-
June 2024 by Philip Gorski
They took in my vehicle to complete repairs that should’ve taken three weeks. They had my vehicle for three months and each time I called kept telling me they were waiting on a part and I should be able to pick it up next week. Finally went to the shop in person to discover they hadn’t completed any repairs or even ordered the parts necessary to do the work. On top of that they stored my vehicle outside and uncovered during a snowstorm allowing additional damage to the vehicle. This shop is dishonest and not to be trusted. If you don’t believe me just check out the pictures and video.
-
February 2024 by Amanda Jesse
Mitch was very responsive & provided a quick turnaround. 10/10 recommend Silverthorne Auto Body!
-
December 2023 by Edward Jirikils
Poor, unprofessional service. Took my brand-new car in for an estimate. Told he needed 6 weeks to schedule repairs - he’d contact me when ready. Contacted him 7 weeks later and was told he’d taken a bunch of other new jobs. Told me he’d check his schedule and get back to me. Crickets. Changed the insurance assignment to another shop. Wasted two months - not cool.
-
October 2023 by Kirsten Jizi
Friendly and easy to work with! I didn’t get auto body repair done here, but stopped by for another need and they were the only shop in town willing to help. Highly recommend.
-
September 2023 by Zephyr Wazallann
These guys fixed my truck back to perfect.. I can’t thank them enough!!! :)Hands down so thankful and best shop in town.
-
September 2023 by J Charles
Great work! Fair prices! Support local businesses
-
July 2023 by Kevin Burton
They seem nice but don't answer their phone and I've spend 4-5 days trying to get an answer from them as to when they can start working on my car and my Geico estimate and they seem to just drop the ball every time.Part of it is maybe modernize the way you take inbound customers.It seems easier to just drive to the Toyota dealership in Denver.
-
June 2023 by Daniela W.
Excellent service. I highly recommended. Fair pricing and on time service. I will use them again and refer friends.
-
May 2023 by Clark Schiring
Called to have my car looked at for fender bender front end damage 5/3/23, Mitch asked me to email the insurance estimate, and bring the car in to evaluate in-person, which I did the next morning. Mitch looked it over and, not surprisingly, had some issues to go over with the insurance adjuster. Fine, of course. But since that day he has come up with every excuse to get me off the phone when I call and has not returned a call once. It has been almost 3 weeks as of the time of this writing. The last time I called, he told me that he had to call me back because he was "in the middle of doing payroll"...then didn't. Completely unacceptable. That's a good illustration of the customer service of this shop, in my experience, right there. Very disappointing, especially because this business was recommended from another local small business, with whom I will be sharing my experience. I understand this place has been around since the 1970s, they must really be doing quality work if they're able to survive with this level of customer service.
-
May 2023 by John Janecyk
DO NOT BRING YOUR CAR HERE. The owner and staff are completely incompetent. Don’t believe the fake good reviews. Take your car elsewhere. AVOID AT ALL COSTS
-
March 2023 by Ratified 1788 Inc
2 months to get the car in, 42 days in the shop though we had all parts in, a through assessment wasn’t done (I guess even though I brought in by the 1st week the accident occurred). Said would take 2 weeks at that mark I was about to pick up and nope something else then something else. $3800 over quoted amount, 31 business days they had it, 42hrs of work total, it was always something, and about 10 times when I was told he would call he simply wouldn’t. If anything happens to car now I very much hesitate bringing it back. 42 days without a car borrowing and so much hassles and communication issues. To say this is just the world right now is not customer service. I knew the original owner of this establishment and im not happy with what occurred. He did try and make the final few days right with a rental car paid for and $100 for me having to come back after 2 things weren’t done on my supposed final pick up. Guys I get no one wants to work or whatever all the short staff but it shouldn’t occur like this. When my car is next in line and all parts are in my car should be worked on for the 42hrs till it’s done - that would have gotten it done in the quoted 2 week time period. They didn’t think at all how all this affected me. Honestly I was very uncomfortable sitting in the office the last day thinking God I hope nothing bad was done to my car cause I was very vocal about this whole thing and still am. Y’all deserve to know. I really hope they turn things around. If I had to fully rent a car it would have cost me an additional $1900 to do so.
-
March 2023 by Bonnie Shepard
We got estimates to repair some front end damage to our Jeep from Silverthorne Auto Body ("SAB") and another local auto body shop here in Silverthorne. SAB's quote was significantly less and they said they could do it in a shorter amount of time. The other company said their quote could go up as much as $1,000 or more once they took off the front fender and they could not say if it would take 4 days or over a week!!! I am so happy to say that SAB did great quality work, stuck to their quote, and ran a couple of days over, but Mitch stayed in touch with me the entire time about the delay. I would highly, highly recommend SAB for any of your autobody repair needs in Summit County!!! Thanks SAB!!!!Service: Body & Trim
-
September 2022 by Robert Henson
Nice people and efficient.
-
July 2022 by Harrison L.
After ordering a new side mirror, I was told it was painted and ready for installation, I went to drop off my car. Upon arrival the techs let me know that they messed up and painted my mirror the wrong color. That's fine, stuff happens. I go the next week to get it installed and they managed to leave a scratch on my car in the 1.5hr I left my car unattended. No discount for the wrong paint, and now my "new"mirror is still red from the first paint job on the edges. Overall very unhappy with my experience, would not recommend this shop, take your car down to denver.
-
June 2022 by Joseph Gajewski
This team saved my bacon today! Called Mitch and explained my 4yr old used a rock on a loaner car to express her inner artist. He had me scheduled the next day and Chris was able to erase any trace of the damage inflicted. Thanks again for your awesome service and expertise!Service: Body & Trim
