The Xfinity Store by Comcast receives positive feedback for its helpful and professional staff. Customers highlight staff members like Seth, Giovanni, Kyle, and Shane for their excellent service, patience, and willingness to stay late to resolve complex issues, ensuring customers leave satisfied. Many reviews mention quick and efficient service, with some customers able to get their devices and accounts set up in minutes. The store is praised for its wide selection of mobile phones and service packages, often outperforming other providers. Customers also appreciate the in-store support, even in difficult situations such as service delays or account problems. However, some mention frustrations with phone trade-in processes, noting difficulty in getting phones sent for credit and challenges reaching the company responsible for those services. Overall, the store is viewed as a professional, customer-oriented place that provides helpful solutions and quality service, with staff willing to go above and beyond to assist customers.
Great experience at this store. Very attentive staff and Kyle was extremely helpful
November 2025
In-store experiences have been excellent despite service delays in my halfway underground apartment. You can get mobile/cell phones and service packages here beyond other providers.
October 2025
Had a few issues with set up went down to the store today and Kyle worked out my account and had us up and running in 10 minutes! I had an excellent experience with the entire team at the store. They are very professional and Customer Service oriented! Thank you for the great experience!
