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February 2024 by Felicity Urrutia
All I asked for was cheese which I paid for and the girl working there rudely threw it in the bag arguing with me get better employees.
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December 2023 by Devin Hernandez
Took my 3 year old trick or treating at the mall for Halloween. (Most places made it obvious if they didn't have candy.) Passing by pretzlemaker I seen 4 workers huddling around a bag of candy. As my son approached with his bag up high saying the magic words.. Nobody glanced his way so I interfered and asked "Are you guys doing candy?" they confirmed and said they're "figuring it out" while proceeding to not give my kid any. Low quality service.
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October 2023 by Tommy Dimino
Well the pretzels are pretzels. The cheese tasted different. But my favorite waitress is leaving, won't be there any more. She always smiled and made sure things were good with me. This new group... no smiles. Didn't care. Like if they hated it. If you hate your job so much go find one you like. Don't know if I'll be going back. So sad.
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October 2023 by Toni Valdez
Love those pretzels! Customer service is always great!
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October 2023 by Mia Dio
I feel bad for the workers here. I feel like every time I come they have the longest line in the mall and they’re all doing their best to please everyone. Customers are ugly to them for no reason. Either you stop complaining about the wait time and acknowledge the work that goes into making you fresh pretzels order to order. Or you can complain about the wait time and get food that was mass produced at one time and is gonna be sitting in a warmer till you order but then you’ll complain about how they’re stale. Their customers are horrible not the pretzel maker in my opinion. I’m disappointed in howPueblo treats workers. It’s very entitled and demanding. I think people go just to be jerks to the employees.I hate that I always end in line behind some ahole complaining for the prices or their inability to understand a menu and then get frustrated with everyone around them for their incompetence. I once was behind a lady who order a regular pretzel. I even heard the employee ask multiple times to make sure the order was correct and the lady was like “yea I know what I orderd” with attitude then her food came out exactly as she orders it and she went off on the employee because she actually wanted pretzel bites. Idk if this is just a Pueblo thing or just how people all over think of workers but some of the people out there need manors and behavior therapy.I love the food from pretzel maker and if you talk to them nicely they give you the same respect back. Very class less CUSTOMERS everytime I go. If I could go without dealing with the other customers it’d be heaven
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August 2023 by Kayla Trujillo
Workers don’t even greet you when you get to the counter. They all have nasty looks on their faces and are throwing dirty looks at every thing they have to do. I wouldn’t recommend to anyone. They are extremely rude and it shows.
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July 2023 by Krystl Donaldson
Well the reviews are right... employees are not pleasant and their boss should be embarrassed as they are giving business away. Came in 45 minutes before they close and they had already cleaned everything up and were inconvenienced that I wanted to spend money with them, needless to say, I left without ordering.
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June 2023 by Restaurant Reapers
Cheese sauce was still bagged, bites were unapealing, and actual pretzels seemed dry, no salt, and just would never recommend this place
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June 2023 by Yahaira Miranda
Delicious!
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February 2023 by Davine Lucero
Worst customer service Ever, she was rude and didn’t care, there was no ice, no ice tea, and soda machine was warm soda. Discussed, with spending my money with people who could care less. ?☠️???
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January 2023 by Babylin W.
The credit card machine KEEPS randomly pulling from my card and took $44 off, I went to talk to them about why it keeps trying to take my money and they said it wasn't them, IT IS IT SAYS PM PUEBLO ! it's frustrating, I had to order another card, looks kind of fraudulent and I won't be using my card over there EVER AGAIN
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December 2022 by Amber Griego
Always opens late and don’t even care that they are not opening on time even tho they have 3 workers
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December 2022 by Sarina Hernandez
I tryed the box bite it was really good
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October 2022 by maria lopez
Taste good but customer service is awful and really disrespectful
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October 2022 by B Watson
A very unprofessional staff. Always late with online orders. If you ask if they received the order, the large male employee in front becomes very aggressive and threatening. I will never eat there again, nor deliver their food. Do not waste your time eating here.