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September 2025 by Vicente Cruz
Came in two separate times and both times have waited over 2 hours to get helped. From both experiences I would say they are short staffed, but don’t see a hiring sign so who knows.
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September 2025 by Ben Anderson
Waited for an hour and a half to get one question answered about billing at this location. In general, the Xfinity app is impossible to navigate/ doesn’t load half the time, and phone service/customer service is not great.
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September 2025 by jake gardner
This company is bs all i need is a bracket for my outdoor camera and they cant provide it ...was told to go to homedepot or lowes a place that dont have anything to do with xfinity 1 pissed off customer!!!
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September 2025 by AIS Medicare
Our Comcast internet and phone service has gone down at least once a day for 3 weeks in a row - some days it is 5 to 10 times. I have tried to call Comcast and chat with them online - we get excuses, they blame local contractors, no time frame as to when it will be resolved, no account credit, nothing - just excuses. I am now looking for options for reliable service through another provider. This is all tied to an upgrade they did 3 weeks ago and has been a nightmare since.
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September 2025 by James Beecher
About 3 weeks ago they did maintenance in the neighborhood to “improve internet service.’ Since then, our internet goes down at least 10 times per day. Tried calling and you can’t get to an actual person. Looking for other options now. Stay away from them if you can.
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September 2025 by David McKinsey
Called lost saved and scheduled programs called spent 20 minutes instead taking care of problem kept try to sell me stuff he hung up next guy over hour same thing finally I said yes and guess what my service was restored now can you tell me why so long could have repaired it in 10 minutes
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September 2025 by Lawrence Trujillo
They have the worst customer service in store.. its a joke.. the people that work there don't smile they look miserable. The system in the store sucks.. buy online.. the store sucks in pueblo...
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August 2025 by Amy Hotzel
Customer service was good, however if all you need to do is cancel it wouldn't come in to do it! Do it online.
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August 2025 by Clint
Internet sucks. Do yourself a favor and turn it off and save 130$ bucks a month.
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August 2025 by Russell Pearson
We are a small business in Pueblo Colorado. We use the residential for our home internet and it's $50 a month. If you have a small business it's 170 a month for way slower Worse internet. After 2 yrs is our bill tripled with no one saying a word to us about it. I figured it out 8 months later we were paying 170 a month. When I called to cancel our service with them because I finally found someone who would put in a special internet for us so that we can get a lower rate. The gentleman I spoke to during the call to cancel our internet with them promised me the moon and stars got me to change my cell phone service over to them as well by saying that we would get $200 Visa gift cards per line so a total of $600 in Visa gift cards after a month of service so we had three lines moved over to their cell phone service as well as internet. I was factoring this in as part of the payment for this service. We are a struggling small business and every penny counts. 3 months later I've been calling and emailing with Christian who I have proof he promised us this in writing finally tells me that he had it wrong. We don't qualify for the $200 gift cards but he's going to credit our account and I told him/reminded/verified several times you know this really meant a lot to us this is why we didn't cancel this is kind of our whole reason for even staying with you guys. So he promised me that he will credit our account that's all he can do. So I remind him it would be a total of $600 of credit . Nothing happens I wait another month write him again I said hey you promised that you would credit our account nothing happened then he finally credits our account and he's so proud of himself and emails me back and it's for $100. This company is a scam. I was just commision. Now he wont answer me at all and no one can help me when i call. BBB and anyone who will listen will now hear my story. Im so disappointed and couldn't afford to not have what he promised. I have so many more complaints . This company does Shady stuff like raise your bill without telling you because it's on auto pay cuz you save $10 a month and then it triples and no one tells you so if you don't watch your bank account close enough you get ripped off for 8 months without your knowledge. This is a huge deal to me and I signed a contract with them like an idiot knowing it was too good to be true so now we are stuck with a huge bill no credit even as close to the amount that we were promised no Visa gift cards nothing it was all a ruse. 100 doesn't even give us 1 month free. What a scam.
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August 2025 by Cara Kennedy
Staff is rude..run u through really fast way over priced for wat u get
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August 2025 by Tomas Arellanes
Long wait times very long.
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August 2025 by Rosalie Hendricks
Does not even deserve a star. I tried to get service in May. Didn’t work Canceled within days as they wanted100 to installment tho ads say free. I have NO service but have been billed various charges for months. HORRIBLE UNBELIEVABLE business practices.
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August 2025 by tim rizo
Worst internet provider, hidden fees and bogus charges with random blackouts, would not recommend
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July 2025 by Gabrielle Rice
I am not one to write bad reviews ever, however I have been trying to fix my service issue all day regarding my bill. I missed a payment by mistake in June and I SHOULD have had autopay set up, because I set it up. For some reason it turned off, and now my bill is $400 that I can’t pay on the spot, and need an extension/installment plan because with the cost of living, I am completely broke (and I have a reasonable paying job, which tells you that much). And get this, signed up for the plan that is $80-$90 a month (of course with additional usage fees). So how is it $400 for one missed payment?!!! You’re telling me that you see your client didn’t pay their bill and most cases because no one can afford $400 these days, you add more fees to swamp us more??? But anyways, I was not feeling like sitting on the phone for hours waiting to talk to someone, I tried utilizing a virtual agent to help. At first I thought we were getting somewhere but then they kept trying to talk me into all these deals and beating around the bush, I felt like they were trying to scam me honestly. I kept getting text notifs about a security code which I didn’t need to use, I also found that suspicious. I also found when you try and download the message transcript, it mysteriously isn’t able to download???? I hope Xfinity knows the kind of people they have in their “help centers”. And yes, this was through my app on Xfinity. Need better customer service. Don’t use the live agent and risk people that are likely not even in USA to trust with your account, I’m worried now that my accounts are going to get hacked. It was completely inappropriate and freaked me out that they KNEW what phone service I was using. Get it together Xfinity. 😬
