-
October 2023 by m Arguello
After over 40 years of my mother, having an account with this company, we have decided to close it due to the service provided by Serena that let’s you know the type of person she is. We will be filing a complaint with the Better Business Bureau as well. The level of disrespect and poor customer service is beyond reproach. All the other ladies there are fabulous.
-
March 2023 by Michelle Haskie
Always so nice and helpful
-
October 2021 by Mike Lovato
In my honest opinion, I thought credit unions were supposed to be more welcoming and create a family type of environment. There are good people that work here, but it can’t be said for every staff member. Any call to the office is left to ring or until someone feels like picking up the phone. Good luck getting a hold of someone over the weekend, they have office hours posted but never answer the phone. Another issue was the debit card they gave me, it always gave me problems and didn’t work at certain stores. Even after getting the updated chip version I still had this problem. The senior loan manager will take initiative to reach out and address/resolve the problem at hand and I do appreciate that.
-
May 2021 by Nicole
Jennifer Nieman (I hope I am spelling that correctly) just gave me the best customer service I have ever had! I have an account with PGAFCU in Pueblo but I currently reside in another state. My kitty, who is like my child, required emergency hospitalization last night and I have been desperately trying to come up with enough money to pay for his stay so that he won’t have to be put down! Jennifer VOLUNTEERED! to drive a cashiers check for funds in my account at PGAFCU to my bank in Pueblo!! She is going to do this after her work day ends, using her own car and gas. This is after spending half the day on the phone with me and talking to other coworkers to try to come up with a way to get me the immediate funds that I need. She was incredibly patient and kind each time that we spoke and never gave up trying to come up with a solution. I will never forget her genuine act of kindness and I hope that one day she is repaid 100 fold. She will never fully know the difference she made to my sweet boy but she actually probably saved his life. Honestly, what a fantastic human being.
-
May 2021 by Jozette Hemphill
Friendly and fast service. They know your name when you walk in. Make you feel important. Best bank I've ever dealt with.
-
February 2021 by Sandy Harris Strickland
I LOVE this credit Union. I previously banked with Security Service, who were just dreadful. PGAFCU is a breath of fresh air. They are competent in their job, super friendly, & are just wonderful. If they do make a mistake (which is super rare) they call immediately to notify you rather than you having to discover it & argue with mgmt as was the case at Security Service. When they say free, they mean FREE, not free based on xyz conditions. They charge no hidden fees, no maintenance fees, truly free. Even free notary services! PGAFCU is by far the best place to bank in all of Pueblo. They are a small hometown bank who knows the value of customer service. I recommend them to everyone!
-
December 2020 by John Rael
Member for 50 years, excellent service.
-
October 2020 by aaron81er
Becky and Jamie are the nicest people, I love my credit union, in Florence CO.
-
April 2020 by Dick Roth
They have been a wonderful banking partner and resource for me for more than 30 years.
-
December 2018 by Michael Miller
I have been with my credit union for 31years and that must tell something staff are professionals at what they serving good job
-
December 2018 by Ethan Alderton
Absolutel worst bank ever
-
September 2018 by Tristan Tristan
I have had nothing but slow interactions and inconveniences from this bank. If your looking for something quicker and not as many inconvenient policies I would LOOK ELSEWHERE!!!
-
April 2018 by Chris Chavez
All the credit union employees are very nice and help me with whatever I need in a reasonable time. They have great deals on all loans. Often doing raffles with awesome prizes and they make you feel comfortable with each visit. I would like to thank everyone who works at the PGAFCU for all the hard work you do in order to keep the customers happy and willing to return. I will be sure to always spread the word and try to talk people into going to PGAFCU and open an account for a single person or the whole family. Thank you all
-
July 2017 by Shannon Chiaramonte
Love this place, still treated like family. My grandmother worked as a loan officer here
-
February 2017 by Niel Serviss
The somewhat reserved advertising of this Credit Union leaves many surprised of its existence. This is not an issue for its current members whom enjoy the Family-Like atmosphere and business that is conducted by the knowledgable friendly staff. Competitive rates, Excellent Member Services, and the exclusive-feel membership are what account for this 5 STAR rating!!
