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March 2024 by Alice D.
Worst vet clinic in Pueblo they overcharge for BS and add on a bunch of extra charges for no reason. They don't even care about their patients. The only way to get quality care from them is to personally know and be friends with the Doctors.
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March 2024 by Jason Mayer
Left me on hold for 20 minutes to tell me they wont take new customers
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August 2023 by Barbara Italiano
There is a wait to be seen at this clinic because of so many clients. Very knowledgeable, skillful, kind, thoughtful. Would not go anywhere else in Pueblo area.
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July 2023 by Trish M.
I have been a customer of Mesa Clinic for many years. They have helped me get through some very difficult times. My dog just recently had some issues that, at her age, could be a problem and I needed a Veterinarian to tell me she is fine. The female person that answered the phone and informed me that I could not get an appointment for months did not respond in the friendly manner that she should have. I am very disappointed in the service that I received over the phone, especially from a person that is being paid to handle an upset customer. I understand that the Covid put everybody in a bad mood because I am a transit bus driver and I have been there, done that. That is still not an excuse to keep treating people especially people that are attempting to get help for an animal that is considered their family. I do not appreciate being treated like I don't matter in a time when I need to get at least information on how to get the help for my dog that is needed. This person that I was forced to deal with thinks that she is the only person that has to deal with demanding people and that she is so overworked. Well get real female person!
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July 2023 by Joeelynn C.
I have had Mesa vet clinic for a number of years and this review is based on the availability of MVC to provide yearly exams for my pets, staff mainly scheduling , phone system, parking and the total "transaction" instead of a personal relationship established with a caretaker of your family member(pet). This review is not a reflection of the veterinarians at this clinic because they are outstanding. You will find your "pet" will be scheduled for a yearly exam a year out, regardless of when they need to be seen there is no exception to this rule and although they have a "emergency urgent care", I asked if I could pay the urgent care fee to have my pets seen sooner for their routine wellness exam and was told "absolutely not". When I brought up the fact , I have a high priced papered dog who is going to be bred and needed to have a wellness exam to provide the stud owners, the front office stated and I am paraphrasing, it is not a medical emergency and therefore they could not get my pet in any sooner regardless of this need, but if she did become pregnant I could always take her in to the urgent care if something came up that was an emergency, but her routine exam would still be schedule a year out. So I am unable to get verification to my stud from her veterinary that she is well enough to be her pregnant --because they are TOO overbooked, understaffed and just all around unavailable. When you are able to do a vaccination with a technician you encounter a overcrowded parking lot, an overcrowded waiting room, you have to hand your dog off to the technician, you wait in the lobby while they take your fur baby and administer the needed vaccine in the back rooms. The technician brings out your fur baby hands you them and gives you follow up information in a crowded lobby where sometimes it's standing room only and you will "check out" and pay for the services rendered. Again you are having to wait, this can take 10-30 minutes while the phone is continuously ringing people are being put on hold. By the time you pay for this chaotic experience you may get lucky and their system goes down and you have to call them at a later date to process your payment because their "payment system" went down. When a primary physician knows he has enough patients kindly stops accepting new patients-- not here they just continue to accept new patients all while not making sure their current patients are taken care of-- again this is a "transactional experience "not a" personal experience". We are currently looking at all our options as this is not in the "best interest of our fur babies".
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May 2023 by Woody P.
I am simply flabbergasted. I took a loved pet in about 18 years ago to be euthanized and recall the experience with the staff to be stellar. Having been with another vet for many pets over many years, I've never forgotten Mesa and wished I'd moved my services to their clinic. Today, I need to help end the suffering of my 16 year old, blind and deaf, Shi Tzu. She's really struggling to breathe. Mesa answered the phone early, only to inform me that they will not assist me because I have not had a pet in their clinic in the last five years. it's my fault to have not had the gumption to officially change my vet clinic prior to this. But is this the best way to help me and my little family member in a time of stress and need? I think not. Though the woman who answered even apologized (probably just toeing the line her bosses dictate), it seems that this callousness likely would not encourage folks to bring new business into their clinic. Not me anyway.
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November 2022 by Jolisa C.
They're always good at getting us when they can. Answering my questions over the phone. Helping me decide if we even need to take our dogs in. They were so good to my dog and patient with us. They removed a volley ball size cancerous tumor from her uterus. When we picked her up she was so happy! Thank you all for taking such great care of her! Our old lady means the world to us and that was the hardest choice to make but we are so glad we did!
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September 2022 by Idont U.
During the lock downs in 2020 we couldn't go into the office with our pets. I took my dog in for a rabies shot. Just Rabies! I prefer to give one vaccine at a time in case there is a reaction. Without my consent they decided to give him distemper, hepatitis, parainfluenza, AND parvovirus, in addition to rabies, with no authorization! It was all way too much for my dog at one time and he started having seizures and frank bloody stools. I called to let them know and they were very apologetic, but... Anyway, I did some homeopathic detox and he came out of it thank goodness. But he will never be able to have another vaccine. I will never know which vaccine caused the issue. Nor will he ever be able to go to a boarding kennel or doggie daycare. I will have to titer test for immunity if I want to know his status. Sadly, this should never have happened. Other than that, my experience with them was always stellar!
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May 2022 by Linda C.
My dog was injured and unable to use one of his legs. I called Mesa Veterinary Clinic and he was seen the same day. They kept me informed and discussed the procedures with me. The staff and Vet were amazing with him. I am so grateful they were able to help him.
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February 2022 by Mary Morgan
My regular vet was booked all day for surgeries. I was gonna have to drive to springs for my Mama's fur baby to be seen today on emergency. Mesa vet said there would be a wait but would help him, and they did. Thank you for being so nice and getting him onto the road to recovery! You guys are awesome!!
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February 2022 by Jerri Borrego
Been a long time customer never have to take my animals in but for routine stuff use to be a great place but since the pandemic they have slowly started to go downhill and now I try to get a animal in and I’m told we are booked and want to refer us to springs I’m sorry but if I really want to see someone else I would be with you just sad I’ve heard it had gotten bad but didn’t want to believe it and now I’m experiencing it for myself and well not a happy person having to rethink if I can stay there
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December 2021 by Antoinette Pacheco
Mesa vet is the WORST just spent 3 hours in the waiting room and then they charge me for an emergency visit when they specifically said it wasn’t. Now they can’t fix it of course. Their receptionist are beyond rude !!!!! Will NEVER be back ! I
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November 2021 by Brian Mater
We love the staff at Mesa Vet. Locally owned and operated. Very caring
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October 2021 by Tiffany Weston
awesome caring staff! very loving when it comes to my pet
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October 2021 by Erin Whitmore
I’ve been to few different vet clinics but Mesa Vet surpassed them all within the first few min of my visit.
