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December 2023 by Robin Dornfest
We purchased a home and they promised a fill up, now no record of that and won’t expedite a fill. It’s been 3 weeks of constant calls and promised call backs with no follow through. It’s 0 degrees at night and we are about to run out with no heat or hot water, pipes are going to freeze. Please FG, fix this now!
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September 2023 by Alex Rossmann
I was treated like royalty by the staff here. I needed to have my (removable) camper tank recertified and filled. The folks were very quick, knowledgeable, and affordable. They went out of their way to describe what they were doing and answered all of my incessant questions about the recertification process, as well as other tanks they had on the property. Thanks again!
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June 2023 by cindy wixom
Very disappointed, ordered propane 3 weeks ago still no delivery. But the $ was taken out of my account 2 days later. Called to ask about it, customer service person had no idea why or when it would be
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December 2022 by Rick Owens
Been a customer of Ferrellgas for nearly 6 years and have been very satisfied. This past week, our gage that reads the level of propane in our tank was stuck at 29% for some reason, so delivery was delayed. On Thursday night, 12/15, the tank ran dry. Called and explained my situation. They placed it as an 'urgent' delivery. Within 3 hours, they arrived to fill the tank. And not only that (and while I was quarantined in my bedroom with Covid that week), the delivery driver stayed to help my wife ensure everything was working correctly; ensuring the pilot was lit for the boiler, fireplace was working and the stove/oven turned on. He was extremely friendly and helpful and we appreciated the service he provided. Ferrellgas should be proud to have such an employee! One last note: my wife continues to test negative, so no worries on transmitting the Covid.
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December 2022 by Katie Burnet
This is my first fill up with Ferrellgas at a new home and I'm ready for it to be my last. Their service is terrible, they don't fill up your tank by the promised timeline (in fact they can't even give you a guaranteed timeline when you ask, it's just a maybe), and they are not apologetic for the delays - its clear your business is not important to them. I saw people in my neighborhood switching out their tanks this summer. Now I know why...
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December 2022 by Ben Siegel
Horrible customer service. After failing to meet their scheduled delivary 4 different days, Driver turned off our propane tank and chose to not put the tag on the door indicating it was off. You guys are super lucky our pipes didn’t burst. Can’t believe this place is even in business. Come get your leaking tank losers
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November 2022 by C M
I didn't realize Ferrellgas delivered in my area, so had been buying propane for years from another company. When I called them and waited a long time to speak to someone in another country who offered me a very high price, I was desperate to find someone else. When I realized that the Granby, CO, office would deliver to my place in North Park, I was able to place an order with a helpful salesperson, saving nearly $1000 on my annual fill!
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November 2022 by Sharon Timmerman
We recently had a new High efficiency Boiler installed, and it was right before the Budget Billing calculation. We had been paying so much due to a outdated inefficient system. Once I let them know the Boiler was replaced, they quickly adjusted my Budget Billing for a significant savings monthly, as well as locked me into a premium rate. Thank you so much for your fantastic service!!!!
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October 2022 by Nola Shafer
The personnel are always very professional and helpful with their Steamboat services.
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October 2022 by Christian Karch
Thanks for your continued customer service!
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July 2022 by Cheri Mayott
I didn't realize Ferrellgas delivered in my area, so had been buying propane for years from another company. When I called them and waited a long time to speak to someone in another country who offered me a very high price, I was desperate to find someone else. When I realized that the Granby, CO, office would deliver to my place in North Park, I was able to place an order with a helpful salesperson, saving nearly $1000 on my annual fill!
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September 2021 by Wendy Favinger
website for steamboat springs says office is open but have gone 4 times during their posted open hours and office has been closed every time. Have called their phone number 3 times now and left message to call back and have never received a call. Guess they dont want our business in Steamboat!
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September 2021 by Korey Kavalauskas
Very friendly staff
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February 2021 by Scott Von Thun
Exceptionally helpful in getting us a custom hose made to replace a broken part on short notice. What a great experience!
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November 2018 by Dawnelle Sawyer
Shawn K driver was amazing so friendly and polite. Explained everything. Kristy in the office was friendly and they helped us get our needs met fast. Could not have asked for better service.
