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January 2024 by Andrea
Matthew just assisted me with a pin for my son's medical alert band. We went to various stores and were met with a flat "no, we can't help." Without Matthew's help, we would not have been able to fix my son's alert band. This caring, compassionate person took the time to help me when no one else would. Customer service is so horrible these days so wanted to give Matthew a huge "Thank you!"
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January 2024 by Erika Rodriguez
Shop here frequently and Matthew is amazing! He never hesitates to help and goes above and beyond and provides exceptional customer service. This is our go to place for jewelry. We will continue to support this business.
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January 2024 by Sergio Rojas
Was looking for an engagement ring and came here. The lady and man were extremely helpful and gave me a great price on the perfect ring and I honestly couldn’t be more satisfied with my purchase had to leave a review.
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December 2023 by Austin Santistevan
Matthew was awesome and super friendly. Helped me adjust the size on my brand new watch and take some links out, even though I didn't buy one from them. He's great and I would definitely come back for more jewelry assistance!
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December 2023 by Jennifer Iverson
Matthew is fantastic. He was super knowledgeable, friendly and kind. He was super helpful. Definitely will be coming back to get more jewelry. He has great customer service.
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December 2023 by Deziree Strang
This place is amazing!! Came in here to ask about resizing a ring my husband bought me from another company. Matthew was so nice and professional and honest! He gave his recommendation and even mended an old ring to help it suffice till I could get the new one fixed. I’ll definitely be bringing the husband back here for my forever ring!
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November 2023 by Marilyn Magee
I went to get a new battery in my husband's beautiful watch at a jewelry store in the mall, they couldn't do it so I went to Riddle's, they showed excellent customer service and replaced the battery right away. Very friendly people!
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November 2023 by Janae Vigil
I recently had a piece custom ordered for a dear friend of mine and it came out perfect! The entire duration of the purchase was a delight because of how thoughtful and knowledgeable Krista was. She has amazing customer service skills and genuinely puts her heart into helping the customer find exactly what they need and within budget. I would definitely shop here again for my jewelry needs.
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November 2023 by Robert Lopez
Had an ok experience with them at 1st.They got rid of an entire crew there n the new crew would not acknowledge the fact I had paid for insurance on everything I have ever bought threw the store.In the end the would not work with us n did not care wut so ever that we have been customers.I will never again spend another dollar there.
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November 2023 by Ryan Armijo
Great customer service by the Pueblo team. Certainly knowledgeable of the product I asked about. Will continue to support the Pueblo, Colorado branch.
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November 2023 by Sara Meadows
Krysta Martinez and Brenda Hall were very helpful and kind. They cleaned my ring for me and it looks brand new.
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September 2023 by Ebony Parra
Absolutely love the staff here! Christina, Matthew & Tiffany were so friendly and easy to work with . They listened were very knowledgeable making it such an effortless process plus they maintenanced my existing jewelry !! Thank you for making all of our mile stone gifts so special especially our Wedding ring upgrades!!
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September 2023 by Danielle Felice
I cannot say enough good things about Riddle’s Jewelry! My husband and I have visited their store several times over the last couple months and each experience is better than the one before it! - During our first visit, Tiffany took time to understand what we were looking for. She knew her inventory well and happily showed us around the store, pointing us to different pieces that fit with what we had in mind until we found exactly what we wanted. She was patient, friendly and very easy to work with! - After finding and purchasing a beautiful ring and inset, the amazing customer service continued. We needed to get both pieces sized. This is where Krysta stepped in to take exceptional care of us. After hearing we live about an hour from the store, Krysta went above and beyond to help us get the rings sized in the most convenient possible way. Krysta took time away from other tasks and prioritized our needs. She saved us a ton of drive time, and better yet, sent me home smiling with a perfectly sized ring on my finger! - It’s important to mention we didn’t purchase the most expensive things in the store. Our budget was modest. But every step of the way we have been treated like we are truly valued customers. This quality of customer service is rare these days. Krysta and Tiffany have made us Riddle’s customers for life! Thank you so much ladies!!
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September 2023 by Laney Seufer
Matthew was great! Needed my ring resized before our wedding and he got it done super fast he even polished and cleaned it. Super impressed!
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July 2023 by Samantha Menegatti
Vivian was so kind and helpful and went above and beyond to help fix my necklace.
