-
August 2022 by Jose S.
* Warning disturbing video * I recently started shopping groceries at this place and I noticed that some products are on the shelves with expiration dates from one day before. I saw that with bread and eggs. I thought it was a couple mistakes by the store team. However, on August 27th I bought three filets of what was advertised as "fresh," everything else was "prefrozen." Today I was ready to prepare dinner and when I open the package I saw something moving. The fish had worms. I immediately took it back but it took 10 minutes for someone to noticed me and then another 10 for someone to help me. I was calm but the attitude of the person that came to help me made me mad. Is as if we are no allowed to bother them. Once she saw the warms she change the attitude but it was too late. This place should be named Unsafeway. I apologize for posting this video because is disgusting but I don't want anyone else to have this on their kitchen. I ask anyone buying food here to verify expiration dates because it seems to me that Unsafeway is cutting corners at out expense.
-
August 2022 by Ariel R.
This is my favorite Safeway I have shopped at in the denver/Boulder metro area. I have heard this is due to efforts to improve the location and I can vouch that they have! They either always have everything I need or can tell me when it will be back in stock. All the employees have been helpful and polite and they never give me a hard time when I rub in at 10:50pm. Me and my boyfriend love their Tres Leches cake slices and the grab and go pretzel sandwiches :)
-
February 2022 by Marcia H.
This Location has really been trying to improve over the past several years. They've added so many items that one doesn't always have to go to Whole Foods anymore. The remodel is beautiful and that includes the self checkout which is better because there's more registers and the Starbucks is front and center now. Can't believe they carry my favorite gf beer
-
November 2020 by Doug E.
The Drive Up & Go services at Safeway, and the Colton location specifically, is poor, disorganized, demonstrates failed customer care and provides for failed experience. We have twice tried to arrange the home delivery of goods only to be told (much later; after order placed) they could not meet their service commitment. Yesterday my wife placed an order for Drive Up & Go for the next day (today). Just prior to departing to pick up the items (for a senior charitable home delivery) she received a "order delayed" message with no details, no alternative time or reason for delay. A call to the store resulted in a referral to a "800" number. The number provided was incorrect and required a Google search. This customer care center could not provide any specifics either other than the order had not been fulfilled yet. Ultimately, the order was canceled and an alternative had to be considered (the CS rep would not simply move the order, as placed, to next day. Additionally, the CSR indicated any refund would take 48+ hours to process. The experience with our attempts for home delivery and Drive Up & Go were not good and going forward we will not attempt these services again. If Safeway can't deliver on a service commitment or pledge, I suggest you no longer represent the service. It dilutes any positive in-store experience and leaves a very unhappy customer considering competition and all other options. #poorservice
-
September 2020 by Kara F.
This store is always filthy and has been even dirtier during the pandemic. The bathroom garbage has been overflowing all over the floor the last three times I've visited. The check out lanes had garbage all over the floor tonight. The outdoor area was littered with cigarettes and was filthy. We will switch to the Safeway in Louisville, as it is always clean.
-
July 2020 by Marc C.
Lots of expired food, prices on shelf do not match register, few registers open when lines are long and over priced compared to Walmart just down the street. Meat department is decent and produce is great. I wish it were better because it's convenient.
-
May 2020 by Evan V.
Gas station charged my debit card $125 hold for $32 of gas. What a rip off. This is the only gas station that it's ever happened at. Who would get 80 gallons of gas. I used my store card after spending hundreds and no savings on gas. No sticker or no notice on the $125 hold. Just took it right out without asking. I can't support a crooked business like this. No loyalty.
-
May 2020 by Sasch D.
So.... Safeway will never get our business again. I am beyond disgusted with the staff here. I don't normally post things like this but this needs to be said. Apparently store employees (Safeway) now have power. Yesterday Sascha and I walked into Safeway (they have a mask rule now) so we put them on and started shopping for a few things. I take off down a separate isle while Sascha heads down another. As I'm walking I hear some chatter on the next isle. Sascha has pulled her mask down below her nose to breath and talk. I could hear her previously mumbling back to store employee. Then out of nowhere I hear this employee start yelling. "Put your goddam mask on or I'll call the police!" Of course I instantly lost my s**** I race over to the isle and see/hear this lady yelling at Sascha that it's a Superior LAW now that we have to wear masks. (Lie number #1) Sascha isn't yelling back. Not being rude. She has her mask on. Only lowering it to speak. The employee has hers on her neck the entire time she's yelling at Sascha. Sascha asks for the manager and the cooperate # so we can call and make a formal complaint. This employee gives us the store number. So we leave and get outside to car and make the call. Guess who answers? The Employee. What does she do?? Hangs up on Sascha. So, we go back in the store and demand a manager. 3 employees all standing there tell us. "We don't have a managers number. Or a cooperate number. ". Ok... so we ask to speak to a manger in person. "Oh she's not available." The same employee continues to raise her voice. Swearing at us. Then threatens to call the cops. We asked her to please call them as we wanted to also make a complaint. The employee gets on the phone and says to the police. "Please hurry. They are taking our names and want our numbers. " (lie #2) We asked her name and the managers number and name. So after some more yelling we walk outside and wait for the police. Still no police (lie #3) they never called them. We decided to cut our losses and leave. In no way shape or form do I think it's even remotely ok for people (Especially store employees) to treat customers this way. We complied with the "LAW" even though it's not a law. While this employee had her mask off the entire time she was yelling at Sascha that she must have hers on. Which she did. Also swearing at a customer???? Who does this? Why is this even slightly ok?? So.. Safeway of Superior. You need to check your employees. I saw multiple people in the store without masks. Why weren't they attacked. Why weren't the police apparently called on them? Do you give your employees permission to swear and yell at your customers? This is terrible business. Out of all your customers I'm sure losing a couple is no big deal. Either way this is disgusting and we will never set foot in your store again.
-
May 2020 by Allen N.
Don't go to Safeway if you have a medical condition they still want you to wear a mask. Unbelievable terrible Customer Service. Go to King Soopers in Candela
-
December 2019 by Hope M.
I came in Friday night and the cashier Sierra ignored me while talking inappropriately with the man bagging, Gage. Gage screamed at another employee and said "shut the f**k up and do your work, dumba**" right in front of me. Gage then said to me "don't worry I'm the manager" while laughing about it. He seemed like he was on drugs. If he really is the manager then I'm very disappointed in this stores choice on management. They hire extremely rude and unprofessional people and it reflects this store altogether. It shows with how they can't seem to keep any employees.
-
July 2019 by Abby O.
I love this grocery store. I never find myself looking for something I can't find and the staff is very nice in the check-out lines. I also never have any issues with their self-checkouts which is note-able in my opinion. The parking lot is super easy too, some grocery store parking lots are rough.
-
May 2019 by Robin S.
The employees at this Safeway are some of the rudest I've ever encountered. The store opens at 5:30 am, but at 5:50 am two girls were too busy talking to be bothered to help find an item, then there is literally a cowbell to ring when you're ready to checkout. So after ringing it 3 times with another rude employee 15 feet away ignoring it and another employee talking to a friend, I finally got checked out with a rude attitude and not even a thank you. I'm hoping a manager will read this review and do something about your rude and disrespectful early morning employees. If you're not a morning person, don't work mornings!
-
November 2018 by Larry A.
This Safeway location has gone through an update. The store overall is fairly modern. Their inventory is a hit and miss. It appears that they clearly have an employee retention problem. I've seen a lot of employees come and go. I've also seen a lot of open positions, which I suspect is a clear leadership and management issue. Their prices are no higher than any other grocery store. Depending on the time of day, you may be standing in long checkout lines.
-
November 2018 by Sara A.
Tried the "drive up and go" option and a chunk of my groceries were missed. I went back immediately to get my money back and was told I had to call the number on my receipt. Here I am, over 40 minutes later and still on hold. This is ridiculous. They also gave me moldy tomatoes. Never again.
-
September 2018 by Colette C.
I live nearby and use this store for convenience. But I hate this store. They either don't have common items on the shelves or half the time the items are expired. The produce has improved, but I have started going to King Soopers, which isn't close, just so I can buy everything in one trip. This store seems to be the chain's unwanted stepchild, so they give it the least attention possible.
