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April 2024 by Kathy Schulz
Very helpful and polite!
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March 2024 by Carla Bates
I paid my bill every month. I go to my unit to rearrange some things so I could put my old mattress in and found my lock gone and another lock I place. I contacted the facility and the new lock was not their lock. The person who was not the property manager for this facility cut the lock off and opened the door to my unit and I was cleaned out. Almost all of my items had been taken. My unit was ransacked. This is not a secure facility. Most of the items taken would have required a truck to moved them. I would not recommend this facility.
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March 2024 by Dashiel Carrillo
Delaina was so thorough and helpful today. She was amazing. Thank you very much.
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March 2024 by Tumaramarie Steinbach
If I could give zero stars I would. After paying my account ahead, I found that I was double locked out our unit. I called and asked why there was Noone in the office. I ended up calling a 1800 number, a number out of Calhoun, a number out of Cheyenne Well, and the number on the website. THEY ALL GO TO THE SAME CALL CENTER! When I did ahold of someone, she was quite short with me. As if I were the inconvenience. She was extremely rude. I will be contacting the BBB and leaving another nasty review.Hours posted on the door for saturday....10 am to 5 pm, closed between 1 and 2 for lunch....Just don't rent here!
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January 2024 by louie samora
Bonnie was very friendly and extremely helpful.. thank you so much..
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January 2024 by Terri Bernard
So far so good!
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December 2023 by Darrell Mcdonald
Moved neice out of there looks very secure!
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December 2023 by Caroyl Ann
The staff is always friendly and helpful and I feel content knowing that my units are safe and secured. Thank you!
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December 2023 by Mandie Skelton
Rodent infestation that ruined practically all of our furniture-called multiple times for weeks and couldn’t ever get ahold of anyone. Highly recommend not renting here. The direct line goes to people who take a message and say the manager will call back later, and then they never call.
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November 2023 by Cassandra Hovet
We rented an Indoor unit for 2.5 months came back to move everything out to move to our new home and all of our belongings were covered in Rat and Mouse feces!!!! Went to the front to complain to the manager and was dryly given a brochure to make and insurance claim. We then had to take our fecal mattered couches to the dump and paid $75.00 to dump them and have to replace our $3400.00 sectional. If you want your belongings ruined, by all means this is the place for you.. take pictures of your belongings before and aftI and be sure to get the highest insurance
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September 2023 by Claudio Moreno III
I vacated the unit 2 days before we were to be auto drafted on the 13th. I had a confirmation that my banking info was deleted and would not be charged. On the 15th I was charged $211. I called customer service and they assured me I would have a refund within 24-48 hours. I called the store directly and left 2 voice messages to call me back to resolve the matter. Here it is 30th and still no call back. Let's see how that responds when I show up to the store in person. I don't recommend this place. Over charged for a small unit.
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August 2023 by Brea Walker
Rebekah is the absolute best!!! She answered all of my questions and made sure i got the perfect storage. She has a great attitude and was really organized through the entire process!! Very pleased! Will absolutely recommend others to speak with her about all storage needs!!
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August 2023 by Kyana Dalton
I HIGHLY recommend SecureCare Self Storage, great place, great customer service! Spoke to Rebekah very helpful and friendly. knew exactly how to help and was very fast! never had any problems and would encourage others to rent here as well !
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August 2023 by Kelly Morris
Rebekah is the manager I have dealt with for the last 2+ years. I really like her, she is smart, friendly, and knowledgeable. The property is well maintained too.
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August 2023 by Young 86
A Nice clean facility with great customer service! The manager Rebekah was super nice and met me with a great attitude and a big smile as soon as I entered the doors!!