-
January 2025 by J Andres Valderrama Ramirez
Good place, but you say thanks, end nobody answer. Bad service by man receptionist
-
January 2025 by Randall Miller
Horrible staff, housekeeping never came by to see if we needed anything even being there for 7 days. Kept our deposit because my daughter came over to open Christmas presents and there is a no visitor policy. Down graded our room without a discount. All around rood and disgusting. Avoid this place like the plague
-
January 2025 by Samantha Elliott
This place was horrible. Booked a week stay with 2 queen beds. Website says they accept service animals, my dog is a registered emotional support animal with ID and all, we were checked in to our room, the supposed "queen size" beds were not queen size. Then they locked us out of our room so they could talk to us, were told "they don't accept emotional support animals and showed us a policy where it was handwritten in that they don't accept them. My dogs ID says that no one can refuse her entry, I can take her anywhere with me and have never had an issue. So then they tell us they'll let us stay the week we already paid for because we'd already been checked in but they'd have to move us rooms. Why? A service animal could have been in the original room..so they move us, 2 adults and 2 children into a much smaller room with twin beds. No discount for the hassle or change of my reservation. Housekeeping didn't check if we needed anything for our week stay so the trash was full and we asked the front desk for a trash bag and were told he didn't have access to them and apparently couldn't even bother to send housekeeping with one. We were there Christmas morning and had our kids opening Christmas gifts(all under 18), who by the way "stay free" and they claimed we had an extra adult in our room and kept our $100 deposit. The room had no coffee pot, the shower head was entirely too low, and trying to come out of the wall if you tried adjusting it, you had to bend down just to get under it, the wall in the shower was cracked and falling apart, the ceiling above the shower had a big sag that looked like it was trying to cave in. Will NEVER stay here again. Breakfast was awful, juice, yogurt, and hard granola bars. Paint on the carpet in the hallways, unfinished walls and flooring all over the place. This place is a joke.
-
December 2024 by Jessica Gonzalez
Rooms: Clean in beautiful
Food and drinks: Good
-
December 2024 by Lacey Montez
I had a horrible exspierance, as I was trying to check out I then was accused of taking a wash rag. The male working at the front desk was very rude. He wouldn’t give me a chance to go find the wash rag that I knew was there. He didn’t want to give me my deposit back. I then had to call the police. He ended up giving me my deposit back after taking out a fee for the wash cloth that I never took. I exspieranced horrible customer service and really rude treatment. He was determined to accuse me of stealing the wash rag that I folded and left on the sink after use. I just hope that in the future that they treat their customers better to where they actually want to come back.
Rooms: First they had me in a handicap room, that stunk really bad, and it was very ugly and old looking. I highly suggest that room to get renovated soon. After complaining about the room I then got moved to a renovated room which was way nicer, and it seemed to have a more luxery feel, besides the the bad customer seervice I received.
-
December 2024 by shemaia thompson
Nice and safe
Rooms: Nice and safe
-
November 2024 by Rocky Mountain Metaphysics
Rooms are clean, quiet, and well maintained. Staff is kind and professional. Location is roughly 3 miles from the convention center where we were participating in a holistic fair. The only thing we did not like is the surprise $100 CASH deposit on the room solely because we have license plates from southern Colorado. We were informed that this is a general practice for nearly all hotels in Pueblo. This is corporate discrimination against a geographical are of Colorado residents. We will not return to Pueblo for anything other than this fair due to this discriminatory deposit requirement.
Rooms: Clean, quiet, well maintained. Blackout curtains which aid in a good night’s sleep.
Safety: Exit door remains locked, requires a room key to open. Front desk is manned 24 hours. Rooms require a card key and remain locked automatically when the doors close. Peaceful location just off highway 50.
Noteworthy details: Grab and go breakfast available in the lobby every morning.
-
November 2024 by Brian Comery
Room was really nice. Staff was friendly. Great value and comfortable
-
November 2024 by Susan Crites
Easy to find, nice and clean, pretty room with comfy bed, friendly staff. Would definitely stay again!
-
November 2024 by Caleb Gregory
Because me and my mom didn't even know that they would take venmo or any other cards this place sucks don't go there. Why the rooms are a 1 star review is because me and my mom didn't get to see the rooms and the bathrooms.
Noteworthy details: Why they didn't take venmo or other cards
-
November 2024 by Frédéric Albert Bois
Good motel not expensive
-
November 2024 by Paula Haefner
Great Rooms
Rooms: Great rooms no issues
Safety: No issues
Noteworthy details: Great rooms very clean and always helpful
-
November 2024 by Cyndie Olsen
Ms Kim at the check in desk definitely went above and beyond to the easiest room and made me feel safe.
-
October 2024 by ZakZak Bloyd
Rooms were really clean. Everyone was respectful
-
October 2024 by Bill Champion
Rooms: Clean and quiet. If you want a place to stop and sleep, this is ok. But there's a major renovation on the pool. The carpeting needs replacing, and they've used duct tape a lot.
