-
January 2024 by norma anaya
Terrible costumer service. The old lady with the glasses and that one girl named Jocelyn were being extremely rude even though they were not the ones helping me. The girl Jocelyn has something against my friend and made sure to tell the lady helping me to not cash in my check. Would not recommend coming here at all.
-
October 2023 by Caleb A.
awesome customer servic, was greeted right when i walked through the door and always makes me feel at home. FirstBank is the best bank and always will be
-
November 2022 by Carlos F Abel
Always friendly. Great customer service
-
June 2022 by publi leds
Excellent service, kindness and professionalism by Crystal Reyes and the entire team! we feel very comfortable opening our bank account, we will surely recommend them!
-
December 2021 by Kirill Liakhov
The bankers here have always went above and beyond to meet my personal expectations. I usually deal with Isaiah, and he has been a very pleasant human!
-
August 2021 by Kelly Russo
I want to thank Crystal, Maureen, Tara, and Sarah for the excellent service they provided in helping me open a Trust account and the completion and certifications needed for processing Savings Bonds forms. They turned my stressful task into a pleasant situation for which I am very grateful. Silverthorne First Bank is an outstanding office to do business with.
-
April 2021 by Jon Young
Great 1stBank Branch! Crystal was amazingly friendly and super helpful helping me wire some funds. She deservers one of the big offices in the back!
-
October 2020 by Amber Donaldson
Today my husband and I set up an account with Alex R. He was extremely helpful and friendly while walking us through the process. I have never had such a positive banking experience!
-
February 2020 by Rob S.
Worst bank ever. They will steal your money by holding transactions and maximizing their fees. They are thieves. Go to another bank, do not support these crooks.
-
January 2020 by Tammy H.
Horrible customer service AND comprehension! It is absolutely terrifying that these people are handling other's money! The management staff is extremely rude and unprofessional, however the tellers are great! They literally closed my account with no notice...I literally received a check in the mail with the funds that were in the account...zero explanation and no note attached. I had to call the 24 hour customer service department to find out that they closed my business account. Extremely unprofessional and down right disrespectful! DO NOT BANK HERE!!!!!!!
-
December 2019 by Adam H.
Awful. I want to do a wire transfer and it's like I'm asking something complicated. I've been here for 20 minutes already
-
February 2019 by rodrigo pfeiffer
Great attencion
-
January 2019 by Leo Causland
Been with them since 1983!
-
December 2018 by Rick S.
DO not care about customers! Had accounts with them for 25+ Years. I had two safety deposit boxes and cancelled one. They want to charge me for the year on it $100 even though a) I no longer can use it and b) I can't get it back as they are all rented.
-
June 2018 by Heather C.
An average Colorado bank. I use to bank with them, when my ex and I were together. A lesson learned, keep separate accounts! Most tellers are friendly and helpful. I've lived in Summit going on 15 years so I know many faces and names. They are a larger Colorado bank and admittedly, I hate their fee structure. As the cliche goes, banks are greedy. They do charge a $5 processing fee to cash a check, even if it's from their bank if you don't have an account. Business I guess. I like that drive-thru is open till 6pm. My company does a lot of business with them. Their Silverthorne branch needs some work. They have not had the 1st teller drive-thru opened in over a year. Then last week the 2nd drive-thru was broke. The area leading up to the drive-thru never gets sun so it gets VERY icy in the winter. This bank was also the sponsor bank for Denver 2018 Comic Con. There was a dozen ATM's there. Fees were RIDICULOUS! REMINDER TO SELF, BRING CASH AND PREPARE NEXT TIME!!
