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November 2023 by Colleen Otero
This is my second time in 5 years I have shopped with Southwest Motors in Pueblo. I had the pleasure of working with Jerry Pineda both times. He is THE best Salesman I have ever worked with. He found the exact car I was looking for with all the extras I wanted. I would highly recommend Jerry to all my family and friends. Thank you Jerry!!
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November 2023 by musicsf
Would leave zero stars but the site won't let me. I attempted to purchase a used $13k+ 2022 Chevy Spark from a dealer named Lenny who seemed to understand the fact that I was a first time buyer with no credit and couldn't afford large payments or interest rates. We agreed I could trade in my vehicle and make a downpayment for a collective $3k, then finance the remaining $10k+ over 72 months. While we waited for the numbers to be crunched, he seemed interested in the fact that I was a service member and was very open about the fact that many of their young enlisted customers often made terrible car purchases, implying that I could trust him for his candidness. By the time the numbers came back, he claimed the only way I could afford the car was by accepting a 21% APR for 72 months, which through the use of my brain and a basic calculator came out to a $26k+ price tag, more than twice what the car was valued at. When I started to walk out, Lenny suddenly dropped the APR down 9%, meaning he had jacked the price up to the HIGHEST APR possible in the state of Colorado just to price gouge a "naive" service member. When I returned later to inform him I was leaving for lunch, Lenny asked whether I always pay my rent in full; this indicated that he had not even tried to find existing lines of credit in my history through recurring rent payments which should have been the first action taken before issuing me the finalized interest rate. The mishandling of the situation and blatant digs at my intelligence were so demeaning I honestly cried when I left. It was very discouraging to know that someone who should have been trustworthy after claiming 10+ years in the business still doesn't know how to respect people or sell cars. Avoid this dealership at all costs if you have the choice.
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November 2023 by Rayah Starr
Absolutely love this place! Jerry Pineda showed me a variety of cars in my price range and I ended up getting a car for a better price than I expected!! Jerry turned my car stress into car shopping fun! He didn’t push me like the other dealerships and made sure I was 100% happy with the vehicle. After purchasing my vehicle they still took care of some things in the car. There was a small tear on the leather seat and Jerry had Kevin fix my seat and let me tell you, looks brand spanking new! Overall it seems like the people at southwest motors cares for you! They don’t look at you like another dollar sign and I felt genuine connection when buying my car with Jerry!
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October 2023 by Brandy Ansley
Absolutely THE best place to shop! I've bought 3 cars from there. Max has always been super helpful and met a new amazing sales person this last time, Silas. He was just as amazing to work with! The down home atmosphere and eagerness to make the customers happy is why this place is the placento shop! They never try and force a sale just for a commission. They truly care about their customers. Highly recommend shopping here!
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October 2023 by Mahlia Fernandez
Not only did Colten Galassini help me find the perfect car for myself, he was so nice to my family and I. He took his time to explain everything and made sure I was getting the best deal! For sure if you’re looking for a vehicle in Pueblo Colorado, go to southwest motors and ask for Colten! But if you can’t talk to him, just know everyone there is super helpful and so nice!
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October 2023 by Chris W
This place couldn't be more shady. I bought a 2015 Chevy Silverado in July of this year. While I was test driving it the air bag light came on and it had a shake in the wheel and console. I let the salesman know and he said they would fix that and replace the windshield. I said I would try new tires for the shake. We set an appointment for the following Tuesday at noon. I showed up just before noon and was told that the glass shop was not coming and neither was the mechanic from the shop that does their repairs. He told me to take it across the street to their "service dept". I did and all the guy their did was scan it and tell me it was an electrical issue but he couldn't fix it. So I was screwed. I tried calling Lenny the salesman but he wouldn't answer and never returned my calls. Now a few months down the the road the electrical issues have multiple to the point where the truck sometimes won't start. Tires didn't fix the shake so now I have to also have the transmission gone through, and have the air bag fixed. I have already had to replace the purge solenoid and drive shaft. I went here because I thought that they would be more reputable. Trust me they are not! The salesman intentionally pushed this truck on me. When I asked to see another truck they had he said I couldn't because it wasn't there and that I didn't want the other truck because it wasn't as "nice" as this truck. He knew exactly what he was doing. Lenny is shady and unethical and I will be filing a report with Colorado department of Revenue motor vehicle division about Lenny and this dealership. This place is definitely a buyer beware place.
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September 2023 by Janice V.
My experience was great from start to finish. They were honest and really worked to earn my business. It was short and simple too. Love my new ride.
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September 2023 by Sarah Gardner
I was not very happy with my experience here. I bought a 2017 Nissan Pathfinder. I live in Denver and drove to Pueblo to purchase this vehicle because the price was decent. When we went to go look at the car and take it for a test drive the car started over heating and broke down on us on a very busy road with my husband and 2 young kids in the car. That was the first horrible thing. We were told they would tow it back and fix it and then they could deliver it to us after they fix it and make it right. My husband and I decided to start the financing process. I was told a price for my trade in over text before I arrived. I guess when they appraised it in person they wanted to give me $1000 and the guy I worked with told the finance guy no because they had already told me they would give me the first offer. I had a coupon off their website for an extra $500 toward my trade but they wouldn't honor it because they said they gave me they extra $1000 for my trade already which wasn't really true because that's what they told me they would give me in the first place. After we were with the finance person in their office I noticed they had raised the price on the car we were purchasing $1000 which was really disappointing. We should had just dropped everything and left then but we didn't drive almost 2 hours there for nothing. I was told they must have been looking at the price on Carfax which was the price I saw for $1000 less and why I traveled so far for the vehicle. It took almost a week for them to fix the car and deliver it to me. I would not recommend this dealership and I will definitely not be purchasing a vehicle from them ever again. My husband and I have great credit and walked out with a super high interest rate over 9%. I tried to refinance after I registered the vehicle and the credit union denied the loan because they said the car is only worth $15,000 and my loan is almost $29,000. Also I'm pretty sure I'm going to be having to buy a new battery for the car soon because the battery doesn't last very long when the car isn't running and I had to get a jump start.
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September 2023 by roberta deherrera
Roger made the experience of purchasing a car seamless! He did a wonderful job and I would highly recommend to ask for him. Super friendly and knowledgeable! Thank you for your expertise and assistance it made our decision much easier to have your help. Tj and I are glad we had you in the process.
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August 2023 by The Lovely Marie
My husband and I purchased a used car from here yesterday, and so far, I would recommend using Southwest Motors. The buying process took a bit longer than expected, 5 hours in total. This was frustrating due to me being pregnant and not feeling well, but Steve, our buying agent, was very nice and even offered some of his own lunch. The whole staff really are friendly and accommodating overall. The inventory moves fast, so I do highly recommend making an appointment and calling beforehand to make sure the vehicle you are looking at online will be there if you are pre-shopping.
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August 2023 by Jared
Adriana is the best. I was an out-of-state buyer and had an awesome experience. Adriana arranged to have me picked up from the local airport in the vehicle I wished to purchase.While the vehicle was getting prepared for the sale, SW Motors provided me with a courtesy vehicle and Adriana gave me some suggestions on where to go for some sightseeing.I never felt rushed or pressured to buy a car. The dealership was completely transparent from start to finish. I was very happy with my purchase, and i made some nice memories driving the car 10 hours back home.Great place.
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August 2023 by Wendy W.
I bought a 2015 F150 from southwest motors. Broke down day one. They fixed it and delivered it to me. I had asked for new all terrain tires and a brake controller. I got the new tires but no brake controller. They didn't give me info on which controller to buy and I have to haul hay in two weeks. They knew what I needed the truck for, where I live and what the truck needed to be able to do. And now I have crickets. If they want a truly happy customer I would have a brake controller in my truck.
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July 2023 by Nina Lucero
I saw a vehicle online that I really liked. Called and talked with Jessie Bravo she gave me all the details on the car and even sent me over a sales agreement and I was able to get pre-approved. Went in a few days later and she had a guy named Luke help us, after looking around I still wanted the car I saw online. We went in Put a down small down payment and we were our the door!! I will recommend them to anyone looking for their next ride!! They were extremely helpful, friendly, and quick with everything!! If you head to Pueblo talk to Luke && if you're looking online ask for Jessie B!! They were great!
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June 2023 by Bryant K
Top notch dealership! From Adrianna’s first email and appointment setup, to Ryan having everything ready when we met, to Tyler in finance, David and Mario when we came and picked up our vehicle and even after they found and took care of a pretty expensive part, they made our experience a piece of cake! We have quite the collection of vehicles annd dealt with multiple dealers in the past few years, hands down, SouthWest Motors takes the cake!!! Thank you
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June 2023 by Kaitlyn Hansen
Purchased my 3rd vehicle from southwest. Always a great experience. Ryan took care of me this time. He even made friends with my partner in crime (my dog) which is super important to me. Thanks again guys.