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January 2024 by Kelly W
This dealership openly lies to consumers, will sell a used vehicle with known defects, sold my trade-in before my financing was even approved, failed to reimburese me for a factory part they were going to cover and altered my trade in amount and the offer after agreeing to a price in writing. This dealership is the epitomy of a shady car lot with the stereotypical salesmen that are nothimg more than glorified scam artitst. Stay far away from this delaership at all costs.
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November 2023 by michael
Night mare wrapped in another nightmare. We bought a brand new tundra and got a we owe to add on the electric step. After waiting a month I called to find out what’s going on and they said sorry the discontinued them and the new model is $350 more. Asked how I wanted to pay… no we made a deal and you didn’t keep your end you have to make it right. Not Toyota. When I asked for other options they sent me down the street to an aftermarket company. I have to do all the leg work. I’ve never seen veterans treat like this. Also told me it’s not Toyota or the sales guy fault?? You ordered the wrong part, I hate places that don’t take responsibility, everything would have went different if they admitted they messed up and had a conversation.Let’s not forget the part where I’m 60 days without an extra key and they said it’s not their fault either.Just told they will cut a check and I already found and have a tracking number to the discounted parts.Sorry another update they let me know it’s not their fault they ordered the wrong discontinued part they said I should have been more aware. A part you sold me on from the capstone model it’s my fault. Sorry sorry I shouldn’t have left a bad review it’s my fault.New update after screaming to the wolf and causing a huge scene when we went to get a refund they tried to make it right. It wasn’t the parts department but the sales guy.
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November 2023 by David Anderson
Got a great price on a great vehicle. Devon my salesman was great! There were a few hiccups along the way but everything that I had discussed with my salesman was delivered.
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October 2023 by Niki Stotler
I had a great car buying experience with Pueblo Toyota! This is the 3rd car I have purchased from this dealership and their service is second to none. Kind, professional, proactive and responsive sales department who treated me great through the entire process. I worked with both Caitlyn and Devin and I can’t say enough great things about both of them. Thank you for a great car buying experience!
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September 2023 by Gene C.
Did I get the car I wanted? Yes. Did they fix what they said they'd fix? No. Did it take over a month without a car? Yes. Would I ever buy another car from them, no. Bad communication, told things that I don't believe were 100% true, asked to speak to the general manager and was told 'he is rarely in the building' did he ever call? Nope. If your buying a new Toyota I would say you're probably safe. If your buying any of their used cars- I would highly reconsider.After almost two months of back and forth, they finally refunded my money and took the car back. Which I appreciated. And I think we both hope to never see each other again.
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September 2023 by Diana Salazar
I want to thank the staff at Pueblo Toyota who made my recent new car purchase a pleasant and fair experience.I am especially grateful to my sales man Kevin Salazar who professionally and patiently took me through the purchasing process.After setting up my new high tech vehicle he continues to be available if I have any questions or to give technical support as I need it.I highly recommend Pueblo Toyota and Kevin Salazar if you are in the market for a vehicle.
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September 2023 by MARK NORTON
This service was a breath of fresh air. I did not have anyone try to sell me anything extra while I was there. The service advisor I worked with was professional and courteous and helpful even took the id tag off my key ring before giving my keys back. The actual service tech did neglect to remove the id tag from my rearview mirror though. I have not gotten the little details from any other dealership when I get my vehicle serviced.
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September 2023 by DesignImpressions
Pueblo Toyota Service Department is outstanding in customer service. The care I received dropping off my car was effortless, they even had a courtesy van take me back to my cousin's while they had my car. It was a big deal to me, because I was visiting Pueblo. I live 23 miles south of Chicago and was without a car for five days and my car needed service before I could travel back home.Thank you Pueblo Toyota!Laurent
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September 2023 by Copart K.
Poor customer service! Shop elsewhere!!! I inquired MULTIPLE times through MULTIPLE SALESPEOPLE regarding the same vehicle. They each assured me they'd find the info I was asking for and reach back out. Lo and behold THEY NEVER EVER REACHED BACK OUT. TRASH CUSTOMER SERVICE.
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September 2023 by Coffee
"Joe Toyota" was an awesome salesperson and helped us navigate the perilous journey of buying a car! The whole team at Pueblo Toyota was amazing. It feels like they care about you as a person, and not just your wallet. I highly recommend Pueblo Toyota, and ask for Joe Toyota or Kevin Salazar. They will help you and make you feel cared for. That's important in today's climate and interest rates.
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September 2023 by Allison Childs
I’m so happy that I went to Pueblo Toyota for my purchase! Nathan Hurley was awesome and made the whole process easy and seem less! Derek in finance was also amazing! And Aubrey that I spoke to on the phone was great in making sure that the car I wanted to look at was there and ready for me! Overall an amazing team!
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September 2023 by Rachel Brown
I had such an easy and pressure-free experience at Pueblo Toyota, that I was awestruck. The car sales guy (Nate) was great to work with and was very accommodating. We appreciated that he stayed later than usual just to help us finish up the purchase of the vehicle. I was lucky that Pueblo Toyota had just what I was looking for! It was a very easy and stress-free process.
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August 2023 by Melissa Bishop
Wow! What an amazing dealership, helping us get the car we really wanted! No pressure, super knowledgeable and very communicative! Loved working with Devin and Jacob! Devin answered all of my questions and helped me leave with everything set up! Awesome!!!
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July 2023 by Lolleen Algien
What a great experience buying a car. I felt like I was in a commercial with the way I was treated. Jeff Algien was a professional through the whole process. I would highly recommend Jeff when looking for a car.
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July 2023 by Mary Blickhahn
I genuinely appreciate the hard working people at Pueblo Toyota. Many have been there for years and enjoy the customers and coworkers. They take amazing care of our cars and have always been able to help us get a great deal on buying cars. In this world you need people who make our lives better and a dealership that is well managed with great mechanics and great customer service is one of them.