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November 2023 by SpaceBound Beats
AVOID AT ALL COST!!! I went in on Thursday 16, 2023 and the employee was literally about to fight a customer because the customer was upset that there was no explanation as to why his sale was denied. Employees are usually on the phone and won't bother, even saying a simple hello, they tend to have their wireless earbuds on and it's very rare to get their full attention when you need something, if you do get their attention, they usually act like you just ruined their entire day because they had to pause their oh so important conversation (how can someone be on the phone every shift for the entire shift anyway. Aren't you supposed to be tending to customers, inventory and store cleanliness?). I seriously don't understand how 7-Eleven corporate still hasn't replaced this location's current management after all these years of the same. Terrible customer service (when you can even get it), rude employees and good luck getting a question answered if they even understand you, not trying to be a jerk, it's just extremely frustrating when you can't understand an employee and they can't understand you in the event of a problem. There are plenty of other locations to choose from where you will get far better service, like the location on Federal and Hampden, literally just up the street.
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November 2023 by Sarah Cannon
Guy at the counter tried to rob me of over $7, went into get 4 steak and cheese Tequilatos. Luckily my boyfriend who works at a 7,-eleven went into get money back cause 4 of them is not $12. Crooked people here. Right by military housing. Wow.
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November 2023 by Antonio Alfaro
The store is dirty workers are rude. I wouldn't give them any business. They don't have what you need for a convenience store. I know it's a 7-11, a random stop, but I would avoid it if you can.
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November 2023 by 24-7 Services LLC
Sunh See is a excellent employee every night he brings me joy to go to this 711 very nice employee and very happy thank you.
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November 2023 by Mister Two
Not participating in Veterans Day promotion . Not speaking English either.
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July 2023 by Jed A
It's a 7-11.
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February 2023 by Alison K.
So rude. that little woman clearly has no concept of how to treat a customer even if you have decided you don't like them. she made a passive aggressive comment about me because Im in a rush and I needed to get out. she says "patience is a virtue". like she Confucious. i said I'll take my business elsewhere and she clapped! literally applauded losing business. I wonder how the owners feel. there are a million of these around. avoid this one when that gnome is in duty.
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November 2022 by Nata V.
The restroom had no toilet paper neither soap. How do employees clean their hands????
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October 2022 by Trevor Seigh
Hot food is rarely fresh. Customer service is practically nonexistent. Coffee equipment tastes like it's never cleaned. Work right by this location and have to be desperate to go there.
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May 2022 by J Z
I appreciate the cleanliness of the restroom and also the help I was given in how to operate the espresso machine and the fact that they even have an espresso machine!! Nice clean store that’s open 24 hrs.
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April 2022 by Nicole Dieu
RUN AWAY!! I've gone to this location for years and I've never been so insulted by an employee in my life. Can't give a name since they never wear name tags. I paid for my stuff and then got accused of grabbing part of the payment as I put my wallet in my purse and MADE ME show him my purse contents. I watched him grab the money as he collected his books while I paid the difference with my card. Then accused me of lying. Not the treatment people deserve when it's all on camera.
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March 2022 by Peter Potatoes
Good God, who's your new guy. Relax, you work as a 7/11 cashier, you're not that cool. Put your phone down, stop ignoring people or giving out a huff when asked something. The last guy was weird, this is some owner's relative who couldn't make it in life. Both terrible. Like others say, just go down one exit to Federal.
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January 2022 by Nick K
Phenomenal! I've been coming here every morning for the last 2 years and I won't go anywhere else. Everyone is always friendly, and super helpful. And They are constantly trying to improve the store.
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December 2021 by Nick K.
Phenomenal! I've been coming here every morning for the last 2 years and I won't go anywhere else for my morning pick me up. Everyone is always friendly, and super helpful. And They are constantly trying to improve the store.
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September 2021 by June Schumacher
This 7/11 doesn’t even deserve 1 star. It’s a poorly run store with zero customer service. They do get 5 stars for the rudest employees I have ever met in my life. I will also give it 5 stars for the worse hot food. Yesterday, the guy (tall Rude-man) said the mini tocos were 1/2 hour old. They were as hard as a rock. He said I could not have my money back because I asked for the tocos. (Can’t make this stuff up). And this is not the first time I’ve gotten hard old food or cold items that should have been hot. One summer morning at 6:30 am I got a coffee added some milk and off I went. The milk was bad and had spoiled so I could not drink the coffee. Another time the coffee wasn’t even hot. I went right back in and the guy (different rude-man)said it was hot. It wasn’t. They always claim they just made the item. Not true. Why not be honest with the customer.I used to just think it was just me that thought these people were rude. I now know they’re rude to just about everybody. (See above comments). They also make fun of the customers which is a disgrace. They should go back to wherever they came from. My best advice is just go a 10th of a mile east towards Federal Blvd to that 7/11. All the workers there are very nice and the manager of that store is great!
