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December 2023 by Cory Hohn
The manager Delores is great! Professional and kind. I could not say how amazing she is. Good at business. She is just the bestShe is the best because She doesn't call people from her cell phone off company time to talk about a bill like her recent employees. She doesn't do that because it is an invasion of my privacy for you to use my cell number in your personal phone to talk about a bill after you are closed, and extreamly inappropriate. That is why there is a company phone. And if you dont want me to screen your calls, stop doing it to me. I don't care what my status is, my phone number is not for you to use out of that store. Not on a personal cell. Next time I get a cell phone call from anyone there I will be filing a complaint with corporate. Now I will absolutely hang up if it is not Delores.
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November 2023 by Baneza Andrades Vargas (Bané)
Absolutely awful and shady. Will harass you by phone and send delivery drivers to harass in person. Specifically, if you have the membership that still doesn't work.Today I just had it. Was at work and doing other errands, when I get a call from my mom saying that a stranger just went into my ROOM with my kids inside without our permission! Obviously, I called the cops because a stranger went in without my permission. They didn't let me know that someone was going there today. Otherwise I would make arrangements and my kids wouldn't be dealing with this situation.They would often start calling 10 days prior to due date. It also appears that I have been charged 2 late fees every month since beginning of contract and that my membership was a boogus. When you need that month grace they will use that against you! Original contracted due date was 15th of the month.....now shows 1st on both accounts.REALLY AVOID AT ALL COSTS!!!!! In the end I will end up paying about $5000 for about $2000 worth of merchandise.
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June 2023 by Corie Desotel
If you buy anything from here good luck getting it fixed, they screen your calls when you try to get ahold of them and when you go into their store the manager hides in the back and doesn’t want to talk to you about it. All together a bad experience, we will not be using them anymore. Know of several other customers getting the same treatment!
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June 2023 by Anthony Orttel
Purchased a washer and dryer set. The communication through the whole process was on point and they were a great company to work with. They are easy to get ahold of, and are extremely professional. I highly recommend!
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March 2023 by Scott & Myrna Raymer
Dolores is the greatest Store Manager with a superior team of employees. She goes out of her way to help people and makes sure they are happy with their products.
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September 2022 by Nathan Elliott
They were very early before 8am on a Saturday no less, had I actually ordered from them I'd have been happy to be woken up..
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April 2022 by Jose Rodriguez
Great service, terrific staff. Excellent management lead by Dolores. The team was there for me every step of the way. Absolutely will recommend my friends and family to do business with Arrons. 5 of 5 stars !!!
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April 2022 by Wayne
They have taken care of my furniture needs many times.
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February 2022 by Angelique Braatz
Delores and Wendy are the absolute best managers I have ever purchased anything from, their customer service is outstanding, fabulous, fantastic, and so very many other wonderful descriptive words I wish I could think of right this moment. I have had a trying couple of years as I'm sure many of you have and they have never questioned me or belittled me, they have even been unpaid therapist, without even expecting it at a moments notice during a phone call. I've never felt more like a person who mattered than I have as a customer of Delores, Wendy and Aaron's.
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September 2021 by Max Brewer (max768)
Very kind staff! They helped me find what I was looking for and they were just outstandingly nice! There were 3 employees there this morning but I can't remember any of their names. ?
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August 2021 by Shasta Girouard
The first time I rented from Aaron's was awesome, I returned for a new contract right after paying my last 1 just to have them tell me I can't rent because I moved and my address on my license doesn't match where it going to be. Completely ridiculous and I will not be returning or recommending them to anyone.
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June 2021 by Giana Rosa Giarrusso
I wish I could give 0 stars. They really deserve negative. Do not get furniture from this company. Our apartment is BRAND new, no one lived here before us. The furniture got to the apt weeks before we did. Upon arrival we started finding bugs (for the first time ever). I honestly have never seen a bedbug before and thought it was a woodland tick. After finding many and my partner and I waking up with bites all over us we knew this was something more. Aarons has knowingly made us live with these bugs and will not be getting someone out until tomorrow to only do a consultation. Not only that but they are accusing us of being the culprits for the bugs when they have MULTIPLE reviews of bedbugs coming from their warehouse. I am honestly having a nervous breakdown over this. I am distraught and I am disgusted at how they are handling this.
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December 2020 by Billy Thompson
I have leased almost every piece of furniture through Aaron's Craig, CO/Rifle, CO for going on about 6-7 years now. Tv's, 2 couch sets, bedroom set, washer & dryer.Yes, you pay more in the long run for your purchase but when you live paycheck to paycheck, in my opinion it's so much easier. I've never had any problems with staff at any level & always recommend to friends. Thank you for the great service through the years & continue the great job.
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October 2020 by Max Brewer
Very kind staff! They helped me find what I was looking for and they were just outstandingly nice! There were 3 employees there this morning but I can't remember any of their names. ?
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October 2020 by Randi Burkhart
Best group of Aarons employees ever john and Devin are very professional and prompt took a ton of care making sure that they have set up to expectations and kept a clean and professional environment we enjoy going in to the store and getting prompt and reliable service thank you for everything y'all do
