PetSmart is the world's largest pet supply and services retailer, offering a wide range of products and services for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the store's extensive selection, with over 10,000 products available both in-store and online. Many shoppers value the convenience of online shopping with quick local pickup options. While experiences may vary, some customers have shared mixed reviews about grooming services. One customer had a terrible experience with a groomer named Tabby, whose work was deemed unsatisfactory and charged for unnecessary services. However, another groomer, Justine, was praised for her excellent correction of the previous mishap, showcasing the skill and care of the staff. In addition to grooming, PetSmart employees are often described as helpful and attentive. Customers have highlighted specific staff members, like Charley, who provided assistance in finding pet food solutions, and Sam, who is recognized for her exceptional grooming skills with anxious dogs. The store has also gone above and beyond for customers, such as searching for a lost debit card in the parking lot. Overall, PetSmart stands out for its vast product offerings, helpful staff, and a commitment to providing quality pet care services.
This is the best place I’ve ever had my dog’s groomed! I gave been to a lot of places! Maria, Emma & Tabby are AMAZING! Don’t look any further this is the BEST place to go! My long-haired dachshund smelt wonderful for two weeks and their nails were perfectly grinded to not scratch my new floors. Soooooo impressed!... read full comment
June 2024
People who work there seem overwhelmed and service reflects that
April 2024
The store is always stocked with all my needs. Very friendly and helpful staff.
