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January 2024 by Grand Poobah
Liz that works there has been amazing. She is wonderful at her job and has really made a difficult situation much much easier to deal with.
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November 2023 by Dona Rose Zimmerman
Hometown welcoming when you walk in the door! Best place to rent a car! Sparking clean cars and great selection! The staff is so friendly and they go more than the extra mile to fulfill your car rental needs! We are lucky to have Enterprise and their staff in our community!
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November 2023 by Benji Hunter
The folks at Enterprise are extremely proficient, professional and very accommodating. Can’t recommend them enough. I will be giving them my business every opportunity I can.
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October 2023 by Austin Nelson
The at fault party that hit my car made a reservation for me to have a vehicle while my vehicle was getting fixed. The autobody shop was booked up 5 months in advance. I told the local Enterprise office this and they said no problem, just call when you need it. I just called and they said the reservation is no longer in the system and that I have to call the insurance company. I no longer have the phone number for the insurance company. This policy was NOT explained to me when I talked to the last representative!!!!
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October 2023 by Nathan Gray
Vehicle was clean, staff was friendly and helpful. They were sensitive to my vehicle collision situation. They Offered to get me a ride somewhere if needed. Nice facility, I would recommend them to anyone. Grady provided a high level of customer service!
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September 2023 by Dustin Mann
Short term rentals can frequently be difficult to arrange with local branches, but I had a great experience with this location. I had some of the best customer service and the team went the extra mile to help me book an atypical trip.
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August 2023 by April
Great vehicles and the staff are just lovely!! Our only go-to place to rent a car. ?
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July 2023 by Eric Skrabacz
Terrible company. This branch rented me an unsafe vehicle, which put myself and my family's safety at risk. Luckily, we were traveling at a slow speed when the failure (control arm snapped) on the vehicle occurred. After the failure occurred, it was apparent that it was a pre-existing condition given the amount of rust and wear on the component. The amount of rust I observed does not form over the course of a couple of days.The staff (Graden) at this branch were tone deaf to the unsafe situation they exposed myself and family to. This vehicle should never have left the lot. I have tried to reach out numerous times to Enterprise and they have been unresponsive so far.Please do yourself a favor and stay away!
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May 2023 by Moonlite Performance
Had a great experience getting the car, but went to put gas in and the fuel door wasn’t operational. Suppose to be a push to open, push to close and I wouldn’t open no matter what I did. Luckily I only burnt a 1/2 tank.
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April 2023 by Kit Sturgeon
Turned out that my car didn't have any windshield wiper fluid. Found out the hard way. Bought some at a gas station for $5. Asked to have a $5 discount upon return and was told I needed the receipt. For $5. For their mistake. Also tires didn't handle well in the snow. Other than that, it was fine.
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March 2023 by Kit
Turned out that my car didn't have any windshield wiper fluid. Found out the hard way. Bought some at a gas station for $5. Asked to have a $5 discount upon return and was told I needed the receipt. For $5. For their mistake. Also tires didn't handle well in the snow. Other than that, it was fine.
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February 2023 by Steamboat Travel Inc dba Benvenuto Travel
Great local IN-TOWN rental car service. My personal vehicle was hit by a plow in a parking lot so needed a rental for a few days while it was repaired. Lizzie & crew hooked me up, super clean practically brand new car. One of the friendliest car rental companies ever.DO NOTE: This location is NOT at the Yampa Valley Regional Airport (which is a Hayden address) but on Downhill Dr on the west-end of Steamboat Springs.
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November 2022 by Jeff Connor
Didn't rent a car, but they provided a great suggestion on what I was looking for. Thanks to the young lady that helped me!
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October 2022 by Marie D.
Not interested in customer service at all. Had us drive 100 miles to pickup a car. Rude, eating at the front desk, office is a mess, inappropriately dressed, lied to my face about another car rental business in Hayden. We decided to cancel and go to Hertz. Waste of time. Horrible.
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August 2022 by Denise Graham
I booked a car at the Steamboat Springs location but noted they were closed. I was fortunate enough to speak with Liz when I called to inquire how I would pick up my car.Liz is the epitome of customer service. She let me know that my flight time was listed incorrectly, which is why I was unable to book with my job’s preferred rental car agency. She guided me to what time the flight would actually arrive and let me know that her location was not at the airport. She then shared other options with different companies that would be available to fill my needs.Liz needs to be promoted immediately as customer service like this just doesn’t happen anymore.The company that I normally rented from left me stranded at 3:40 AM in OKC last week, therefore, I was looking for a new rental car company. Liz ensured that the new company will be Enterprise.
