Supercuts is praised for its friendly and professional staff, particularly Heather, who consistently receives high marks from customers. Reviewers appreciate her ability to provide great haircuts while engaging in enjoyable conversations. She is noted for her skill in handling various hair types, including fine and thin hair, and is especially commended for her patience and understanding with children, including those with sensory sensitivities. Customers feel valued and return for her attentive service, making their experiences at Supercuts highly positive, often rating them 5 stars.