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March 2024 by Allyson Barton
I booked my stay at the end of January for mid-April travel dates. My husband got a notification that he had to go on an unexpected work trip, and we were not going to be available to make our reservation. I contacted the property as soon as I was aware of his schedule change, nearly 3.5 weeks before my reservation date, in order to cancel. I was still charged 50% of my reservation cost, despite the fact that my cancellation was so far in advance and due to circumstances outside of my control. I never got the opportunity to actually stay at this hotel, but based on their customer service, I will not be making a repeat reservation. I could understand if I was canceling with a week or less notice, but nearly a month gives you plenty of time to re book the room, and there is no cost loss by my reservation being cancelled so far in advance. The unwillingness of the hotel to work with patrons when circumstances outside their control affect travel plans is rather shocking. I was looking forward to pur stay, based on the other reviews, but after this experience, I will spend my money elsewhere.
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January 2024 by Tom Lewis
Room was exceptionally small (western). You could fit a queen bed and a small night stand table in it. Bed was terrible, had no spring left to it. Room was clean, and tidy, on par with a Marriott. Don't bother calling because nobody will answer and VM is not setup. Basically this is an Airbnb operation.
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January 2024 by Juan Loewen
Great service, very clean, amazing view!
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January 2024 by Blue Heron the Rapper
The rooms were extremely overpriced, tiny, and cramped there's literally nobody here if you need anything, $200 a night for a one bed room when you could go stay at the Avon hotel across the street for 130 a night for three beds, there is an old-timey restaurant underneath it but it's closed down so you look at the website and the internet about this hotel and it says it has a old timey restaurant underneath it but it's actually closed down
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October 2023 by Becky709
Stayed Sept. 2023, rooms have been renovated, very clean, bed comfortable, and balcony was a nice plus. Would definitely stay again. We had an unexpected maintenance issue late evening. All maintenance and parts places were closed. Owner was more than fair for our inconvenience.
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October 2023 by 48PEPSI
Had high hopes for a fun and different experience in this hotel with character. One of the two beds was great. The other sloped enough to be noticeable when trying to sleep. Probably due to the floor and easily remedied. The room was clean but the experience ruined by a dirty mildewed shower curtain..also easily remedied. We were contacted at 9:15 with a noise complaint. We were having normal quiet conversation and had the tv on low with captioning. The hotel rules state quiet after 10 pm so that was a bit annoying. We won’t return
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September 2023 by Jordan Lannuier
Room was very clean, service was prompt. Excellent stay for sure!
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May 2023 by Jim Single
at this time for this year I've not stayed at the Bent Elbow. "But I have before" our group does have every room booked for May 6th. 2023, the OWNER needs to contact me ASAP.. Two hundred and forty five dollars a night is not what you advertised.. everything could change if I'm contactedjim. yes $245 per night..... not $90 as advertised.. 4/30/20235/1/23. your telling me the local tax n fees are twice the room cost? I assure you the public is not aware of the extra cost. I've stayed with you before and was not the case. I'm contacting the better business in Silverton.. To complain. the other 5 will also be following suit. How come the others don't have the same fee?I spoke with the booking agency 5/1/23 I was informed there is a $95 cleaning fee. My advice, look at other place's in Silverton. Also, there is a large fee if canceling within 30 day's.. Please, read the small print. A booking agency is handing the bookings, not the owner.5/5/23 4:16 pm mountain time.you fb me to see if you could help just give you my number. I did, you have it. nothing in 6 hours. we check in tomorrow, 5/6/23we here, no restaurant no bar. nothing.Rooms: almost three times the advertise price
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May 2023 by Freedom45021799625
very misleading, they advertise one price then add 95 dollar cleaning fee. I stayed there. they advertise 80 to 90 dollars a night.. I and six others paid $244, 90.. I've stayed here for years never again. see picture of price... DON'T BE FOOLED
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April 2023 by Lucas Porter
Not a hotel. These are essentially condos that get rented out by a third party called Vacasa, which is absolutely terrible. Really zero stars on service for booking. My wife and I had planned a trip to Silverton to ski last week but due to storms both roads to Silverton were closed. We stayed in Durango for 3 days at another hotel waiting for the road to open, called the Bent Elbow several times, which forwards your call directly to Vacasa. The reps at Vacasa are not even in Colorado so have no idea what's going on and did zero follow up with us. We're were charged the full cost of the booking, including huge cleaning fees, even though we never stepped foot in Silverton. Bent Elbow hotel is basically a non-entity, and Vacasa was completely useless. Be warned.
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September 2022 by Dylan Messer
We stayed at the Bent Elbow for two nights while on vacation. The rooms were well kept and clean with very comfortable beds. We were both very pleased with our stay! I only wish the restaurant had been open while we were there. The drinks and food in other reviews looked very good!
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November 2021 by Heidi Boyer
This place is so cute and cozy inside. Very clean and just perfect for our stay.
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October 2021 by David White
Been on vacation now for 4 days on an across country trip. We stopped in not knowing anything about the Bent Elbow. It was amazing!!! The best food by far and a good value to boot. So sad to hear that today was the last day they would be open due to the building being sold.
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October 2021 by Bob Young
Bent Elbow Silverton Co. Empire Burger and Pulled Pork Sandwich were both very good. Service was excellent, Silverton Co. is a very cool old silver rush town
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September 2021 by Lisa Busby Akers
Such a fun place! Great food and we really enjoyed the piano player!
