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November 2023 by wendel einholz
Everyone, from the sales person to the installers, was knowledgeable, professional and most helpful in providing me with all the information I needed to make the best decision as possible on my appliance purchase. I was notified the day before the arrival of the installers, as well as, the morning of the installation as to their time of arrival.Anyone looking for a new appliance with prompt delivery and installation, I would highly recommend the Appliance Factory in Silverthorne.Margaret E
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November 2023 by Hollis Whitson
The sales staff were professional, thorough, and explained everything about the various products. We are so happy they are here in our community!
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July 2023 by Samuel Derewlany
I've used this company several times to buy appliances for our resort. Their service and attention to detail is unbeatable! so much better than lowes...........
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June 2023 by Shari Dorton
Very good experience over-all. Be sure to measure all dimensions of the spot for your new appliance to make sure it fits.
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May 2023 by Shawnie Smith
Curt helped walk us through purchasing all the appliances for our new house and made the process smooth and stress free. The installers were extremely careful, efficient and friendly. Overall amazing experience.
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May 2023 by W B
Noah the manager at the Silverthorn location was excellent. He knew his products. We explained what he wanted and he fulfilled our needs. The prices were great. Delivery was right on time and the guys did an excellent job
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May 2023 by Clayton Mark Turner
Garbage customer service. Uncharge after buying to bring an appliance 3 miles and lie about delivery times. And then call me a liar when calling them on that lie. If you’re open to being charged extra after your original purchase price and being demeaned and treated like you’re lucky to be getting to do business with someone, these are your people. Our entire upgrade of our condo just went to someone else.
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April 2023 by Dylan Fleischer
Very professional. Fast and efficient.
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March 2023 by LB Sand
I Purchased a GE refrigerator from this shop that ended up having issues. The store staff did their best to help and in the end the problem was taken care of by management. I was treated well and with respect throught the whole process and the staff was always polite even when i was obviously frustrated.I will also add that the initial sale was also a 5 star experience with the staff being knowledgeable and helpful.I have edited and upgraded my review in lieu of the formentioned and would shop here again or recommend them to friends, family and community for our appliance needs.
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February 2023 by Shirley Gonerka
Our experience with Appliance Factory was outstanding. They were awesome to deal with from purchase to delivery. They will be our first stop for future appliance needs.
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December 2022 by Sylvia H.
This company has the worst customer service ever! I bought two washer and dryers units from them they charged me for installation and didn't even check to make sure they were installed properly! There team showed up and refused to wear booties or take off their shoes even thought there was mud and snow outside. I called and spoke to there manager Walter and he refused to help in any way! Told me I had to get a hold of LG that it was their issue! Only it wasn't! It's Appliance Service Center issue! No help what so ever! I would never use them.
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October 2022 by Amanda Martinez
I purchased a mattress and a washer from Michael he was great. I gave him my price range and my preferences and he sent me a great variety of choices on both. All I needed to was go in and pick them up it was a very easy process. I will continue to shop with appliance factory. Great people
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September 2022 by Ryan Owen
I’ve shopped here multiple times, from mattress’ to washing machine, and today was my fourth purchase from here, getting a new stove / range.Good group of guys and I will continue to buy my appliances and mattress’ from Appliance Factory in the future!
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August 2022 by Michael Parker
I have purchased from Appliance Factory several times over the past years and have been very satisfied with their products and service. The delivery teams are always professional and polite. Highly recommended!
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April 2022 by Laura Davis
I’ve bought three mattresses here and recommend them highly. Excellent choices, friendly and helpful staff. Excellent customer service. Today when the truck returned to Denver without delivering my mattress, the manager helped to deliver it personally. The distance was short and he loaded it on to my car for the drive. Thanks so much!