-
February 2024 by Bill Z.
I've been renting from Virgin Island for 30 years and have referred dozens of friends. Their service has gone down hill on my last 2 visits and I will never use them again. Last week a good friend of mine rented skis for his 11 year old son. When we got to the mountain, we realized the boots were never fitted to the bindings. The boots were larger than the bindings and my friend and his son had to miss the entire first day of skiing. The basic quality control of every ski rental where each boot is popped into the bindings to confirm proper setting never took place. This could have lead to a very serious injury. The staff didn't really show much concern. They refunded the boys rental fee, but weren't too concerned about the safety issue or the fact that about $250 of lift tickets were wasted. Until something changes at that shop, I wouldn't risk your safety with their service.
-
April 2023 by Margarita Castañeda
We had the best experience at this store. Friendliest staff ever! Chris was awesome! It was my family’s first time snowboarding and he talked us through the basics, gave us great tips and helped us choose the gear that would fit us best! Would definitely recommend!
-
April 2023 by Cheris Kline
Scott is the man and I am so thankful for his assistance! I went skiing with my two year old and he expertly fit her for equipment and made the experience very hassle-free. Scott has gained a loyal customer!
-
April 2023 by daniel kozhukharenko
!!!READ THIS BEFORE BOOKING!!Looking for the most affordable ski rentals and would also like to break your legs on the way down? Stop on by without hesitation.Had two missing screws and the two others were loose. (Video attached)If I hadn’t noticed in be in a cast by now.Came by the next day and the manager didn’t seem to care a bit. Offered the give me a free day rental for the next day, ridiculous.. I didn’t bother to come back. All the other guys with me who rented here only had issues. Do yourself a favor and go someplace else.
-
March 2023 by Michael S
Just arrived in town for a weekend of skiing and one person in our group forgot to pack ski poles. Walked into Virgin Islands and asked to rent just ski poles. They were super cool and told us to just grab poles and bring them back when finished. A small act of kindness like that will make us customers on our next trip and we'll tell friends to rent from Virgin Islands.
-
March 2023 by John Paul Miller
I had an excellent rental experience at Virgin Islands. Scott was extremely helpful in helping me pick out the right ski equipment for me. The quality of the rentals compared to the price is unmatched. I highly recommend Virgin Islands for your rental needs.
-
March 2023 by B M
We had an incredible experience here! Felicity was the reason we loved it, she could not have been more kind, knowledgable, and patient. She waxed and sharpened a pair of skis for us and it was the best tuning job I’ve ever had. We will definitely be back!
-
March 2023 by Jon Burg
Scott and the crew are by far “best in town”. Just arrived from FL. My buddy got his ski rentals while I waited on my snowboard tune up. In and out lightning fast! Great service. Great prices. Thank you Scott !!!
-
March 2023 by Aubrey D.
Scott was super helpful and really nice! I will definitely go back to Virgin Island Ski Rentals!!!
-
March 2023 by S382ADalexg
The website is difficult to manage. You must make a reservation before arriving. But the reservation does not actually guarantee that they will have skis for you.
-
March 2023 by Aaron B
SNOWBOARDERS BEWARE. This rental shop was recommended to me by a friend who skis, and the prices and service were great as expected. When leaving with my rented board and boots a friend and I were so impressed with the service that we wrote a 5 star review which I have left below. Unfortunately, the equipment we rented gave our group multiple issues, and by the time our 3 day trip was over we had all come back and exchanged and returned gear that was either poorly fit to us, or damaged/worn out. Personally, I lost nearly an entire day on the slopes when the bindings stopped tightening correctly. This was particularly frustrating because I had already asked to have them replaced the night before and they "adjusted" them instead. The sole renting skiier in our group did not have issues, and the last time I visited the shop to return my gear I noticed they had ZERO snow boarding equipment displayed. I took a poll of our group, and realized that of the 5 associates we worked with only 1 had ever been snow boarding before. The one associate who had gone boarding set us up with what was easily the most reliable and best performing board we rented, but this was only after returning to replace the first attempt. I personally went to another shop at the slope for the last day and paid over 2x what Virgin Islands charged, but would pay the extra in an instant all over again.Virgin Islands did issue me a refund for the day lost due to binding failure. They were very easy to work with, the equipment and staff experience mix let them down though.ORIGINAL TEXT:Scott was amazing! I had my own boots and Scott swapped a few pairs of bindings to make sure the fit perfectly! Would highly recommend!
-
March 2023 by Martin Johnson
I love renting my skis here. I have been renting here for 28 years. This year the number of people in my family group renting is 13. I have a good experience renting at Virgin Islands every time. I like the speed. They get us going quickly. They take really good care of the kids. The equipment is great . I have also purchased several things over the years here in addition to renting. Pricing is affordable . Drop off after renting is fast and easy. I own all my own gear, but I choose to rent here instead because I’d rather rent their stuff than bring my own on the plane because it’s actually pretty inexpensive.
-
March 2023 by Kathryn Davis
The best service in the Keystone area and the prices can’t be beat! Scott was so kind and knew exactly what gear we were after to ski Keystone. The equipment was in great shape and the customer service was unbeatable. There was no wait or hassle, you can pre-reserve online. We use Virgin Islands every year and will continue to do so every time we visit the area.
-
March 2023 by Kirill Liakhov
I ended up breaking a snowboard almost to an irreparable state. It took 9 different ski shops to tell me that it couldn't be fixed. After bringing it to Virgins Island Ski Rentals, I was proved otherwise!Scott, their ski mechanic is a wizard! My edge was completely destroyed, as well as the integrity of the board, and Scott went out of his way to fix something nearly impossible to repair.Best part of all, I drove from Winter Park to get this fixed. I would gladly drive another hour and a half to get my board fixed again if need be, and Scott was very pleasant!The only ski shop I'll use from now on in Colorado.Extremely impressed! Ten out of five stars on this review.
-
March 2023 by Osama Hamdi
Awesome service! Scott, Luke, and Rodger were amazing. Super friendly and helpful. They set us up with our snowboards and gear very quickly and everything was great quality! Definitely renting out from here again!
