Vivian Olivero
Sonia was very professional and provided plenty of information when I asked questions!!! I hope to work with her next year on my tax returns as well.
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February 2023 by So True
Jackson Hewitt is by far the absolute best tax service in town!! They are always friendly, accurate, and have exceptional customer service!! Jamie and Sonia are fun, honest, fast and knowledgeable. They made sure to make me feel comfortable with the tax prep fees I was paying. I would highly recommend them to friends and family. I will never go anywhere else to file!!
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February 2023 by Lindi Province
Ravan rocks! As always, JH is my go to, but she really made it an interesting and entertaining experience. Thank you so much!
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February 2023 by willmes family
Been using this location for several years never had a bad experience. Quick service, friendly employees.
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January 2023 by Andrea Casados
I have been with jackson hewitt for years and they do great on taxes i recommend them . ☺️
