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December 2024 by Laura Price
Sad this place has such low stars!! The eye doctor was fabulous and all of the employees are amazing! My whole family went and we had such a fun and fantastic experience! And now we all see better!!!!
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November 2024 by Patrick Loughlin
Wouldn't even run my insurance to see if it covered anything. Trashy employee looked me up and down and decided they didn't take my insurance. Worthless store.
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November 2024 by Cynthia May
DO NOT SHOP HERE:
I went to this location on 11/11/2024 at 5:50PM for an eye exam appointment and to purchase more contacts. The sales associate, Tiff, told me, “We have a sale at the moment; A year supply is $130.” I told her I’ll buy the year supply. There weren’t any signage in regards to this sale, but I trusted her verbal statement.
When I got home, I realized that I only had a 6 month supply. I called the next day on 11/12/2024 to report that I only had a 6 month supply. The receptionist pulled up my account and also CONFIRMED that I was missing boxes from my purchase. The receptionist said she would have the boxes set aside for me. I told her I would pick them up after work.
I had to hurry after work, drive through thick rush-hour traffic, and shuffle my plans for the evening to make the trip. When I got there, Tiff told me it would be $120 for my missing boxes. I reminded her about the sale she told me about the day prior. She stated that she “made a goof” and CONFIRMED that she DID tell me a year supply is $130 the day prior. The best she could offer me to fix the situation was 10% for the other half of my order. 10% doesn’t even cover the gas I used to drive back a second day in a row.
The fact that not one, but TWO employees CONFIRMED that a “year supply was $130” and that I was missing half of my order. I find it UNPROFESSIONAL AND ABSURD that no one thought about giving me a call back about Tiff’s false advertisement. Instead, they just let me waste my time in thick traffic to get there. They have all my information on file to call me back. They admitted they lied about a sale and did nothing to mend the situation.
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November 2024 by Ariana Maes
Staff is extremely rude and needs an attitude check. I never received notification that my glasses were ready so I called to check on them and the lady who answered the phone sounds like she couldn’t be any less interested in trying to help me. She told me to “hold on” as I’m spelling out my name for her, then after I say thank you she says “k bye”. I am sorry if you’re not satisfied with your job, but PLEASE don’t take it out on the customer. Distasteful and weird.
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November 2024 by Jaz C
This location was the best one l've ever been to!
Everyone was so kind and helpful! Tiffany was amazing and went above and beyond to help me, my prescription is super high so my glasses were expensive but she came up with so many different options to help stay in my budget! Couldn't give her a better review! She needs a raise!!
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October 2024 by Eni Marie
I wouldn’t recommend America’s Best Sheridan to anyone even if it was free. Save yourself the trouble. The staff needs an attitude adjustment and customer service classes. It’s worth it to travel somewhere else for service just not here.
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October 2024 by Xoos X
All of their staff is rude. Poor customer service. I wouldn’t recommend this Sheridan location to anyone.
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October 2024 by Cristian Villa-Aldaco
By far the best experience at the eye doctors had help from Dr Hellriegel and Samantha in the front were THE MOST helpful gave me all the information I never received at any of my other appointments with this same company. Very impressed with the way me and my twin brother were treated. Friendly staff all the way around!
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October 2024 by Belen Loza
I’m not one to ever post reviews but the WILD lack of professionalism and competence deserves a review. Ranging from the doctor who I could tell didn’t give me a correct prescription (I’ve had contacts/lenses for 15 years) to the front desk people who misplaced my prescription to other front desk people who give me incorrect information when I followed up. There’s been incompetence top down at this location and what should’ve been a simple process has stretched out frustratingly long
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September 2024 by Ender Taylor
Excellent service!
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September 2024 by Callie McCarthy
the people who answer the phone are so rude and unbelievably unhelpful. i had returned a set of contacts and they took forever to reset my instance and made sure to be rude each time. I am 100% taking my business elsewhere and suggest you do too. the blonde eye dr was nice tho
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August 2024 by Noah King
Go to a different location. The employee that handled my frame selection and glasses pick up is a nightmare to deal with. She was utterly condescending during selection and managed to twist both sets of glasses in an ungodly manner during the fitting. This is not my first time getting glasses. I can bend them at home better.
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August 2024 by Abdias Acosta
Very polite, helpful and knowledgeable service.
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August 2024 by Raeane Ramirez
!!TIFFANY!! THE MOST POLITE, WELCOMING EMPLOYEE THAT IVE EVER MET! SHES MOST DEFINITELY GAVE ME THE BEST EXPERIENCE 🫶
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July 2024 by Sam Sedaghat
It was my first time purchasing glasses from this store, and it was an excellent experience! The customer service was outstanding, and the eye exam was accurate. The cost of two pairs of glasses, including the eye exam, was quite affordable even without insurance. I hope they offer more frame options in the future. Highly recommended!
