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January 2024 by G P
God awful!!!!! Not only did not get what I reserved. I was given a fuel leaking truck that was empty and did not hold fuel I put in it. The next truck they gave me was left with trash and human feces in the truck. They did clean it but it smells of ammonia and I have a severe headache. Worst service and would not properly handle the situation that they caused. I am paying for a vehicle I did not reserve and now have a migraine for their lack of detail to making sure I received a working and already cleaned vehicle. I am afraid my belongings will smell.Awful awful awful.
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November 2023 by English Teatime
The app that is required for pickup is complete dogwater. The links that navigate the app often time out or are broken. Had to give all my info top to bottom a total of 3 times for it to finally recognize my pickup. Arrived at 7:10 for a 7am pickup. Thanks to the trash app they peddle I didn’t have keys until 7:45am. The U-Haul does not have cruise control which is awesome for an 800 mile journey. None of the U-Hauls at this location have cruise despite their official website citing the usefulness and safety of using cruise control. Go Penske, U-Haul are complete clowns.
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November 2023 by Brian Hund
Stick with the location on 4030 Carruth Ct. This location I have found from experience to be the best in town, by far. The location at 1004 W. 4th St. avoid!! This is my advice from experience. Safe travels everyone.
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November 2023 by John Bell
The professionalism needs work at this location. I rented a trailer today. I backed my vehicle up to the trailer to make things simpler and quicker for all involved before going in. I was accosted by an older man, who must have thought I was typical Pueblo area scum and I was a trailer thief or something? He was curt and abrasive, and made the choice to talk down to me like as if I were a child. After trying to sooth his ego, we went inside and he doubled down with the attitude problem. I understand people have bad days, but you're supposed to rise above that and be professional. In the end, the first guy calmed down a bit and I think we were good at that point. However, later when returning the trailer, a different older man came out and took over unhooking me, because apparently the fact that I'm a Class A CDL holder and a law enforcement officer must mean I'm completely inept? He could have offered assistance to see if i needed any, but he pushed his way in. I understand they deal with educationally challenged folks daily, but proper approach is everything. Not all customers are incompetent. Don't come sideways at people just because you want to prove how much of a man you are. I know as people get older, and their relevence starts fading, some try really hard to establish their importance and dominance at all costs. Men who are controlled by their feelings, who are petty and confrontational have a tough time dealing with people in a customer service setting. These two gentlemen need some professionalism refresher training. Thankfully, a polite and professional woman named Nika decided to step in and finish our return transaction. I will come here again. Sadly the turn over is rather high. I can almost guarantee none of these people will be working here in a few months.
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November 2023 by John B.
The professionalism needs work at this location. I rented a trailer today. I backed my vehicle up to the trailer to make things simpler and quicker for all involved before going in. I was accosted by an older man, who must have thought I was typical Pueblo area scum and I was a trailer thief or something? He was curt and abrasive, and made the choice to talk down to me like as if I were a child. After trying to sooth his ego, we went inside and he doubled down with the attitude problem. I understand people have bad days, but you're supposed to rise above that and be professional. In the end, the first guy calmed down a bit and I think we were good at that point. However, later when returning the trailer, a different older man came out and took over unhooking me, because apparently the fact that I'm a Class A CDL holder and law enforcement, I must be completely inept? He could have offered to see if I had it, but he pushed his way in and started talking trash under his breath. His friend must have told him about earlier. Petty older men who are controlled by their emotions have a tough time in a customer service setting, especially as they get up in the years and their relevence in their peer groups starts fading. Luckily, a female staff named Nika came out and stopped his unprofessionalism, and finished our return transaction. These gentleman need refresher training. I shouldn't be too concerned, the turn over at this location is high... none of them will likely be there in 6 months.
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October 2023 by Jeremy Upton
I'm quite shocked to see the 2.8* average rating for this location. My experience here was 5* in every possible way. Both employees went above and beyond! As well as the area manager. To the point I was happy while waiting on the running lights output for the trailer was fixed on the truck itself. Stellar team, thanks again!
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October 2023 by Ron Sisko
I don't come from a history of great experiences with U-Haul but the staff at this location is especially friendly, patient, helpful, and understanding. I would single Jay out in particular as a person I'm particularly happy to have encountered, but everyone I interacted with today was great.I can't believe I'm saying this about a U-Haul location but... I'd come back.
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September 2023 by Randall Pocius
I ordered a hitch at the U-Haul store on Carruth Ct. in Pueblo for my car August 2023. At the desk I said that I need a 2” receiver type hitch. I told the person at the desk that it was for a bike rack. She said, “Okay” and said nothing more. She scheduled me to have it installed August 29 when the hitch would arrive. I went in the day it was to be installed and pointedly asked (before installation of the hitch) the person at the desk if it was the 2” receiver hitch and he said, “yeah, yeah”. It was installed, but it was a 1 ¼” receiver hitch! I was told by the installer after the fact, that 1 ¼” receivers are the standard when installed on a car—okay, I get that, but the person taking the order should have told me that when I ordered it and the person at the desk on the day of installation should have told me the same thing when I asked him if it was a 2”. I talked to the manager (Josh) the next day and explained the situation and only hoped to make him aware of the lack of knowledge and communication that I had with his staff. Josh assumed a defensive posture when I mentioned that I asked the person at the computer if it was a 2” receiver hitch. Josh said he was there at that time and said that I did not ask about the 2” hitch before it was installed when in fact, I was emphatic about asking if it was a 2”. Josh was basically calling me a liar! I had to buy an adapter for my hitch to fit the bike rack. I am frustrated that the people behind the counter didn’t know their products and didn’t communicate well that my only option was a 1 ¼” hitch. The manager’s defensive attitude when approached by a customer with a concern or complaint does not reflect good customer service. He never acknowledged my concern for the lack of correct information received regarding the hitch size, or the experience that I had at his store. I did not scream or yell and was very polite, but I came away thinking that I will never again set foot at the Pueblo U-Haul on Carruth Ct.
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July 2023 by Kemosabe Sean
Been there twice this last week for moving my mom. Facility and trucks are pretty much spotless. Great customer service from rep George too. Didn’t have a reservation the first time but he was very patient with me and helped me through it. A week later I come back to pick up a reserved truck and the guy is there at 6AM putting the work in cleaning trucks. Overall great experience.
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July 2023 by Google user
Been there twice this last week for moving my mom. Facility and trucks are pretty much spotless. Great customer service from rep George too. Didn’t have a reservation the first time but he was very patient with me and helped me through it. A week later I come back to pick up a reserved truck and the guy is there at 6AM putting the work in cleaning trucks. Overall great experience.
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June 2023 by Andris Strickland (Charles)
I reserved a truck under my nameI get there and they tell me they have nothing under my name
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May 2023 by Dustin R.
Happy to provide receipts! These guys are the absolute best U-haul in Pueblo maybe even the state ( I deal with U-haul on a near-daily basis) ! I know that I can always depend on them any time I need a truck or need to make arrangements for uboxes!
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February 2023 by Alan Bales
We had an amazing customer service agent on our latest rental. The young lady's name is Jay. She is amazing!! She went above and beyond the norm in every area of her job. She was kind, considerate and very knowledgeable. She made sure we were very satisfied and that the equipment was hooked up properly and ready to tow. On return, she was there again. We got the same level of exceptional customer care!! The world could use a bunch more Jay's!!
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December 2022 by Colorado Rap
Never again workers are clowns no communication, customer service I’ll never do business with these people again
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November 2022 by Chris Skinner
We rented a truck and trailer from a location in Colorado Springs on a long distance one way out of Colorado. The trailer had a blow out about an hour after pick up, far enough outside of town to were none of the "free lance maintenance techs" wanted to replace the tire. This uhaul location was absolutely no help, but did let me know that they had a tire on the shelf for this trailer. They said something about once under contract they couldnt touch it. My disabled father was on the side of the road for 6 hours waiting from someone to show up. This is after I paid the extra $120 for insurance and coverage. There is absolutely no excuse for this.
